Snowdonia Cheese Co. Opiniones 

261
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The Rockstar cheese is sublime. A tangy flavour with an ooh so smooth texture. Will definitely be ordering more of that flavour. Black Bomber has long been a favourite.

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Valorada con 5 estrellas sobre 5

Gift for my dad. He says the cheese is delicious, especially when paired with the chutney recommended in the guide. Fast chilled delivery.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a Christmas hamper on 2nd December for delivery on 22nd December. Had multiple messages from DHL - saying couldn’t deliver. Tried to contact them and Snowdonia Cheese multiple times over 3 d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It would seem that many of the negative reviews are actually down to delivery and DHL. I ordered our normal cheese selection and this was promptly dispatched. DHL lost parcel. Snowdonia Cheese custome... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Fabricante de quesos

Escrito por la empresa

Snowdonia Cheese Company expertly crafts luxury cheeses and chutneys using the finest natural ingredients for incredible flavour.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

261 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(261)

131 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing cheese

My husband discovered the Snowdonia cheese bakes a couple of months ago (we love a cheese bake) so ordered 2 and they were amazing. We then tried Black Bomber and loved it.
We loved them so much we decided to go full on cheese fest and ordered 8 cheeses (black bomber, rock star, truffle, green thunder, red storm, beech wood, pickle power and Red Devil) a box or crackers and an additional 2 cheese bakes. We got a little chutney set for free as part of a Black Friday offer. The delivery was very quick - 2 days after ordering and came very cold! We haven’t opened any of the cheeses yet - they all have excellent dates most in May (with the exception of 1 which is end of April) and I’m going to TRY and save them for Christmas!

27 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I was promised next-day delivery

I bought it from Amazon

I was promised next-day delivery, but unfortunately, it didn’t happen.

When the box finally arrived, I was disappointed. The contents feel overpriced for what little is included. I regret the purchase and wish I had just gone to a local supermarket for a better deal.

Even with the discount from £65 to £50, the fair value of this box, including delivery, would be at most £20. Very disappointing.

28 de noviembre de 2024
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hello, thank you for your feedback.

While we are often able to complete a next-day delivery, we advise delivery will occur 1-4 days from placing the order. We do not guarantee a next-day delivery.

I am sorry to see that you feel the price does not reflect what is included in the box. On our website, we ensure that each hamper shows what is included, to allow customers to make an informed decision with regards to which product is right for them.

While it is regrettable that you had a negative experience, I would like to thank you for taking the time to leave a review and for the feedback provided.

Thank you

Valorada con 5 estrellas sobre 5

The service is very personal and so…

The service is very personal and so efficient ? The delivery is first class

Our family love snowdonia cheese and each have a favourite

The cheeseboard always looks vibrant and snowdonia website makes it so easy to match
He gifts and hampers are a special gift

Thank you

12 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent first experience with…

Excellent first experience with Snowdonia Cheese Company
Sent hamper and accompaniments to relative for 70 birthday
Arrived on time well presented and long dated
Recipient loved her gift
Would recommend and will definitely use again
Thank you very much

31 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I needed a fast delivery for a wedding…

I needed a fast delivery for a wedding as i was let down. My order was placed I contacted Customer Services and asked for next day delivery, they said no problem it will be with you next day. Brilliant Service cannot recommend this company enough for the service and the amazing tasting cheese.

10 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shocking waste of packaging

Shocking waste of packaging & no possibility of re-using/recycling the thick wax coverings.

18 de julio de 2024
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hi, thank you for your feedback. Unfortunately, as the wax coating is food-grade packaging, it is not biodegradable or compostable. We are thankful for your feedback, and it has been passed on for consideration. We do also make sure to clearly state on our website FAQs that the wax is not recyclable, in an attempt to hopefully assist potential customers with regards to choosing whether to order with us or not. While you were not entirely satisfied with the overall experience, I sincerely hope you did find some elements of our products to your liking. Thank you again for taking the time share your thoughts with us.

Valorada con 5 estrellas sobre 5

Snowdonia Cheeses are my favourite!

All of the Snowdonia Cheeses are my favourite by far.
If you're trying lots of different cheeses like we did, I would try Green Thunder and or the Beach Wood cheeses last as the flavour in these is strong.
So try Black Bomber & Rock Star first, then try the others :-)

26 de abril de 2024
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you very much for leaving such a positive review. Very good advice also. Black Bomber and Rock Star do prove to be extremely popular, and a great place to start for new customers.

Valorada con 5 estrellas sobre 5

Wedding Cheese Tower specialists

Snowdonia Cheese Company helped us make a dream come true for our Australian wedding!

They helped us import some delicious cheese to create an incredible cheese tower that was both a visual masterpiece and absolutely delicious. Glen, their local Aussie sales rep, was attentive to our needs and helped find the solutions we required. Their selection and quality is top-notch, and their service is fantastic.

Highly recommend for any special occasion!

24 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Probably the best cheese I have tasted

Probably the best cheese I have tasted. This was my first order with the company, but my son had bought me a few truckles for Christmas, so I knew I was getting great tasting cheese. The website is simple to navigate, and the choice is plentiful. Not only cheese but accompaniments and gift ideas as well. I was able to choose a day for delivery and kept notified once posted with tracking as well. Faultless from start to finish, and I cannot recommend them enough. Worth a try, you won’t regret it.

26 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Artisan Cheeses

I had a selection of 6 cheeses which were superb. They were rich and full flavoured. My favourite was the smoked cheddar which was amazing! They arrived individually rapped in wax and transported in a cooled box. These would make an exceptional gift.

11 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

What happened next……

Firstly I have already left a review for this company and stand by that review for that experience.
However I would like to give a follow up review on what happened next!
I was contacted by Snowdonia cheese, who apologised for the incident over the Christmas period, they explained the problems and how they had been let down by couriers and how the company had made changes to help prevent these things happening again. Through the post I then received some complimentary cheese , which was delivered by dpd, a different courier than before. I have to be honest and say i am pleased at the level snowdonia cheese went to to sort my problems as my initial review is harsh but honest. They should have handled the problems simply with better communication. But they have gone out of their way to try and put this right and their words have resulted in actions! After this very positive development I would consider buying from them again. The truth is that the problems were a huge distraction from the fact that they do make good cheese!

5 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered my Dad a gift box for his…

Ordered my Dad a gift box for his birthday in January, I usually do send him a cheese gift box tried many, he told me to stop, had to be snowdonia cheese from now on head and shoulders above the rest, best flavour of any that he has had he liked the set I ordered (can't remember which one🤦‍♀️)

8 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent products and fast delivery

Purchased a cheese hamper as a Christmas present for a family member and mistakenly sent it to myself. This turned out to be a good result. We bought the gift because the recipient would have liked it but weren't really that familiar with the cheese. We were pleasantly surprised by how good the cheese was - tasty, well flavoured, good texture - we are now converts. The cheese also had a long shelf life (which we were also surprised by for a gift hamper). The chutneys were unusual flavours which made them more of a treat and were also delicious. Wine was rich and smooth. The hamper was delivered to schedule, well packed and cooled with an ice pack. Couldn't fault the gift in anyway. Will be sending myself one of these again next year :-) I deserve it!!

14 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rip off

Rip off, order the cheeseboard gift, esp for the cheese board, and the cheese board is laughable. Nothing like the description or photo. About the size of a very small note book. You wouldn't be able to fit any cheese on the board

13 de febrero de 2024
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you for your review. We appreciate the feedback relating to our cheese board, and please know this has been passed on to the correct department. We hope the rest of the product was to your liking, and would like to thank you again for the feedback, as this will assist us going forward.

Valorada con 5 estrellas sobre 5

Fast, efficient service ⭐️⭐️⭐️

I bought some Snowdonia Red Devil from the supermarket last Christmas and really loved that, so decided to buy some Green Thunder and Ruby Mist from Snowdonia directly. Arrived, well packed and well chilled on the requested day. Yet to try these varieties but the service was excellent! Thanks ⭐️⭐️⭐️

19 de enero de 2024
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you very much for review. We hope we are able to deliver to you again soon! Thanks again :)

Valorada con 5 estrellas sobre 5

Excellent service and product

Excellent service and product. Efficient ordering and swift execution.

18 de enero de 2024
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Thank you very much for the kind words. We hope it was enjoyed by all. Thanks again :)

Valorada con 1 estrellas sobre 5

Christmas cheese never arrived.

Ordered a load of cheese for Christmas which never arrived. Delivery company claimed delivery was left in 2 different places, both of which do not exist at this property. Contacted Snowdonia cheese multiple times, included photos and screenshots to prove my case and received only automated responses. Eventually I disputed the payment with my bank and got a refund. I sent a final email to Snowdonia cheese notifying then and their response was abysmal. A simple "hi there your order has been refunded". No apologies,no explanation, nothing. If course it had been refunded, my bank saw to that. This large cheese order was to be my contribution to the Christmas celebrations in multiple homes. Thanks for nothing Snowdonia cheese, you ruined my Christmas.

20 de diciembre de 2023
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hi Anne, Thank you for taking the time to leave us a review. We are very sorry for the inconvenience, and please know this incident has been included as feedback/training for the necessary areas of our business. We did encounter unprecedented delays with some of our couriers, and we know that some customers were unfortunately impacted by this. While I can see that this order was refunded, I do wish to express our most sincere apologies for this incident. If there is anything else we can do, please do get back in touch. Once again, we are very sorry for the frustration caused.

Valorada con 2 estrellas sobre 5

Poor customer service

Since December 15th I have been attempting to rectify a situation, without success.
I have essentially been mostly ignored by the customer service department regarding the non-receipt of a christmas hamper I ordered as a gift. The two email replies I received were unhelpful, the last one simply asking me to ‘email separately if the order had not been received’ despite me already making this clear in the email I had sent. I have sent at least 6 emails and have yet to have my issue resolved. Really unhappy, we are almost a month down the line from initial ordering (the recipient was also home on the day of delivery so not sure how the delivery went missing).

Addendum 18/01/24
I have now had my issue resolved :) a repeat hamper sent out, and an email response apologising for the delay. Happy that the recipient got their christmas present, even if it was some weeks later. Thank you for rectifying. I have changed the review to 2 stars from 1.

8 de enero de 2024
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hi Kiruth, Thank you for taking the time to leave us a review. We are very sorry for the inconvenience, and please know this incident has been included as feedback/training for the necessary areas of our business. While I can see that the issue has been resolved, I do wish to express our most sincere apologies for this incident. If there is anything else we can do, please do get back in touch. Once again, we are very sorry for the frustration caused.

Valorada con 5 estrellas sobre 5

Great Company Great Cheese

I had a problem and it was sorted immediately. The Cheese is delicious.
I would definitely buy from this company again.

28 de diciembre de 2023
Opinión espontánea
Logotipo de Snowdonia Cheese Co.

Respuesta de Snowdonia Cheese Co.

Hi, thank you for the review. We are pleased to know that we managed to resolve the issue. That you very much for the 5-star review. It does serve as a great morale boost to everyone here.

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