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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Thats is disappointed fake page. I ordered plasma pen on 5th of December. Until now no movement... nobody chat on chat even if you can see they are there(green light shows), Nobody answering in any... Ver más

Valorada con 5 estrellas sobre 5

I recently ordered this device in order to save money in the long run. I had the procedure carried out a few years ago professionally & I must say so far so good! The pen is easy enough to use & the c... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I have mixed reviews as the Plasma pen works good enough but once you use your needles don't expect to get refills. The company never has them in stock. I have waited almost a year now and they keep t... Ver más

Valorada con 5 estrellas sobre 5

Snow Skin Co makes live chat really live around the clock. The operators are professional, friendly and warm hearted. They explain the product in details as much as they can, and leave the session onl... Ver más

Información sobre la empresa

  1. Tienda de artículos de belleza

Escrito por la empresa

Founded in Canada 5 years ago, we have supplied; practices, clinics, and estheticians around the United States, Europe, & Australia. We are Snow Skin Co The Plasma Pen Company.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

50 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Excellent Customer Services

Snow Skin Co makes live chat really live around the clock. The operators are professional, friendly and warm hearted. They explain the product in details as much as they can, and leave the session only when customers have no more doubts. 5 Stars for Snow Skin Co's Post Sale Service!

7 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

AMAZING RESULTS!....

The Plaxar Plasma Pen gave me amazing results. I used it on my upper and lower eyelids, jowls and under my chin. After I healed from the treatment, my skin was much tighter. The hoods on my eyelids are almost gone. I can't wait to use it again.

21 de agosto de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been teaching fibroblast for 2…

I have been teaching fibroblast for 2 years using the snow pen. I also use it on my clients and love it. I've recently got the new plaxar pen which has been amazing to use, affordable and powerful with outstanding results.
I highly recommend this pen.

5 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I absolutely love this pen

I absolutely love this pen, I use it on me and on my clients. it works great and does the Job. You can feel the skin tightening only few day after the treatment.

13 de marzo de 2022
Opinión espontánea
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Respuesta de Snow Skin Co The Plasma Pen Company

Thank you Amina for the awesome review!

Valorada con 1 estrellas sobre 5

Poor quality device but refund given

Firstly, I want to say that I did receive my money back. So the company have not tried to con me in anyway.

However, the quality of the plasma pens I received were very poor quality neither functioned anything like in the videos. I was sent a replacement after i complained about the first one. But the second had the same issues. Neither device regularly fired making them both impossible to use.

I was told i could be sent a third one but that this would be the last one and if it did not work I would not be entitled to a refund. I therefore took a refund as I had no faith that at the third pen would work.

I also had concerns about the quality of the training videos which offered contradictory advice (one saying that the needle should touch the skin another saying it shouldn't).

28 de febrero de 2022
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Hello Caroline,

Thanks for your review and for sharing your honest experience!

As we stated in the email conversations it is extremely uncommon for two pens not to work. Check out this video showing Before & After results with the Snow Fibroblast Plasma Pen: https://youtu.be/phDoyaaDCT4

As for the concerns about the quality of the videos which showed contradictory advice I believe we've identified it as being in this video (https://youtu.be/lNVi_3KeNsA). She was mistaken but we let everyone know in the comments section that the pen should not touch the skin. 🙂

If you have any other questions or concerns, Caroline, please do not hesitate to contact us at care@snowskinco.com!

- The team at Snow Skin Co.

Valorada con 1 estrellas sobre 5

Why is this item being dispatched from…

Why is this item being dispatched from China when it claimed to be from Canada

2 de enero de 2022
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Hello Paula,

We were founded in Canada, that's right. But we do not ship from Canada at this time.

After checking, you are not located in the USA which means that we do not ship your order domestically from our warehouse in Utah. All USA orders are shipped domestically from Utah.

We actually used to ship 100% of our orders from the USA but it seemingly took way too long for international orders to arrive. Most orders to Europe would shockingly take 30+ days to arrive back when they were shipped them from our warehouse in Utah. 😕

All orders that come from Europe, Australia, New Zealand e.t.c. now get shipped from our partners' warehouse who are located in China using Express Delivery to ensure orders from Europe, Australia, New Zealand, etc. now arrive in a very timely manner.

After checking our customer database, it looks like you are located in the UK. With this being said, orders in the UK typically arrive within 4-6 days once shipped but they could arrive within 10 days around high-volume holiday seasons.

Please have a look at our Shipping & Handling page: https://snowskinco.com/pages/shipping-handling

Hope this clears things up for you, Paula!

- The team at Snow Skin Co.

Valorada con 3 estrellas sobre 5

Cheap looking and loose power button

My shipping for the plaxar plasma pen was pretty delayed and I had to reach out to customer service twice after ordering. I was pleasantly surprised when I not only received an answer but also a refund of $20 for the delay. I was overall happy with the function of the pen although I have yet to try it on anything other than a cherry angioma. My issue is the device itself is a little cheap looking and the power button is extremely loose. It rocks back and forth when you touch it and it probably won’t last very long. I emailed customer service again and they asked me for a video which i sent. After two follow ups they responded stating that’s how it’s supposed to be which I doubt. I know it’s not the priciest one on the market, but for $350 I was hoping it would be a little better. Guess you get what you pay for.

15 de diciembre de 2021
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Hi Jessica,

Thank you for your review. Right now, we actually happen to be in the process of making significant changes to the Plaxar Plasma Pen; as we are always looking to make improvements to our products.

We will most definitely take into consideration the shaky power button as one of the possible improvements we will add.

As for the shipping delay we have estimated on our website that it would take 2-6 days to arrive. As per checking the tracking, It actually took 7 days to arrive which is not too much of a delay at all in all honesty. But, here at Snow Skin Co, our goal is truly to ensure that our customer is always satisfied which is why we refunded $20 off your order when you had contacted us in the past. 🙂

Our Plaxar Plasma Pen is CE certified and utilizes a plasma arc which is a controlled burn. It has been utilized by Clinics, Estheticans and even quite recently, by a doctor in Texas. I do hope that this response will give you more confidence in our Plaxar Plasma Pen.

Hope all this helps, Jessica!

- The team at Snow Skin Co.

Valorada con 5 estrellas sobre 5

So far, so good

I purchased the pen without high expectations, but I was pleasantly surprised. I have seen some improvement around my eye area as my lines are not as defined after using the pen. I hope to see continued improvement as I continue using this!

16 de noviembre de 2021
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Hi there - Apologies for the late response,

This is great! We're happy to hear of the improvements around your eye area using our pen. if you ever need any help or have questions please reach out to us at care@snowskinco.com.

- The team at Snow Skin Co.

Valorada con 5 estrellas sobre 5

Very Happy with Results

I am a 58 year old woman with great skin, with the exception of sebaceous hyperplasia on my forehead. I purchased the Snow Skin Plasma Pen to try to eradicate the 20-25 spots on my forehead that made my skin look bumpy & aged. I used the pen without numbing and at first I had red spots immediately after using the plasma pen. The next day the spots looked worse; they were brown and red. By day seven, however, all brown and red spots were gone and my skin looks smooth. Honestly, the results were exactly what I had hoped for. I'm happy that I bought the Snow Skin plasma pen and recommend it to anyone with sebaceous hyperplasia.

2 de noviembre de 2021
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Wow! On behalf of the team at Snow Skin Co I’d like to thank you for the very kind review. 🙂

If you ever have any questions about your Snow Fibroblast Plasma Pen please do not hesitate to reach out to us at care@snowskinco.com.

Valorada con 5 estrellas sobre 5

Impressed so far!

I recently ordered this device in order to save money in the long run. I had the procedure carried out a few years ago professionally & I must say so far so good! The pen is easy enough to use & the customer care is second to none. I had lots of questions which the company was more than happy to answer & always responded in a timely manner. Shipping was relatively quick also. I'm still waiting for the area I treated to fully heal but its looking good so far.

4 de septiembre de 2021
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Thanks for the great review, Sophii.

Please update us with your final results! 😃

Valorada con 4 estrellas sobre 5

Satisfied with product and service

Update: Finally my product arrived and I am satisfied with it so far. But you shoul have realistic expectations.
++++++++++++++++++++++++++++++++++++++++
I have also made a bad experience with an international order of the plasma skin pen. When I ordered the item, it was said on the Snow Skin Website that the delivery will take 4-12 days to Germany. After more than 3 weeks I still did not receive product. I have my doubts that the pen will arrive at all. The customer service could not tell me when the order will arrive. At the moment I regret my order from this website.

16 de junio de 2021
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Hi there Mimi,

On behalf of the team at Snow Skin Co I'd like to apologize for this delay and the inconvenience it is causing you.

Orders specifically to Germany have been experiencing delays for quite a while now, we even shipped your order out with USPS international which is supposed to be quicker than DHL.

If it's okay with you Mimi, could you please contact us at care@snowskinco.com with your Order Number? We want to provide you a refund off your order of $20 to show our apologies for this delay as we know actions speak louder than words in most cases.

I hope my response has helped reassure you that you'll receive your order.

- The team at Snow Skin Co.

Valorada con 4 estrellas sobre 5

I am a Nurse and Esthetician student I…

I am a Nurse and Esthetician student I used this on myself did the mouth lines and eyelids and I did see a significant improvement I am very pleased with the results plus is a very affordable price!

23 de mayo de 2021
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Thanks for the kind review, Maribel.

If you’re ever in need of any further assistance please contact us at care@snowskinco.com!

Valorada con 5 estrellas sobre 5

Well I kept going back and forth to the…

Well I kept going back and forth to the snow skin website and finally pressed the button. I had already a cheapo off wish which wasn't consistent with the blasts. Well, I got daily updates of where it was in transit and it arrived in about a week to the UK. I used it on the day I got it and omg it is the best bit of kit I've bought for ages. I'm just about to blast my husbands forehead. Thanks so much, Matt (uk). I forgot to say, I asked a question on the chat and they came back I'm about a minute. I couldn't believe it!

28 de marzo de 2021
Opinión espontánea
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Thank you for the kind review, Matt. It was a pleasure helping you out!

Valorada con 3 estrellas sobre 5

The pen finally arrived

I haven’t been able to evaluate the effect of the product itself yet since it hasn’t arrived.
I ordered it the 31th of January and chose the faster shipping alternative.
2 and a 1/2 weeks later my item is still in the US and even though Snowskin are quick to reply to messages they can’t tell me anything about whether this is normal or try to get in touch with DHL US which DHL Sweden said the merchant could do.
On the webpage they write that shipping outside the US normally takes 5-12 days even when not paying any extra for faster shipping, not true in my case.
I ordered another plasma pen from China at the same time for less than 1/5 of the Snowskin price including shipping (not “faster” shipping either), I wanted to compare the two on a less visible part of my body. The one from China has arrived smoothly so I’ll start with that one.
Perhaps I’m being unfair, this may not be primarily an issue with the individual company, but a result of poor infrastructure in the US.
Maybe I’ll write another more positive review of the Snowskin plasma pen later if it actually arrives in the future.

Edit:
I initially gave a one star rating. I’m now giving three stars because the Snow skin team have been helpful and I appreciate the symbolic refund to compensate for the delay, that wasn’t something I asked for. This was a nice gesture and showed me that they take the overall customer experience seriously.
The fibroblast pen arrived finally after nearly a month. I have only tried it on my arm so far, but it seems to work well. I’ll give a further review when I have tried it on a bigger area.
This review is a work in progress :)

17 de febrero de 2021
Opinión espontánea
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Respuesta de Snow Skin Co The Plasma Pen Company

Hey Astrid!

First & foremost on behalf of the team at Snow Skin Co, I would like to apologize for this shipment delay and the inconvenience it is causing you.

Shipping specifically to Sweden out of our USA warehouse has seen quite a few delays lately, the latest update in the tracking states that it has departed the USA on February 14. Judging by this latest update, it should arrive in the next 7 days.

To truly show our apology for this inconvenience, Astrid, I went ahead and refunded $10USD off of your order.

I know you stated in your review that our email customer support has been quick to reply to your emails but if you’d like even quicker responses, I’d recommend that you contact us on Instagram @snowskinco - there we will be able to further assist you.

Hope this has helped up until now! Here at Snow Skin Co we truly do value our customers as they truly are our number one priority, Astrid.

- the team at Snow Skin Co ❄️

Valorada con 5 estrellas sobre 5

Why didn't I find this years ago?

This really is a great tool in the fight against aging! First I did my mouth and 11 lines and just one of my saggy eyelids (on level 4 and numbed). The difference is so amazing my mom just bought one too after seeing my results on video calls. I'm going to help her learn how to do her whole face now. That should be fun! Now that I'm more confident using it I've done the other eye and I'm excited to see the results. Definitely do lots of research and learn how to use it properly. Their customer service is the best I've seen in a long time too!

Top tip: If you're doing your face and are a devout side sleeper, do one side at a time for night time comfort!

1 de febrero de 2021
Opinión espontánea
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Respuesta de Snow Skin Co The Plasma Pen Company

Wow this is great, Tonya! I’m so happy that our Snow Fibroblast Plasma Pen has served you well. I appreciate the compliment on our customer support — here at Snow Skin Co, our Team truly does take customer support seriously and are always innovating and looking for better ways to serve our customers with more efficience and integrity.

Valorada con 5 estrellas sobre 5

Happy with results

Very pleased with my results. I have sagging skin on my upper eyelids. Used the snow plasma pen on level six with no numbing cream. Pain was tolerable. I already see an improvement and will do another treatment on a higher level in about 8 to 12 weeks depending on my healing.

15 de noviembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Your product got horrible reviews the…

Your product got horrible reviews the feedback is disturbing
I haven’t tried the product because I’m scared I’m going to get scarred and there is apparently no clear information on it

21 de octubre de 2020
Logotipo de Snow Skin Co The Plasma Pen Company

Respuesta de Snow Skin Co The Plasma Pen Company

Before leaving a review we recommend that you go ahead and try our CE approved and ROHS certified Snow Fibroblast Plasma Pen first :)

We’re not too sure what you mean by, “Your reviews are disturbing”, as we’ve had many 4 and 5 star reviews from real customers & positive reviews from Estheticians as well. We actually barely have any negative reviews, at the moment. 🙂

If you’re scared, we’d be more than happy to assist you. We’d recommend 5-10% numbing cream to drastically reduce any chances for scarring.

To hopefully increase your chances at trusting our pen to use it, here’s a short video of it being used at one of the clinics we work with in Australia! (Just copy & paste it into your browser if it’s not clickable)

https://drive.google.com/file/d/1LdSPoKKanXDJ2Hwk-Y5f4318fOv6sxvM/view?usp=drivesdk

Hope this all helps! If you have any other questions, contact us at info@snowskinco.com and our support will be MORE than happy to assist you in whatever way.

- The Team at Snow Skin Co ❄️

Valorada con 5 estrellas sobre 5

Really happy with the results after 6…

Really happy with the results after 6 days. I burnt some sebaceous hyperplasia bumps on my face and they are definately flatter and less ridged. I was pretty conservative in my application due to being a newbie, but I am happy to repeat every three weeks until they disappear completely at the same conservative pace. If I went to a salon they would need to be more aggressive to make the cost worthwhile, so I am happy to have the pen at home and do it my way. I am also pleased to be able to burn these little growths off as the arise in future, when they are small and less noticeable. The ones I've worked on so far I've had for years so they were quite big. I'm feeling really uplifted. 😄

15 de octubre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly recommend this product

Highly recommend this product! I was skeptical as I've tried so many things in the past that didn't work but there's so many uses for this I gave it a try. I used it on a large area of my stomach for loose skin with great results and removed a large mole that no creams would work on. So worth it! You won't regret it!

26 de septiembre de 2020
Opinión espontánea

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