Ordered from Spain and got the pouches the next day with UPS. Honestly, usally don't buy online because my instant need but this is as close as it gets
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Consulta las opiniones de los clientes
The company has the best delivery service of snus to my country. There is not any other company that can deliver snus (does not sell in Portugal) on the day after. Of course there is One or other time... Ver más
A really stunning quality of service. Huge variety of products, free shipping policy, 10% always available discount code (view their instagram page) and 2 working days shipping time. Great Job!
La empresa ha respondido
Delivery and packaging were great but snus were old and didn’t taste anything or hit. Would order again if the snuses are fresh. Edit: Customer service handled the situation well and fast.
La empresa ha respondido
Información sobre la empresa
- Supermercado
- Servicio de comercio electrónico
- Exportador
- Mercado online
- Tienda de nutrición deportiva
- Comercio
Escrito por la empresa
Snusifer was born out of the lack of a truly dedicated white snus shop. A place where customers could conveniently browse through a broad product catalogue from the premium Swedish makers of nicotine pouches. We wanted to create a one-stop shop, offering a diverse palette of flavors and styles. The obvious choice for the discerning snus aficionado of a digital age. We hope we’ve succeeded. We believe white snus nicotine pouches to be the smoke-free future choice of a healthier world, offering a tasty, stylish and invigorating energy boost. All the while making tobacco-stained teeth and disturbing cigarette smoke a thing of the past. We are an environmentally and socially conscious company and we strive to make our own small contribution to a more wholesome world. Last but not least. Our customers are our be-alls and end-alls and we value your feedback! If you have questions, suggestions or complaints, don’t hesitate to contact us at support@snusifer.com
Información de contacto
Stockholm, Suecia
- support@snusifer.com
- snusifer.com
4,6
Excelente
85 opiniones
Ha contestado el 100% de las opiniones negativas
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I ordered two different flavours off…
I ordered two different flavours off snuff. IT was in The mail in no time. When i opened The snuff i could smell the cola instantly. But when i took a snuff in my hand to put it under my lip it was wery dry and hardened like. So i wrote some feedback and i could not belive how fast they responded to me. I got my money on my account the wery next day. I have never in my life had so good customer service. Something went wrong with the batch. But hey, they are machines. I will certanly do another order from Snusifer.com just because of the great response i got.
13 de agosto de 2024
Opinión espontánea
What did i buy?
I have never in my 42 year old life tasted so dry snuff. Was it made in the1600? And they break in the mouth and then you have it betveen your teeth. Would not recomend this to anyone.
Im sorry.
8 de agosto de 2024
Respuesta de Snusifer
Dear Jan,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointing experience. Providing top-quality products is incredibly important to us, and it's clear that this product did not meet our high standards.
As soon as we were made aware of the issue through your review here on Trustpilot, we took immediate action by removing the product from our shop to prevent any further inconvenience to our customers. Additionally, you were issued a full refund on the very same day to compensate for the experience.
We also want to address that the product you ordered is not frequently sold and, while it was not expired according to the labels, it appears it may have been well overdue in reality. We will review our inventory and product handling processes to ensure that such issues are prevented in the future.
We appreciate your feedback, as it helps us improve and ensure that this doesn’t happen again. If you feel that our efforts to address your concerns have met your expectations, we kindly invite you to consider updating your review to reflect this. Your satisfaction is our top priority.
If you have any other concerns or if there's anything else we can do to assist you, please don't hesitate to reach out.
Thank you for giving us the opportunity to make things right.
Best regards,
Snusifer Customer Service
Fast shipping!
23 de julio de 2024
Perfect
Great store! Product came from Sweden to Portugal in less than 48 hours, that’s amazing. Everything was correct and they even added some sweets to the package, absolutely recommend!
17 de julio de 2024
Very VERY fast delivery from order day…
Very VERY fast delivery from order day to next day and items recieved :)
1 de julio de 2024
Sono molto rapidi nella consegna e sono…
Sono molto rapidi nella consegna e sono anche molto corretti. Ho avuto un problema con alcuni prodotti risultanti non buoni e mi hanno ricontattato con una soluzione
24 de junio de 2024
Opinión espontánea
Perfectly fine
21 de mayo de 2024
A really stunning quality of service
A really stunning quality of service. Huge variety of products, free shipping policy, 10% always available discount code (view their instagram page) and 2 working days shipping time.
Great Job!
6 de mayo de 2024
Respuesta de Snusifer
Thank you so much Andrea for your incredibly kind review and for choosing our services! We're absolutely thrilled that you had such a fantastic experience with us.
Regarding the discount code, you've uncovered our "newbie special"! It's our way of giving a warm welcome to first-time customers like you.
Keep an eye out for more surprises and savings in the future!
Warm regards,
Snusifer Customer Service
Respuesta de Snusifer
Thank you Minna for the awesome 5-star review! We're thrilled you liked our fast shipping. The suspense is killing us—what else did you 'lik'?! 😄 Feel free to share more details whenever you can. Thanks again for choosing us, and we look forward to serving you in the future!
Kind regards,
Snusifer Customer Service
Respuesta de Snusifer
Dear Mr. Afzal,
We understand your concern regarding the delay in receiving your parcel and apologize for any inconvenience caused. Your shipment is scheduled for delivery today and UPS has stated that severe weather conditions have unexpectedly delayed transit times.
For the most up-to-date information on your shipment's status and UPS's comments regarding the weather delay, please refer to the tracking link provided in the email we sent you. Please rest assured that we are closely monitoring the situation and are committed to ensuring a smooth delivery.
Should you have any further questions or require assistance, please reach out to us directly at support@snusifer.com. Your satisfaction is of utmost importance to us, and we are here to assist you in any way we can.
Kind regards,
Snusifer Customer Service
Very fast shipping and quality product
Very fast shipping and quality product. Would recommend to everybody who is looking for good snus and fast shipping!
8 de marzo de 2024
Great service and fast delivery!
15 de enero de 2024
Funziona!
Da quando ho cominciato ad usarlo (2/3 al giorno) sono passata a fumare solo 3 sigarette al giorno (prima ero a circa 30!)
3 de enero de 2024
Fast and good products
Really easy experience… since buying to the delivery. Super fast delivery and good products.
7 de diciembre de 2023
Fast delivery and easy to use website
8 de noviembre de 2023
The fastest delivery I've ever received…
The fastest delivery I've ever received from Sweden: just 2 days.
And it arrived with one extra box as bonus. I can only recommend them 😀 Thank you!
25 de octubre de 2023
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