From the start we received excellent service. A detailed description of what to expect and we were not disappointed by the reality. The panels were quickly installed with little fuss or other. With... Ver más
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From the start we received excellent service. A detailed description of what to expect and we were not disappointed by the reality. The panels were quickly installed with little fuss or other. With... Ver más
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The whole experience, from initial contact, through a visit and estimate of costs and survey, to the actual installation and commissioning process, was very professional. Being a local company with... Ver más
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Quick install, good communications. 14 panels and battery installed in a day. Works well. Nice APP
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From start to finish I had no problems with solar home . From enquiry to meeting sales team , they explain there product & bring a sample of the panels they use , it’s all backed by BMW so my... Ver más
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Unit F, Commerce Way, CO2 8HH, Colchester, Reino Unido
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Fast efficient and professional installation and very pleased with system performance so far.
After sales support is also very good.

Respuesta de SOLARhome
While I am still awaiting the installation, I would like to say that I felt unrushed, unpressurized and totally safe with Brandon Taylor who took an amazing 2 hours to go through every detail and made sure I had understood, had no further questions and who also gave me all the time in the world to think about things. As a small, elderly woman on her own, that feeling of safety is certainly important and despite his imposing physique, Brandon was totally unthreatening and did not push for a sale. Any questions that arise afterwards, he answered promptly and, as promised, the office team a answered BEFORE the third ring of the phone. Such a lovely bunch of people. Quite different to other companies I had quotes from.
Ian Cook was equally lovely and thorough when doing the next level of investigation and measuring and I honestly fo not expect that to change for or during the installation ( hopefully soon ).

Respuesta de SOLARhome
THE GOOD BITS
I had a number of quotes, I was happy with theirs, all paid for (a delay due to being in a concervation area, planning permission was obtained) very quick to put up / remove scaffolding 😀, very quick installation a few hours 😀.
THE UNTIDY BITS
It took a bit of getting used to for the app set up, I ordered another battery and was advised in writing it was in stock. But it takes about 3 weeks to get installed - why? 😡
The hand over pack will also take about 3 weeks to deliver, so I can't expose energy, thus am losing money 😡 - again why?
If I have a technical question - they won put me through to speak to someone in Tech Support - but the telephone receptionist takes notes and calls back.
OVERALL
I am glad I have had them installed 😀. It seems to work well and seems to be using solar power rather than the grid so I will reserve final judgement until I get some bills.

Respuesta de SOLARhome
Great products on offer - Solarwatt panels and Huawei battery are excellent products. Service level from initial query, sales pitch, preparations, installation, completion to after-sales query were dealt with professionally, courteously and helpfully.

Respuesta de SOLARhome

Respuesta de SOLARhome
No pushy sales… good service guys who did the fitting worked efficiently and cleaned up.
Very pleased with panels so far.

Respuesta de SOLARhome
Great personalised process. Zoë was fabulous and didn’t just say yes to my questions. The whole fitting team were tidy and professional- I have the best looking panels in my area. I have been pleasantly surprised by the performance.

Respuesta de SOLARhome
The sales person arrived very promptly after my online request for a possible Solar installation, was very helpful and informative.
I chose a 20 panel 10KW battery installation. The inverter and the battery system was a matched product by Huawei. The electrician did a neat, brilliant install and the panel installers on the roof did a great install finished off with the solar home bird protection. This was a perfect install completed in less than a day. The documents required for electricity export were sent to me within a couple of days. A very happy customer!

Respuesta de SOLARhome
I have just had my panels fitted by you Gary the sales guy was great help right the way through also the girls in the office with the calls to make sure everything was done and the guys who installed the panels were first class helpful clean and tidy first class job would recommend this company cheers Kev
Totally BRILLIANT customer care orientated from start to finish.
From Company Sales Representative right through to Installation and all the team behind the scenes, they were absolutely great.
Thankyou for such a great experience from start to finish.
Ps. Can always speak to a “human” on the telephone swiftly, which is a total bonus these days!
They were not the cheapest quote, neither were they the most expensive, but nicely in the middle. I researched the equipment listed in the quote plus the alternatives in my other two quotes and Solarhome came out on top for both quality and price of the equipment. When the fitters came to install the kit, they were both fast and clean. Once the kit had been installed, I was taken through the fitment and the monitoring system quite thoroughly to ensure that I knew what I was doing. Once the team had left, my wife went round to tidy up but found nothing to do. A good team with a good company. I can recommend them wholeheartedly.
Excellent workmanship, product top quality, everything completed with no hitches . A big thank you to the two guys on site and Solar Home.
The panels are already saving us a huge amount on our bills
Thank you Katrina & Dave
Very good service & clean efficient instillation. Supplied & installed within couple of weeks with no hassle.
I was very impressed throughout the service & App on phone great for tracking system working
The installers were good, busy and thorough, finishing within the day, they even brought the sunshine!
Excellent personal service, knowledgeable staff, efficient and friendly fitting team, Definitely recommended.
From the start of looking for Solar installation, Solarhome gave me the complete confidence from the purchase to the fitting and installation of the Solar system.
From the initial enquiry up to the installation, the process was smooth and efficient. All the people that visited our home were brilliant. Whilst the solar system is not cheap, the brand of panels and batteries they provide are of premium quality and we are happy with the savings we are making so far. Would highly recommend Solar Home without any reservations.
Good professional staff, very tidy and considerate and skilled tradesmen.
Generally all very good. The installation was very quick and efficient. As far as I know the performance of the panels is fabulous as I seem to be in credit with my bills ever since. I have a problem with the App which is not SolarHome’s fault but is irritating. Overall I would recommend them
An excellent experience. Not the cheapest quote, but absolutely the company that I felt most comfortable dealing with, and which spent more time on my initial quote, than any other, out of the variety who quoted for my job. Every person who visited the house for initial contact, subsequent survey, or actual installation, was absolutely exemplary. The installation of the battery and inverter at the back of the linen cupboard is extremely clean and everything is working greatly to my satisfaction a few days in. Highly recommended.
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