SOLARhome Opiniones 

201
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From the start we received excellent service. A detailed description of what to expect and we were not disappointed by the reality. The panels were quickly installed with little fuss or other. With... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The whole experience, from initial contact, through a visit and estimate of costs and survey, to the actual installation and commissioning process, was very professional. Being a local company with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quick install, good communications. 14 panels and battery installed in a day. Works well. Nice APP

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From start to finish I had no problems with solar home . From enquiry to meeting sales team , they explain there product & bring a sample of the panels they use , it’s all backed by BMW so my... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de generación de energía solar

Sobre SOLARhome

Escrito por la empresa

We're here to help as many homeowners as possible make the switch to sustainable, green electricity while saving money and protecting against energy price rises and instability.

Book Your Free Survey

Find out how much you will save and earn with solar PV.
Our home energy experts offer genuine payback calculations, all of which are fully certified and validated through EPVS – a third-party quality assurance scheme, ensuring that you only receive genuine and honest advice.






Why choose SOLARhome?

  • ✓ Two decades of experience in solar panel installation.
  • ✓ We are committed to providing the very best customer service.
  • ✓ Clear, concise and honest advice.
  • ✓ Competitively priced premium products.
  • ✓ Full technical survey and electrical health check.
  • ✓ Bespoke PV system design.
  • ✓ Highly experienced and fully qualified installation teams.
  • ✓ We are MCS, HIES, EPVS and TrustMark approved.







Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

201 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(201)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fast efficient and professional…

Fast efficient and professional installation and very pleased with system performance so far.
After sales support is also very good.

10 de julio de 2024
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Respuesta de SOLARhome

Thank you for your review. We're so happy you are pleased with your system.

Valorada con 5 estrellas sobre 5

Safe and relaxed

While I am still awaiting the installation, I would like to say that I felt unrushed, unpressurized and totally safe with Brandon Taylor who took an amazing 2 hours to go through every detail and made sure I had understood, had no further questions and who also gave me all the time in the world to think about things. As a small, elderly woman on her own, that feeling of safety is certainly important and despite his imposing physique, Brandon was totally unthreatening and did not push for a sale. Any questions that arise afterwards, he answered promptly and, as promised, the office team a answered BEFORE the third ring of the phone. Such a lovely bunch of people. Quite different to other companies I had quotes from.
Ian Cook was equally lovely and thorough when doing the next level of investigation and measuring and I honestly fo not expect that to change for or during the installation ( hopefully soon ).

16 de enero de 2025
Opinión espontánea
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Respuesta de SOLARhome

Thank you so much for taking the time to write such a detailed and positive review! We are all so pleased to hear that you felt safe throughout the process so far. We look forward to installing your solar system soon.

Valorada con 4 estrellas sobre 5

SOLAR PANELS

THE GOOD BITS
I had a number of quotes, I was happy with theirs, all paid for (a delay due to being in a concervation area, planning permission was obtained) very quick to put up / remove scaffolding 😀, very quick installation a few hours 😀.

THE UNTIDY BITS
It took a bit of getting used to for the app set up, I ordered another battery and was advised in writing it was in stock. But it takes about 3 weeks to get installed - why? 😡
The hand over pack will also take about 3 weeks to deliver, so I can't expose energy, thus am losing money 😡 - again why?
If I have a technical question - they won put me through to speak to someone in Tech Support - but the telephone receptionist takes notes and calls back.

OVERALL
I am glad I have had them installed 😀. It seems to work well and seems to be using solar power rather than the grid so I will reserve final judgement until I get some bills.

31 de enero de 2025
Opinión espontánea
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Respuesta de SOLARhome

Thank you for taking the time to write us such a detailed review. The whole team is genuinely sorry that you felt you couldn't leave us 5 stars; that is what we aim for at all times.
To answer the questions you have posed in your review, like most reputable companies, we have a lead time on all of our work, whether it is a complete installation or adding another battery etc, because we are busy and our products and services are in demand. We pride ourselves on keeping our Customers informed and that's why we let you know the lead time, in writing, before you placed your order for the additional battery.
Your handover pack contains certain elements that are provided by third parties, once the system is installed. One of the most important parts of this is the DNO confirmation and export MPAN number that you require to apply for the Smart Export Guarantee (SEG). These can only be requested once the system is commissioned and connected to the grid. Having checked back, your complete handover pack was posted to you on 30/01/25, which is only nine working days after your install and in line with our expected leadtime for this part of the contract. Your export MPAN number was actually provided to you two days earlier on the 28th.
With regard to technical support, our team on the phone are not receptionists, they are capable support staff who are able to deal with most general enquiries. Both times that you have contacted us for support since your installation have been successfully handled by the team within a very short period. If there is a more involved or complex issue at hand, this can then be escalated to the Technical team if necessary.
We are really pleased to read that you are glad you have gone ahead with solar and we are certain that, as we head into spring and the days get longer, you will really begin to benefit more and more from owning a high quality solar system such as yours.
If we can be of any further assistance at any time, or would like to discuss any of the points you have raised on more detail, please don't hesitate to contact us.
SOLARhome

Valorada con 5 estrellas sobre 5

Great products & wonderful service

Great products on offer - Solarwatt panels and Huawei battery are excellent products. Service level from initial query, sales pitch, preparations, installation, completion to after-sales query were dealt with professionally, courteously and helpfully.

28 de septiembre de 2024
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Respuesta de SOLARhome

Thank you for leaving us such a positive review!

Valorada con 5 estrellas sobre 5

Solar panels

No pushy sales… good service guys who did the fitting worked efficiently and cleaned up.
Very pleased with panels so far.

4 de julio de 2024
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Respuesta de SOLARhome

Thank you for taking time to leave us a review.

Valorada con 5 estrellas sobre 5

Great personalised process

Great personalised process. Zoë was fabulous and didn’t just say yes to my questions. The whole fitting team were tidy and professional- I have the best looking panels in my area. I have been pleasantly surprised by the performance.

15 de agosto de 2024
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Respuesta de SOLARhome

Thank you for your positive review and kind words.

Valorada con 5 estrellas sobre 5

Delighted with my choice.

The sales person arrived very promptly after my online request for a possible Solar installation, was very helpful and informative.
I chose a 20 panel 10KW battery installation. The inverter and the battery system was a matched product by Huawei. The electrician did a neat, brilliant install and the panel installers on the roof did a great install finished off with the solar home bird protection. This was a perfect install completed in less than a day. The documents required for electricity export were sent to me within a couple of days. A very happy customer!

9 de septiembre de 2024
Opinión espontánea
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Respuesta de SOLARhome

Thank you for taking the time to leave us a review! We're so pleased you're happy with your solar system.

Valorada con 5 estrellas sobre 5

I have just had my panels fitted by you…

I have just had my panels fitted by you Gary the sales guy was great help right the way through also the girls in the office with the calls to make sure everything was done and the guys who installed the panels were first class helpful clean and tidy first class job would recommend this company cheers Kev

21 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Totally BRILLIANT ☺️

Totally BRILLIANT customer care orientated from start to finish.
From Company Sales Representative right through to Installation and all the team behind the scenes, they were absolutely great.
Thankyou for such a great experience from start to finish.
Ps. Can always speak to a “human” on the telephone swiftly, which is a total bonus these days!

22 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good Equipment

They were not the cheapest quote, neither were they the most expensive, but nicely in the middle. I researched the equipment listed in the quote plus the alternatives in my other two quotes and Solarhome came out on top for both quality and price of the equipment. When the fitters came to install the kit, they were both fast and clean. Once the kit had been installed, I was taken through the fitment and the monitoring system quite thoroughly to ensure that I knew what I was doing. Once the team had left, my wife went round to tidy up but found nothing to do. A good team with a good company. I can recommend them wholeheartedly.

1 de marzo de 2024
Valorada con 5 estrellas sobre 5

A great investment

Excellent workmanship, product top quality, everything completed with no hitches . A big thank you to the two guys on site and Solar Home.
The panels are already saving us a huge amount on our bills

Thank you Katrina & Dave

26 de marzo de 2024
Valorada con 5 estrellas sobre 5

Happy with SolarHome installation …

From the initial enquiry up to the installation, the process was smooth and efficient. All the people that visited our home were brilliant. Whilst the solar system is not cheap, the brand of panels and batteries they provide are of premium quality and we are happy with the savings we are making so far. Would highly recommend Solar Home without any reservations.

22 de mayo de 2024
Valorada con 5 estrellas sobre 5

Generally all very good

Generally all very good. The installation was very quick and efficient. As far as I know the performance of the panels is fabulous as I seem to be in credit with my bills ever since. I have a problem with the App which is not SolarHome’s fault but is irritating. Overall I would recommend them

29 de marzo de 2024
Valorada con 5 estrellas sobre 5

An excellent experience

An excellent experience. Not the cheapest quote, but absolutely the company that I felt most comfortable dealing with, and which spent more time on my initial quote, than any other, out of the variety who quoted for my job. Every person who visited the house for initial contact, subsequent survey, or actual installation, was absolutely exemplary. The installation of the battery and inverter at the back of the linen cupboard is extremely clean and everything is working greatly to my satisfaction a few days in. Highly recommended.

10 de abril de 2024
Opinión espontánea

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