SOLARhome Opiniones 

201
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From the start we received excellent service. A detailed description of what to expect and we were not disappointed by the reality. The panels were quickly installed with little fuss or other. With... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The whole experience, from initial contact, through a visit and estimate of costs and survey, to the actual installation and commissioning process, was very professional. Being a local company with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Quick install, good communications. 14 panels and battery installed in a day. Works well. Nice APP

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From start to finish I had no problems with solar home . From enquiry to meeting sales team , they explain there product & bring a sample of the panels they use , it’s all backed by BMW so my... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de generación de energía solar

Sobre SOLARhome

Escrito por la empresa

We're here to help as many homeowners as possible make the switch to sustainable, green electricity while saving money and protecting against energy price rises and instability.

Book Your Free Survey

Find out how much you will save and earn with solar PV.
Our home energy experts offer genuine payback calculations, all of which are fully certified and validated through EPVS – a third-party quality assurance scheme, ensuring that you only receive genuine and honest advice.






Why choose SOLARhome?

  • ✓ Two decades of experience in solar panel installation.
  • ✓ We are committed to providing the very best customer service.
  • ✓ Clear, concise and honest advice.
  • ✓ Competitively priced premium products.
  • ✓ Full technical survey and electrical health check.
  • ✓ Bespoke PV system design.
  • ✓ Highly experienced and fully qualified installation teams.
  • ✓ We are MCS, HIES, EPVS and TrustMark approved.







Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

201 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(201)

29 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent company

Excellent company: they are responsive, efficient and know what they are doing.

29 de agosto de 2023
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Respuesta de SOLARhome

Thank you for your kind words!

Valorada con 5 estrellas sobre 5

Excellent, professional workmanship, friendly office staff

All work completed as per original schedule. All workmen very professional in both their work execution, politeness, attention to detail, and them leaving the premises tidy and clean. High quality tuition on system during “handover”.
Company forwarded all required documentation on schedule. When I asked questions they were promptly answered with all information requested.
An excellent service I highly recommend to anyone thinking of installing solar panels.
I am also extremely satisfied with the product.
Thank you SOLARhome for ensuring all went smoothly and product if anything, performs better than anticipated.

11 de marzo de 2023
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Respuesta de SOLARhome

We are really pleased you are happy with all aspects of your system! Thank you!

Valorada con 5 estrellas sobre 5

Great experience and a sound company

Unlike other companies, this one will come round your house and spend the time to go over options and and potential savings, there was no hard sell at all. The Installation went well, apart from a small niggle on setting up the system up. Overall I'm very happy as it's been running smoothly for the last 6 months now. I also recommended to a friend and they also were happy with everything

6 de febrero de 2023
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Respuesta de SOLARhome

So pleased to read that you are happy with your system! Thank you!

Valorada con 5 estrellas sobre 5

Solarhome review

The company has helped us choose the best system for our need. Installation was a few hours, and we were up and running straight away. Any questions I had have been answered before and after installation. The overall product sold has been very good quality.

3 de enero de 2023
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Respuesta de SOLARhome

Thank you for your review!

Valorada con 5 estrellas sobre 5

Great product. Friendly and helpful staff

Good service and communication from first contact. Predicted time line for installation was met. Some installation issues where quickly resolved. Equipment working exactly as described

16 de marzo de 2023
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Respuesta de SOLARhome

Thank you for your review!

Valorada con 5 estrellas sobre 5

Very happy with our solar panels

Very happy with our solar panels and battery. The team were all really helpful and professional especially Ben who came round to quote. The panels are performing well. So happy with the service we’ve recommended to family who are also now having them fitted by Ben & the team.

27 de marzo de 2023
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Respuesta de SOLARhome

Thank you for your feedback and we are so pleased you are happy to recommend us!

Valorada con 5 estrellas sobre 5

Local firm

I chose the firm as they were a local business with bags of experience. They may have been a little more expensive than others claimed to be but every aspect of the installation and after service support has been outstanding. No issues with the equipment but they have answered every question I have asked and provided plenty of advice about getting the max from the panels.

9 de febrero de 2023
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Respuesta de SOLARhome

Your positive feedback is exactly what we aim for! Thank you!

Valorada con 5 estrellas sobre 5

Solar Home were chosen because they were a professional and reputable company.

Solar Home were chosen because they supplied their quotes in a professional way with a site visit. Best advice was then supplied regarding a smart meter and number & position of panels & battery. Once selected their surveyor was instructed which clearly benefited the installation team.
I was aware that cheaper other companies did not carry out any home visits which potentially cause severe problems on the installation day.
The solar Home installers carried out the fit in a professional and friendly manner.

23 de marzo de 2023
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Respuesta de SOLARhome

Thank you for your informative review and for choosing us! We aim to provide excellent service at all times.

Valorada con 5 estrellas sobre 5

Solar panels

Excellent service. Panels installed in one day. Engineers even hovered up on there way out the door.
Brilliant!

14 de marzo de 2023
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Respuesta de SOLARhome

Thank you for leaving us a review!

Valorada con 5 estrellas sobre 5

Satisfied Customer

From start to finish, SOLARHome, provided honest accurate quotes, timelines and professional services.

27 de abril de 2023
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Respuesta de SOLARhome

So happy to see you are satisfied with the service you have received! Thank you!

Valorada con 3 estrellas sobre 5

Premium Price, but not a premium performance

The salesman talked me out of having bird guards. Within a week, pigeons were investigating under the panels. I had to spend a day and a half on my roof retrofitting bird guards. He also talked me out of having 2 extra panels which will fit on my roof.
I was informed that my panels were 4.8KW peak and, like an idiot, I assumed that on a sunny day I would get something approaching that. Not a bit of it. The inverter has an output limit of 3.6 KW. So my system is not 4.8KW peak it's 3.6. This is infuriating. I should have been offered a larger inverter and I should have been told about this. After sunset, the power available from my battery is even less. It's 2.5 KW. Why was I not told about this?
The day after I went on holiday for two weeks, the output circuit breaker tripped, thus depriving me of the 13 best generating days of the year. Solarhome is not interested to look into why this happened. "Oh, if it keeps on happening, we will look into it". It has happened once before, but I noticed it within half an hour and restored the breaker
Oh and a ladder blew over during the installation, damaged the guttering and broke a plant pot. Luckily it missed the fence.

7 de enero de 2023
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Respuesta de SOLARhome

Thank you for taking the time to leave such a detailed review.
We are sorry to read that you have had an issue with birds and were glad to see you were able to resolve this.
With regard to your system peak power, you have 12x 400W panels and so the system is nominally referred to as 4.8kWp (kilowatt peak). However, this does not mean that the system will run at 4.8kW continuous power and no PV system will. The 3.6kW 'limit' you refer to is only relevant to the AC connection of the inverter to the grid and the system is indeed capable of producing more than 3.6kW if the circumstances - solar production, demand within the property, battery charge level etc - allow. Looking at your generation history, this has happened regularly. All specifications of the inverter and battery were provided to you with your quote and these contain maximum power output figures etc.
We have looked back on your report of the power tripping. At no point did we say we weren't interested in investigating, but we advised that a one-off incident is no cause for concern as it may have been caused by some outside influence, but if it became a recurring issue then we would, of course, look into it under your comprehensive warranty.
It was obviously unfortunate that a plant pot was accidentally damaged during the installation. Accidents can happen and we would never deliberately cause any damage. We apologised and felt the matter had been resolved to your satisfaction at the time, but we apologise once again.
Finally, looking at your system performance since installation in early January, up to today, you have only had to purchase a total of 46.93 units of electricity (the equivalent of £12.69 at today's price cap of £0.27p/kWh) to run your entire house for 9x months as a result of having the system installed. We would consider this exceptional performance and it is genuinely disappointing to us that you do not share our view on this. We aim for complete Customer satisfaction and would welcome the opportunity to discuss your concerns further offline. Please contact us if you would like to cover anything in more detail.

SOLARhome

Valorada con 5 estrellas sobre 5

A very efficient team of workers

A very efficient team of workers, neat workmanship, all done very professionally, very pleased with our panels

17 de enero de 2023
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Respuesta de SOLARhome

Thank you for reviewing us! We are so happy you are pleased with your panels!

Valorada con 5 estrellas sobre 5

Excellent

Excellent service and prompt accurate installation

15 de marzo de 2023
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Respuesta de SOLARhome

Thank you for your review!

Valorada con 4 estrellas sobre 5

Well Managed Project and Quality Products

I was pleased that I received good communication about dates and what work would be done when. The work went very smoothly and cables were well hidden. I was keen to use high quality solar panels but disappointed that the panel sides were not framed as I had seen others in my town. Also I am sure the sales pitch included being able to monitor the power output on a smart device. This is only possible by paying extra and adding a module to the invertor. Overall I am pleased and I am receiving the SEG payments.

3 de enero de 2023
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Respuesta de SOLARhome

Thank you for leaving us a review! We are happy you are pleased with your system.

Valorada con 5 estrellas sobre 5

Good pre sales information

Good pre sales information, good updates on installation times and very quick, efficient and tidy installation. And the system appears to be working well.

2 de febrero de 2023
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Respuesta de SOLARhome

Thank you for your kind words.

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