Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... Ver más
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... Ver más
We sent our Legee 669 to Solenco for repair/maintenance. In the end only maintenace was necessary which was done cost effectively. The turn around time was also quick. The service we received was ex... Ver más
Información sobre la empresa
Escrito por la empresa
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Información de contacto
Sudáfrica
- solencostore.com
4,8
Excelente
630 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 75% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I have a selection of Solenco products
I have a selection of Solenco products. Extreme quality and excellent service. I would recommend them and definitely buy from them again.
9 de marzo de 2026
I was constantly kept updated on the…
I was constantly kept updated on the status of the delivery and the item was doubled packed which I appreciated.
16 de marzo de 2026
Great team to work with....
Great team to work with and quick responses to queries.
2 de marzo de 2026
seamless order and delivery
23 de febrero de 2026
Great customer service and delivery
Excellent customer service and delivery was fast. Enjoying both my air purifier and my combo dehumidifier/air purifier I purchased.
3 de noviembre de 2025
Online purchase was easy
Online purchase was easy. Delivery was withiout hassle and delivered as promissed.
9 de marzo de 2026
Super fast delivery
Super fast delivery. The prodct works great. Makes a difference for my kids with multiple allergies.
23 de febrero de 2026
Ordering was easy
Ordering was easy. Chat function on website was prompt. Products are good quality.
5 de marzo de 2026
Great product
Delivery was quick. Products are as advertised. We are sleeping better and the air quality has improved in our rooms. Sleepmode really works well. Very impressed with the product.
17 de febrero de 2026
Online ordering is so smooth and easy
Online ordering is so smooth and easy, no sophistication, just ease. I express delivery is awesome, products was delivered in 24 hours. The products are very good, this is my second purchase
25 de febrero de 2026
Very ok good service and speedy delivery
Very ok good service and speedy delivery
11 de febrero de 2026
Easy positive experience
From placing the order to receiving my goods, all went smoothly and as expected
9 de febrero de 2026
the product is great
the product is great, but the delivery service wasn't . they send e-mails 3 days prior and each day thereafter to confirm the delivery, but then don't deliver and no more contact. I had to call them to ask where the delivery is, once I had called them, the delivery was done in a few hours.
18 de febrero de 2026
Respuesta de Solenco
Hi Cornelia,
Thank you for your honest feedback, and we’re really glad to hear that you’re happy with the product itself.
We’re genuinely sorry about the frustration caused by the delivery experience. That’s not the standard we aim for. While we work with third-party courier partners, we fully understand that the responsibility ultimately sits with us to ensure clear communication and reliable delivery.
It’s especially concerning that you received multiple confirmation emails but no follow-through or proactive update when the delivery didn’t take place. That’s something we’re addressing directly with the courier to prevent this happening again.
We do appreciate you taking the time to call and bring it to our attention, and we’re pleased the delivery was then completed quickly, but you absolutely shouldn’t have had to chase it up.
If there’s anything further we can assist you with, please don’t hesitate to reach out to us directly. We truly value your support and hope you enjoy your Solenco product for many years to come.
Warm regards,
The Solenco Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.