Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... Ver más
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Consulta las opiniones de los clientes
The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... Ver más
Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... Ver más
We sent our Legee 669 to Solenco for repair/maintenance. In the end only maintenace was necessary which was done cost effectively. The turn around time was also quick. The service we received was ex... Ver más
Información sobre la empresa
Escrito por la empresa
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Información de contacto
Sudáfrica
- solencostore.com
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 75% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
the only improvement I would suggest is…
the only improvement I would suggest is to communicate more clearly about delivery (it was fast!) and about what heating occurs f=at what setting
Great customer service from start to…
Great customer service from start to finish! And very happy with my purchase.
Good product, atrocious delivery service
The product itself and the feedback on when the product would be delivered, was 5 star. However, stars were taken off (wanted to take all off) due to the delivery company RAM couriers. Their lack of following delivery instructions once again, led to a very delayed delivery. We also had to phone them to reiterate what was instructed. I need to order more from Solenco but won't due to RAM couriers.

Respuesta de Solenco
The customer service is excellent
The customer service is excellent. After receiving the wrong product, it was rectified immediately. I recommend buying Solenco products.
Great product and great service
Prompt efficient delivery.
Excellent Service
Easy to order, kept in the loop of the stages in process and delivered promptly
Good communication.Delivery on time
Thank you Kyle Finlay for your…
Thank you Kyle Finlay for your exceptional service and support ensuring I get the correct filters for my machine.
I was so impressed with the service I…
I was so impressed with the service I received from Kyle, he went out of his way to send pictures and give me information on the product I wanted. Item arrived in perfect condition and I will definitely purchase from Solenco again. Haven't experienced such good service in a long time.
MeacoDry Arete® Two 12L Dehumidifier / Air Purifier
The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was dispatched very quickly and arrived in good time. We are happy with the unit and it is certainly helping to reduce the excess moisture in the house.
Pre and post delivery information and…
Pre and post delivery information and updates.
Excellent service throughout the process
Easy check out, smooth comms and updates throughout the process, and order delivered quickly and with care
I have still not received my order
Updated: Order was received on 7 April. Its frustrating as the order was dispatched on the 30th March. I'm more update that nobody communicated with me during the 30th March and 6 April
I have still not received my order. Considering the value of the order I would have also expected some sort of updates and communication as to where my order is, its been more than 7 days. This is really poor service between Solenco and DSV.

Respuesta de Solenco
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