Solenco Opiniones 630

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Prompt friendly response to request for help with problem on the Solenco bought week earlier(11 June 2026) Couriers collected the Solenco same day. Repairs carried out and Solenco returned by couriers... Ver más

Valorada con 5 estrellas sobre 5

The people at the company responded quickly to my questions, gave me good advice and was helpful in choosing the right product. The product already arrived and seems of high quality. Currently I have... Ver más

Valorada con 5 estrellas sobre 5

Ordered the incorrect filters and the sales agent picked it up and confirmed telephonically if the order is indeed correct. Solenco were very helpfull to resolve the issue. Also bought the automat... Ver más

Valorada con 5 estrellas sobre 5

We sent our Legee 669 to Solenco for repair/maintenance. In the end only maintenace was necessary which was done cost effectively. The turn around time was also quick. The service we received was ex... Ver más

Información sobre la empresa

  1. Tienda de electrodomésticos

Escrito por la empresa

Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.


Información de contacto


4,8

Excelente

TrustScore: 5 sobre 5

630 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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Valorada con 3 estrellas sobre 5

Good product, atrocious delivery service

The product itself and the feedback on when the product would be delivered, was 5 star. However, stars were taken off (wanted to take all off) due to the delivery company RAM couriers. Their lack of following delivery instructions once again, led to a very delayed delivery. We also had to phone them to reiterate what was instructed. I need to order more from Solenco but won't due to RAM couriers.

22 de abril de 2026
Logotipo de Solenco

Respuesta de Solenco

Hi Vanessa,

Thank you for the kind words about the product and our pre-delivery communication, and I'm genuinely sorry the delivery experience let the rest of it down. When instructions aren't followed and you have to chase the courier yourself, that's on us to fix, regardless of which partner is handling the leg.

We've logged reference #8628SW with our logistics team and are taking it up directly with RAM to understand why the delivery instructions weren't actioned, and to make sure it doesn't repeat on future orders to your address.

I'd really like the chance to win you back as a customer. If you'd email me directly at trevor@solenco.co.za, I'll personally make sure your next order is handled end-to-end, with the delivery instructions flagged and a courier option that better suits your location.

Thanks again for the honest feedback, it's the only way we improve.

Trevor

Valorada con 5 estrellas sobre 5

Great!

This product is great. It's really helped with sleeping at night

30 de marzo de 2026
Valorada con 5 estrellas sobre 5

I was so impressed with the service I…

I was so impressed with the service I received from Kyle, he went out of his way to send pictures and give me information on the product I wanted. Item arrived in perfect condition and I will definitely purchase from Solenco again. Haven't experienced such good service in a long time.

26 de marzo de 2026
Valorada con 5 estrellas sobre 5

MeacoDry Arete® Two 12L Dehumidifier / Air Purifier

The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was dispatched very quickly and arrived in good time. We are happy with the unit and it is certainly helping to reduce the excess moisture in the house.

7 de abril de 2026
Valorada con 1 estrellas sobre 5

I have still not received my order

Updated: Order was received on 7 April. Its frustrating as the order was dispatched on the 30th March. I'm more update that nobody communicated with me during the 30th March and 6 April

I have still not received my order. Considering the value of the order I would have also expected some sort of updates and communication as to where my order is, its been more than 7 days. This is really poor service between Solenco and DSV.

30 de marzo de 2026
Logotipo de Solenco

Respuesta de Solenco

Hi Karind,

We’re really sorry to hear that you haven’t yet received your order, especially given the time that has passed, we completely understand your frustration.

Please rest assured that we are actively in contact with our courier partner, DSV, and are following up urgently to ensure your order is delivered as soon as possible. This level of delay and lack of communication is not the standard we aim to provide, and we are taking this matter up directly with them.

We will continue to monitor this closely and keep you updated until your order is safely delivered.

Thank you for your patience, and again, our sincere apologies for the inconvenience caused.

Kind regards,
The Solenco Team

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