Michelle Contois stayed in contact to assure me the bed was in transit. The delivery guys had never put a Sondercare bed together, but they did a terrific job and showed me how everything worked befor... Ver más
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Consulta las opiniones de los clientes
Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Ver más
Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Ver más
La empresa ha respondido
This company is quality. They are available for any questions or concerns, and really care that you are comfortable & satisfied with the purchase & experience. The bed for my dad was delivered on time... Ver más
Información sobre la empresa
Escrito por la empresa
At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.
Información de contacto
2995 Page St, N5V 4P6, London, Canadá
- 8336497772
- info@sondercare.com
- sondercare.com
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Their beds have been a true blessing…
Their beds have been a true blessing during this difficult time thanks to Nathan and SonderCare for always being a phone call away

Respuesta de SonderCare
We needed it quick and that's what…
We needed it quick and that's what happened! Friendly and top quality I have to say and now we have a premium hospital bed for our home. Thanks to Kyle and Nathan for great work

Respuesta de SonderCare
I know it was a more expensive bed but…
I know it was a more expensive bed but it helped me get more comfortable at night and sure I'm grateful for that. Chad was ready to go on delivery day and everything was working quickly

Respuesta de SonderCare
The aura hospital bed has been AMAZING…
The aura hospital bed has been AMAZING for my dad. They helped us learn about the bed over a virtual demo and Chad helped us setup and get it ready. AMAZING!

Respuesta de SonderCare
Thanks to Nathan and the Sondercare…
Thanks to Nathan and the Sondercare staff for helping us out when we need it most.

Respuesta de SonderCare
We rented a hospital bed for 2 months…
We rented a hospital bed for 2 months for out 97 yr old mother. It was delivered on time without any damage to the narrow hallway. As they were delivering the bed Mom fell again and didn't get home till 2 weeks later. Sondercare did not charge us for those 2 weeks. When we returned the bed it was picked up again in less than 24 hours. Seyar was always very helpful and supportive of our needs. Thank you Seyar.

Respuesta de SonderCare
The bed is top of the line
The bed is top of the line. The customer service is amazing. Sayer was our delivery person and he was awesome. I highly recommend!

Respuesta de SonderCare
The bed base is very steady and it helps a lot for aches and body pain
Iam the caretaker am grateful to all the people who helped to bring this in my life from german manufactures to the canadian retailers and united delivery persons . I wish all those need could buy the for it is worth every penny

Respuesta de SonderCare
fabulous service, excellent bed
Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need assistance to enable those features. The remote is a bit tough to digest for an ailing senior with poor vision but with help, the bed has helped improve my Dad's sleep and level of comfort. The set up service is fantastic - our rep was top notch.

Respuesta de SonderCare
Excellent bed, and experience.
Seyar Ibrahimi was very helpful in ordering this excellent bed for my Father. He delivered it and installed it in a timely and efficient matter, making the whole experience easy and stress free.

Respuesta de SonderCare
I was extremely pleased with the white gloves delivery…
I was extremely pleased with the white gloves delivery of my platinum aura bed. The delivery/setup person (Seyar) was very polite, professional, prompt and knowlegeable. He called to let me know he was on the way and even asked if he could bring me a coffee! I asked lots of questions and he was very patient. I love the bed, very comfortable after first night, hopefully many good sleeps ahead.

Respuesta de SonderCare
Good follow up after purchase
Good follow up after purchase, delivery on time, installers competent, friendly.

Respuesta de SonderCare
Ben was very helpful in resolving a…
Ben was very helpful in resolving a problem with my credit card payment
Worth the price tag!
Fantastic customer service. Top notch product. Seamless delivery and assembly. Expensive product that is worth it!
buying the bed on line was a breeze
buying the bed on line was a breeze, really easy
Great Experience
Sondercare is a professional, well run and organized company. Their communication was excellent throughout the process. Fast and courteous delivery. Great product, happy to recommend.
The whole experience people we dealt…
The whole experience people we dealt with and the product was smooth easy and efficient.
Highly recommend
Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only gave us 12 hrs notice but we’re quick and efficient during delivery & setup. Even got a follow up call the next day from Customer Service asking how everything went and if all was well with the purchase. Impressive!
AMAZING CUSTOMER SERVICE!
The customer service was amazing! I needed a hospital bed for my father quickly. I left a message and they called me after hours to notify me that a bed was available in my area. They walked me through the order process and I could rest easy knowing the bed would arrive before my father was released from rehab!
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