Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Michelle Contois stayed in contact to assure me the bed was in transit. The delivery guys had never put a Sondercare bed together, but they did a terrific job and showed me how everything worked befor... Ver más

Valorada con 5 estrellas sobre 5

Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Ver más

Valorada con 4 estrellas sobre 5

Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This company is quality. They are available for any questions or concerns, and really care that you are comfortable & satisfied with the purchase & experience. The bed for my dad was delivered on time... Ver más

Información sobre la empresa

  1. Fabricante de equipamiento médico
  2. Proveedor de equipamiento médico
  3. Tienda de artículos médicos

Escrito por la empresa

At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

Suele tardar más de 1 mes en responder

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Their beds have been a true blessing…

Their beds have been a true blessing during this difficult time thanks to Nathan and SonderCare for always being a phone call away

12 de abril de 2024
Logotipo de SonderCare

Respuesta de SonderCare

Thanks for the review! We are happy to hear that our bed has provided comfort during a difficult time.

Valorada con 4 estrellas sobre 5

We needed it quick and that's what…

We needed it quick and that's what happened! Friendly and top quality I have to say and now we have a premium hospital bed for our home. Thanks to Kyle and Nathan for great work

12 de abril de 2024
Logotipo de SonderCare

Respuesta de SonderCare

We appreciate your feedback! We are happy to hear you had a positive experience, we pride ourselves on fast delivery alongside exceptional service. If there is anything you need in the future please reach out, we are happy to help!

Valorada con 5 estrellas sobre 5

I know it was a more expensive bed but…

I know it was a more expensive bed but it helped me get more comfortable at night and sure I'm grateful for that. Chad was ready to go on delivery day and everything was working quickly

12 de abril de 2024
Logotipo de SonderCare

Respuesta de SonderCare

We are happy to hear our bed has help make you more comfortable! Please let us know if you need anything in the future, we are happy to help!

Valorada con 5 estrellas sobre 5

The aura hospital bed has been AMAZING…

The aura hospital bed has been AMAZING for my dad. They helped us learn about the bed over a virtual demo and Chad helped us setup and get it ready. AMAZING!

12 de abril de 2024
Logotipo de SonderCare

Respuesta de SonderCare

We appreciate your feedback! We are happy to hear that the Aura bed has made a positive impact for your dad. Please let us know if you need anything in the future, we are happy to help!

Valorada con 5 estrellas sobre 5

We rented a hospital bed for 2 months…

We rented a hospital bed for 2 months for out 97 yr old mother. It was delivered on time without any damage to the narrow hallway. As they were delivering the bed Mom fell again and didn't get home till 2 weeks later. Sondercare did not charge us for those 2 weeks. When we returned the bed it was picked up again in less than 24 hours. Seyar was always very helpful and supportive of our needs. Thank you Seyar.

11 de abril de 2024
Opinión espontánea
Logotipo de SonderCare

Respuesta de SonderCare

We appreciate your feedback! We are glad to hear that the delivery went well. We understand how important it is to accommodate your mother's needs, and we're grateful for your trust in us during this time. Please reach out if you need anything in the future, we are happy to help!

Valorada con 5 estrellas sobre 5

The bed is top of the line

The bed is top of the line. The customer service is amazing. Sayer was our delivery person and he was awesome. I highly recommend!

6 de abril de 2024
Logotipo de SonderCare

Respuesta de SonderCare

Thank you for the review. We appreciate your feedback and review.

Valorada con 5 estrellas sobre 5

fabulous service, excellent bed

Yes the bed is expensive but it has amazing features looks like a normal bed which makes my Dad feel good. The bed's positions are extremely helpful given my Dad's mobility issues but he does need assistance to enable those features. The remote is a bit tough to digest for an ailing senior with poor vision but with help, the bed has helped improve my Dad's sleep and level of comfort. The set up service is fantastic - our rep was top notch.

20 de marzo de 2024
Logotipo de SonderCare

Respuesta de SonderCare

Thank you for the review. We are glad to hear the beds features and appearance have made you Dad feel good. It's wonderful to hear that the bed's positions have improved his sleep and comfort, and we appreciate your positive feedback.

Valorada con 5 estrellas sobre 5

Excellent bed, and experience.

Seyar Ibrahimi was very helpful in ordering this excellent bed for my Father. He delivered it and installed it in a timely and efficient matter, making the whole experience easy and stress free.

24 de marzo de 2024
Logotipo de SonderCare

Respuesta de SonderCare

Thank you for your review. We are happy to hear about your positive experience with our representative and our SonderCare bed.

Valorada con 5 estrellas sobre 5

I was extremely pleased with the white gloves delivery…

I was extremely pleased with the white gloves delivery of my platinum aura bed. The delivery/setup person (Seyar) was very polite, professional, prompt and knowlegeable. He called to let me know he was on the way and even asked if he could bring me a coffee! I asked lots of questions and he was very patient. I love the bed, very comfortable after first night, hopefully many good sleeps ahead.

22 de febrero de 2024
Opinión espontánea
Logotipo de SonderCare

Respuesta de SonderCare

Thanks for the review, Bob. We're delighted to hear about your positive experience with our white glove delivery service, and we're thrilled that you're enjoying the comfort of your Aura Platinum bed!

Valorada con 5 estrellas sobre 5

Good follow up after purchase

Good follow up after purchase, delivery on time, installers competent, friendly.

15 de febrero de 2024
Logotipo de SonderCare

Respuesta de SonderCare

Thank you for the review. Please let us know if you need anything in the future, we are happy to help!

Valorada con 5 estrellas sobre 5

Great Experience

Sondercare is a professional, well run and organized company. Their communication was excellent throughout the process. Fast and courteous delivery. Great product, happy to recommend.

14 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Highly recommend

Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only gave us 12 hrs notice but we’re quick and efficient during delivery & setup. Even got a follow up call the next day from Customer Service asking how everything went and if all was well with the purchase. Impressive!

11 de octubre de 2023
Valorada con 5 estrellas sobre 5

AMAZING CUSTOMER SERVICE!

The customer service was amazing! I needed a hospital bed for my father quickly. I left a message and they called me after hours to notify me that a bed was available in my area. They walked me through the order process and I could rest easy knowing the bed would arrive before my father was released from rehab!

6 de octubre de 2023

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más