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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Michelle Contois stayed in contact to assure me the bed was in transit. The delivery guys had never put a Sondercare bed together, but they did a terrific job and showed me how everything worked befor... Ver más

Valorada con 5 estrellas sobre 5

Spending $8k online is always a little concerning but Sondercare was excellent! Communication was there every step. We received the bed in 7 days and LOVE it. The contractor who handled setup only ga... Ver más

Valorada con 4 estrellas sobre 5

Company was very responsive. The “white glove” delivery wasn’t what we expected. It was a moving van not connected with the Sondercare Company. They brought the wrong sized bed and had to make a secon... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This company is quality. They are available for any questions or concerns, and really care that you are comfortable & satisfied with the purchase & experience. The bed for my dad was delivered on time... Ver más

Información sobre la empresa

  1. Fabricante de equipamiento médico
  2. Proveedor de equipamiento médico
  3. Tienda de artículos médicos

Escrito por la empresa

At SonderCare, we're committed to bringing top of the line home care products to the North American market. One of our most popular offerings is the Aura line of home hospital beds. We've made it our mission to supply the home healthcare and senior living market with the best hospital beds, mobility devices and safety accessories available. What sets our beds apart is that they deliver all the care and support of a traditional hospital bed, but with a luxury, stylish, and non-institutional design. Plus, they meet and exceed all the current medical certification standards. For over three decades, we've been revolutionizing the homecare product industry, covering everything from engineering and production to marketing and sales. Our team is united by a common passion: helping people lead better lives through innovative home healthcare products sourced from around the globe.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

Suele tardar más de 1 mes en responder

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

A great experience

Great quality and comfort from the bed and friendly ,efficient service. Andrew was so helpful.

29 de julio de 2024
Opinión espontánea
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Respuesta de SonderCare

Thanks for the review, we are happy to hear you had a positive experience. If you need anything in the future please reach out, we are happy to help!

Valorada con 5 estrellas sobre 5

Order process

The order process was efficient and friendly.

20 de junio de 2024
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Respuesta de SonderCare

Thanks for the review. We are happy to hear about your positive experience. If you need anything in the future please reach out, we are happy to help.

Valorada con 5 estrellas sobre 5

As someone with chronic pain

As someone with chronic pain, I can give a serious review on the comfort and support provided by SonderCare's hospital beds. They've made a big difference in my daily life.

21 de marzo de 2024
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Respuesta de SonderCare

Thanks for your review! Helping customers like you find relief from chronic pain is exactly why we're passionate about what we do. If you need anything in the future please reach out, we are happy to help.

Valorada con 5 estrellas sobre 5

I've had my SonderCare bed for a few…

I've had my SonderCare bed for a few months now, and it's still in pristine condition. The quality and craftsmanship are what we paid for.

12 de abril de 2024
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Respuesta de SonderCare

Thanks for the review! Ensuring durable and high-quality products is our priority, and we're thrilled that your experience reflects that. Thank you for choosing SonderCare, and we're here if you need anything in the future!

Valorada con 5 estrellas sobre 5

The delivery and setup of our…

The delivery and setup of our SonderCare bed was very professional. We had to change the date and everyone was very nice to us.

12 de abril de 2024
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Respuesta de SonderCare

Thanks for the review! We're happy to hear about your positive experience with the delivery and setup of your SonderCare bed! Our team strives to provide professional service and flexibility to accommodate our customers' needs.

Valorada con 5 estrellas sobre 5

I was worried about the cost of a…

I was worried about the cost of a hospital bed, but SonderCare's prices are so reasonable for the quality in the end. We previously had a medicare supplied bed...

12 de abril de 2024
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Respuesta de SonderCare

Thanks for the review! We are happy to hear you are enjoying your SonderCare bed. If you need anything in the future, please reach out, we are happy to help!

Valorada con 5 estrellas sobre 5

SonderCare's commitment to their…

SonderCare's commitment to their customers is evident in every interaction. They truly go the extra mile to ensure that their beds are meeting the unique needs of each individual.

21 de marzo de 2024
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Respuesta de SonderCare

Thank you for the review! Customer satisfaction is our priority, and we're dedicated to meeting unique needs. If you need anything in the future, please reach out, we are happy to help!

Valorada con 5 estrellas sobre 5

I never knew how much I appreciate a…

I never knew how much I appreciate a hospital bed until experience comfort and convenience of SonderCare. They've made a challenging situation manageable for me.

12 de abril de 2024
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Respuesta de SonderCare

We're so glad to hear that our hospital bed has made a positive impact during what we understand can be a challenging time. If there's anything else we can do to assist you further, please don't hesitate to reach out, we are happy to help!

Valorada con 5 estrellas sobre 5

The adjustable features of SonderCare's…

The adjustable features of SonderCare's beds have been a game-changer for my hubby. He's able to find the perfect position for his needs, and it's made such a difference in his comfort level.

12 de abril de 2024
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Respuesta de SonderCare

We're happy to hear that the adjustable features of our bed has made such a positive difference for your husband! Providing comfort and customization is what we strive for, and we're thrilled that our bed has been able to meet his needs effectively. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure continued comfort and satisfaction.

Valorada con 5 estrellas sobre 5

I'm so impressed with the quality and…

I'm so impressed with the quality and durability of SonderCare's hospital beds. They've really taken the time to talk to me and have been a reliable companion throughout my father's recovery.

12 de abril de 2024
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Respuesta de SonderCare

Thanks for the review! We are happy to hear about your positive experience with our bed. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here for you every step of the way.

Valorada con 5 estrellas sobre 5

I can't thank them enough for the…

I can't thank them enough for the difference they've made in my mom's life.

12 de abril de 2024
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Respuesta de SonderCare

Thanks for the review! We're so grateful to hear that we've made a positive impact on your mom's life! It's our mission to provide solutions that enhance comfort and well-being. If there's anything more we can do, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

Thanks, Zoey!

Since working with Zoey, I found it easy to communicate the needs of my customers to her. She’s prompt and accessible when needed. I’m glad she’s now a part of the team I work with at Sondercare. Thanks Zoey!

21 de mayo de 2024
Opinión espontánea
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Respuesta de SonderCare

Thanks for your review! We are thrilled to hear about your positive experience, and we are glad Zoey has been able to meet your need effectively. We look forward to continuing to provide excellent service to you and your customers. We are happy to help!

Valorada con 5 estrellas sobre 5

Great service

Timely, Professional, Educational.

17 de mayo de 2024
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Respuesta de SonderCare

Thanks for the review! If there is anything we can do in the future please reach out, we are happy to help!

Valorada con 5 estrellas sobre 5

When researching the internet for a…

When researching the internet for a hospital bed for my husband, February 2024, I came across Sondercare. It was truly an amazing find because I knew my husband would be depressed to find the typical hospital bed in our living room when he arrived home from the hospital. The bed has all the functions of a hospital bed PLUS. This at a touch of a button. The pleasant and comfortable look is truly a bonus.

I called to inquire about the bed. This was my first contact with Seyar. His professionalism, kind and compassionate manner confirmed I was making the right decision for my husband and my home.

The installation went very smoothly even though I have stairs leading into the house. Seyar and his colleague were also very willing to accommodate rearranging a few pieces of furniture to place the bed in the best spot.

The mattress is extremely comfortable and when required the safety railings are easy to use. This can be extremely helpful should you have back issues. An additional bonus was that my husband did not get a pressure sore as he did in the hospital.

When it was time to remove the bed, once again Seyar made all the arrangements and everything was seamless. Seyar and his colleague arranged our furniture back to the original location

I sincerely recommend the Sondercare bed with their professional, knowledgeable and caring representation.

2 de febrero de 2024
Opinión espontánea
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Respuesta de SonderCare

Thank you for the wonderful review! We're happy that our bed exceeded your expectations and provided comfort and functionality for your husband. We truly appreciate your recommendation and are here for any future needs you may have.

Valorada con 5 estrellas sobre 5

Chad was fantastic

Chad was fantastic. We had to move the bed from one room to another at the facility and then from the facility to our home. He was also the one that delivered and set up the first time. He was always cheerful and had a great attitude. The bed itself is fantastic.

18 de abril de 2024
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Respuesta de SonderCare

Thanks for the review! We are happy to hear about your positive experience. It's wonderful to know that you're happy with the bed itself as well. If you ever need further assistance or have any questions, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

yes it was

It was delivered on time, and they helped the ladies who care for my brother how to use the bed. They said the delivery men were very nice and respectful and answered all their questions. I would recommend SonderCare if you need a quality bed for your loved one.

3 de mayo de 2024
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Respuesta de SonderCare

Thank you for your review! We're glad our team could assist with the bed delivery and provide helpful guidance to the caregivers. We appreciate your recommendation. If there is anything we can do in the future, please reach out. We are happy to help.

Valorada con 5 estrellas sobre 5

Quality and service as promised!

Delivery was on time. Both installers,Bryan and Carl, were courteous ,efficient and knowledgeable about bed and the controls. Totally happy with the job they did.
Haven’t used the bed yet but can already tell that is exactly what we wanted. Engineering and style are both in abundance in this product. Could not be more satisfied.
Bill Walker

17 de abril de 2024
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Respuesta de SonderCare

Thanks for the review, Bill. We are happy to hear you were provided exceptional service during the installation and delivery process. Please let us know if you need anything in the future, we are happy to help!

Valorada con 5 estrellas sobre 5

My brother and sister were worried that…

My brother and sister were worried that a hospital bed in our moms house would upset them but they taken it well. They love that it is higher quality than insurance beds and helps us out taking care of her.

12 de abril de 2024
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Respuesta de SonderCare

We appreciate your feedback! It is great to hear about your positive experience with our bed! If you need anything in the future please reach out, we are happy to help!

Valorada con 5 estrellas sobre 5

My names Josey and I purchased a…

My names Josey and I purchased a SonderCare bed for my ad in March of this year. They truly care about their customers and go above and beyond to ensure their comfort and satisfaction.

12 de abril de 2024
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Respuesta de SonderCare

Thank for the review! We are happy to hear about your positive experience, Josey. We are committed to exceeding customer expectations to ensure comfort and satisfaction.

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