Erg tevreden over mijn bestelling bij Soos Atelier. De glazen werden snel geleverd en de kwaliteit is precies zoals op de website werd beloofd. Alles was netjes verpakt en ziet er prachtig uit. Hier g... Ver más
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Consulta las opiniones de los clientes
I bought several items , the coffee cup set and square glassware are amazing, but sorbet cups wasn’t as I expected ( they look nice , but too sharp edges and very thin metal) , also they had some qua... Ver más
Besteld, dag erna werd het verzonden, althans dat leek zo in de mail. Tracking is al een week niet te volgen, pakket is nog steeds niet aan DHL overhandigd. Uiteraard gemaild en ze moeten het intern... Ver más
Ich bin per Zufall via Instagram auf die SOOS Atelier Website gestossen. Bestellt haben wir die Teller und die Schüsseln und innerhalb einer Woche ist alles perfekt angekommen - in die Schweiz. Die Qu... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Soos Atelier, where we celebrate the art of socializing. Founded in the heart of Amsterdam, our vision is to create a world where our tableware fosters a sense of togetherness. We believe in the magic of shared meals, where people gather and strangers become friends. Where the table becomes a timeless stage for life's most precious stories. If you have any inquiries or require further assistance, feel free to reach out to us at hello@soosatelier.com. We are here to provide you with an exceptional shopping experience.
Información de contacto
3,8
Muy bueno
175 opiniones
Ha contestado el 65% de las opiniones negativas
Suele responder en menos de 2 semanas
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❌ DO NOT BUY
❌ DO NOT BUY
Order was never delivered and the refund has been stalled. No resolution, and no clear timeline.
According to publicly available trade data, the company operates from China with sourcing from India, which is not clearly disclosed on the website, despite the brand presenting itself with an Amsterdam based image.
The experience was extremely disappointing. Strongly advise staying away from this brand.
1 de diciembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Very slow return process looks like cheap imports
Het zijn Temu of Shein producten die aan 10 keer de prijs worden verkocht. Toen ik dit doorhad liet ik mijn pakket automatisch terugkeren (zonder het op te halen). Ik wacht al 2 maanden op mijn refund maar volgens hun “klantendienst” hebben ze mijn pakket nog steeds niet ontvangen in het depot.. zonder me iets van tracking info te bezorgen. Al 2 maanden zijn er geen updates meer in de tracking.
29 de enero de 2026
Opinión espontánea
Respuesta de SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Koop hier niet!!!
Koop hier niet!!!
Bestelling ruim op tijd geannuleerd, en bevestigd door de winkel zelf. Maar geen geld terug.
Als ik de andere reviews had gelezen over dat dit ook nog eens dropshipping is en je gewoon in de maling wordt genomen met goedkoop spul, had ik nooit een bestelling geplaatst.
Ik heb vooralsnog mijn geld niet terug en de klantenservice lijkt wel een geautomatiseerde AI want er wordt totaal niet gekeken naar wat je zegt.
Je wordt gewoon opgelicht!
28 de enero de 2026
Opinión espontánea
Respuesta de SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Scam! Great marketing but poor quality
It is only about great design and marketing on IG. The quality of the items is poor, shipment slow and not sustainable (they have sent the same order in two different moments on two different planes), and customer service even worse … slow responses and now that I have requested to return the items and to have a full refund, they have disappeared.
The trays were scratched all along the borders and the coupes bended (I mean for stainless still to bend… I let you imagine the quality).
23 de enero de 2026
Opinión espontánea
Respuesta de SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
DO NOT BUY SOOS ATELIER
DO NOT BUY SOOS ATELIER.
I purchased 24 October. Slow delivery.
Terrible quality. Sharp edges on the cutlery. Bowls and plates mark from food and water. I’ve had a terrible customer service experience going around in circles with several different people for over a month now, with all of them asking me to send photos despite me having sent them photos three times. Each new customer service person starts with no past history/emails/photos.
At this point I’m starting to think I’ll never get the refund I’m entitled to.
Great marketing for a cheaply manufactured product.
Pretty much feels like a scam now.
21 de diciembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Don’t Shop Here
Ordered 4 items (2 Shiloh Plates, 2 Pasta Bowls) in their BOGO promo—confirmation showed all 4. Received only 3 despite full payment.
Support claims “warehouse weight checks out,” denying it. Lightweight items make weight unreliable; it’s their controlled data anyway.
97K IG followers, “as seen in British Vogue, Cosmopolitan”—yet they gaslight customers.
Don’t shop here. Completely lost trust. Keep records, escalate if needed.
18 de enero de 2026
Opinión espontánea
Respuesta de SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Please don’t order from them
Please don’t order from them. The quality of the products is horrible. Everything feels cheap. Full of small dents and scratches. They refuse to process a refund while still within a week of arrival. Way too expensive for cheap “metal”.
16 de enero de 2026
Opinión espontánea
Respuesta de SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
Incomplete order
I ordered a few items from SOOS Atelier. Unfortunately, they arrived very late and incomplete. When I complained about the missing items in the delivery, the company told me that they would check the order internally again. Unfortunately, I had to follow up again to find out what the current status was. I had the feeling that they were avoiding the situation and simply not communicating any further. After inquiring again, I was told that the delivery should have been complete. However, since the product I complained about was not in the package and the company apparently made no effort to remedy this deficiency on their part, the company leaves a very bad impression. I would not order from them again, as I have never experienced anything like this before. Ultimately, it is “only” about chopsticks worth €10. However, the way the issue was handled and the resolution of the problem is more significant. Stay away!
10 de enero de 2026
Opinión espontánea
Respuesta de SOOS Atelier
Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment regarding your order.
We take feedback like this seriously, and we would like to look into the situation again to ensure everything was handled correctly on our end. Our team will review your order details and previous correspondence shortly. Please send us an email at hello@soosatelier.com
Once the review is complete, we will get back to you with an update as soon as possible.
Thank you for your patience, and we appreciate the opportunity to look into this further.
Kind regards,
SOOS Atelier Customer Support
replacement shipment
Excellent customer service! Fast and on point!
In December, I purchased several items from the online shop. Unfortunately some of the spoons appeared unevenly manufactured and showed signs of oxidation. The customer service replied super quick and there was no problem with understanding, assistance and a replacement shipment. Thank you!
9 de enero de 2026
Opinión espontánea
Respuesta de SOOS Atelier
Thank you so much for your kind words and for taking the time to share your experience 🌟
We’re glad our customer service team could assist you quickly and resolve the issue with the replacement. Your feedback truly means a lot to us and helps us continue improving both our products and service.
Thank you again for your support — we hope you enjoy your items!
disappointing
I placed an order with the retailer in November 2025 and never received it.
I have been waiting for a refund for weeks and customer service keeps putting me off. They are unable to give me a refund date. It is now January and I still have not received my refund. I am very disappointed and will not be placing any more orders with this retailer.
15 de diciembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Hi there,
We’re really sorry to hear about your experience and understand how frustrating this situation must be. This is certainly not the level of service we aim to provide.
We’d like to look into your order and refund status as a priority and work toward a resolution as quickly as possible. Please reach out to us directly at hello@soosatelier.com with your order number so we can review this and provide you with a clear update.
Thank you for bringing this to our attention, and we appreciate your patience while we work to make this right.
Kind regards,
Soos Atelier
I did something wrong with my order so…
I did something wrong with my order so I only got 1 plate instead of 2 (1+1 action) so I sended them an email and they sended the second plate for free. Very happy about the costumers service!
1 de enero de 2026
Opinión espontánea
Respuesta de SOOS Atelier
Thank you so much for sharing your experience! We’re really glad to hear that our customer service team was able to quickly resolve the issue and send the second plate at no additional cost.
It’s great to know you’re happy with how everything was handled. We truly appreciate your feedback and your support!
I found EVERY product in Temu!!
I found EVERY product in Temu!!! For example type Stainless Steal “Luxury 304 Stainless Steel Coffee & Tea Cup Set - Heat-Resistant, Drop-Resistant with Spoon, Elegant Modern Design & Sturdy Base - Durable 304 Stainless Steel Construction for Home, Office, Cafe, Restaurant Use - Ideal Gift for Coffee & Tea Lovers - Minimalist Aesthetic, Scratch-Resistant, Easy to Clean, Versatile for Hot Beverages, Stylish Tabletop Presentation, Home Barista Essentials, Cafe Drinkware, Contemporary Drinkware, Highquality Mug, Beverage Container, Hot Drink Lovers” and the coffee set will pop right up.
21 de diciembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Hi there,
Thank you for sharing your feedback. We understand your concern and appreciate you taking the time to raise it.
We work with a network of global suppliers and manufacturers, and it’s common for similar or identical products to appear across multiple online marketplaces. While product designs may look alike, we stand behind the quality checks, customer support, and post-purchase service we provide to our customers.
If you have any specific concerns about a product you purchased from us, we’d be happy to review them. Please feel free to contact our support team at hello@soosatelier.com and we’ll assist you further.
Kind regards,
Soos Atelier
Bestelling niet verzonden
Bestelling geplaatst op 10 december, er wordt aangegeven verzonden sinds 11 december. Transport bedrijf heeft het pakket nog steeds niet ontvangen en customer service geeft totaal geen duidelijkheid. Lijkt op dropshipping en afwachting van het product
19 de diciembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Hi there,
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused.
We understand how concerning it is to see a shipment marked as sent while the carrier hasn’t yet received the package. In some cases, tracking updates may take time to reflect once the parcel is handed over or is in transit between facilities. That said, we agree that the lack of clear updates is not acceptable.
Our team would like to review your order and provide you with a concrete update on the shipment status or next steps. Please contact us directly at hello@soosatelier.com with your order number so we can assist you properly and resolve this as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Soos Atelier
Blev pludselig i tvivl om den pakke jeg…
Blev pludselig i tvivl om den pakke jeg havde bestilt, nåede frem til juleaften🎄
Jeg skrev til kundeservice for at høre om de viste hvor pakken befandt sig.
Jeg har aldrig fået så hurtig svar tilbage!!!!!!!
De sendt mig også et link, så jeg selv kunne følge pakken🎁
Så kun super gode anbefalinger her fra❤️
18 de diciembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Thank you so much for your kind words! We’re thrilled to hear that your package arrived on time for Christmas 🎄 and that our team could provide a quick response and helpful tracking link.
Your recommendation means a lot to us ❤️. We hope you enjoy your order and look forward to serving you again!
⭐️⭐️⭐️⭐️⭐️
I am very satisfied with the customer service. They replied immediately, even late in the evening, and took care of the issue right away. The communication was fast, professional, and very helpful. I truly appreciate such a high level of support and would definitely recommend this company.
17 de diciembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Thank you so much for your wonderful feedback! We’re delighted to hear that our team could assist you promptly and provide the support you needed, even outside regular hours.
Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to serving you again in the future!
Poor quality and v difficult return
I ordered 4 Shiloh pasta bowls, and when they arrived the items were pathetically low quality, so I wanted to send them back
I wish I had read trust pilot before ordering as other people have made similar observations about the poor quality of the actual products.
The return process is a real hassle, you have to upload photos and then pay the return shipping and they take the money but don’t even give you the return shipping label… so you have to chase and chase to get the label to be able to actually send the items back
Once they receive the items they don’t process the refund and again you have to chase and they continue making delaying excuses…
I then initiated a chargeback dispute through American Express as they were not processing the refund.
They eventually processed only a partial refund and so I've pointed them to the legislation that requires they also refund the outward shipping (I have paid for the return shipping) and now again i am waiting....
Avoid ordering from here: low quality and returning is a real pain.
------------
Update 09/01/26 I have sent yet another email to SOOS atelier as requested in their response to this review
Update 21/01/26 No response
27 de noviembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Hi Mark,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the quality concerns with the Shiloh pasta bowls and the frustration you encountered throughout the return and refund process. This is certainly not the experience we want our customers to have.
We understand how disappointing it is to receive an item that doesn’t meet expectations, and we also recognize that the return process and delays you described caused unnecessary inconvenience. While our returns procedure requires verification steps, it’s clear that the communication and follow-through in your case fell short, and we sincerely apologize for that.
Regarding the refund, we take our legal obligations seriously and want to ensure this is resolved correctly and in full. Our team would like to review your case again to make sure the remaining refund, including applicable shipping costs, is completed without further delay.
Please reach out to us directly at hello@soosatelier.com with your order number so we can escalate this and bring it to a proper resolution.
Thank you for your feedback—it helps us identify where we need to improve.
Kind regards,
Soos Atelier
Amazing
This is my second order. The products are very stylish and the stainless steel is of good quality. It makes a difference to your interior.
The customer service is also excellent, responsive, and professional.
I recommend them without hesitation. Thank you to the SOOS atelier team.
12 de diciembre de 2025
Opinión espontánea
Respuesta de SOOS Atelier
Thank you so much for your continued support and for sharing your experience! We’re thrilled to hear that you’re enjoying the quality and style of our products, and that our customer service met your expectations.
Your recommendation means a lot to us, and we’re grateful for your kind words. We look forward to serving you again soon!
Je wordt opgelicht met SHEIN/TEMU…
Je wordt opgelicht met SHEIN/TEMU producten. Ik heb glazen besteld voor €40,- per stuk, ik heb dezelfde via SHEIN besteld voor €4,- en ze zijn IDENTIEK. De verzending van SHEIN was tevens nog sneller dan bij dit neppe atelier!! Ik voel me enorm opgelicht.
11 de diciembre de 2025
Opinión espontánea
Fast Customer Service
10 de diciembre de 2025
Opinión espontánea
There was a problem with the parcel…
There was a problem with the parcel delivery, but the customer service of SOOS replied to me immediately and was incredibly helpful! Top notch service!!! Problem got solved!
25 de noviembre de 2025
Opinión espontánea
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