Southall Funeral Service Opiniones 

211
•
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From the moment we walked in Southall Funeral Service we just knew our Mum would be in good hands. Ben explained everything in detail and with such compassion. Our faith is Sikh and Southall F... Ver más

Valorada con 5 estrellas sobre 5

We cremated my father today and I cannot speak highly enough of the team at Southall Funeral Services. From our first meeting with Ben, we were given reassurance, respect and a sense that we were... Ver más

Valorada con 5 estrellas sobre 5

Having met with other a few other funeral directors, Southall Funeral Services were vastly more professional, organised and helpful than the others. At a very difficult time after my father has pa... Ver más

Valorada con 5 estrellas sobre 5

Michael and team have been absolutely amazing. The level of care and detail that has been offered by them is invaluable. Being a British Sikh family, our loved one has been treated with the highest re... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Director de servicios funerarios
  2. también en la categoría
  3. Funeraria
  4. Servicio de cremación

Escrito por la empresa

Southall Funeral Service was founded in 1982 and has been run by the Tiney family ever since. The company is directly run by Jennifer, Michael and Ben, the first, second and third generations of the family. Southall Funeral Service are members of The National Association of Funeral Directors (NAFD) as well as members of The Society of Allied and Independent Funeral Directors (SAIF) as well as being a Recommended Funeral Director from The Good Funeral Guide. We are proud to be associated with Golden Charter Pre-paid Funeral Plans, who are the largest independent provider of Pre Paid Funeral Plans.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

211 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(211)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

With so much lost and not much found

With so much lost and not much found, you wonder in a dark and lonely alley not knowing what to do and which way to turn, then you come across the professionalism of this family Business, to say they not only comfort guide and shine a light of hope would be an understatement - We all wish that day never comes, but should you find yourself there, pick the phone up and talk to the likes of PETER and all of a sudden all the weight is lifted off your shoulders, and thereafter you dont have to speak them again, till and when its all "ashes to ashes and dust to dust" - May this company bring you and your loved ones the same love and comfort that they have done for my family and friends

9 de abril de 2024
Opinión espontánea
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Respuesta de Southall Funeral Service

Thank you for your lovey words and 5 star rating, the whole team appreciate it.

Valorada con 5 estrellas sobre 5

I am Razia shouk .ithank so much taking care my sons funeral services while we were under so much stress .u were very compationate and comforting to the family .i thank u all from the bottom of my hea


My name sakina pereira i want to say thank you .for service my family recieved for my nephew funeral service .it was amazing .very content .again i give 5 stars for u r service .i have no words to how wounderfull the service was .God bless u all .

12 de abril de 2024
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Respuesta de Southall Funeral Service

Thank you for taking the time to leave a review and 5 star rating, it’s greatly appreciated by the whole team.

Valorada con 5 estrellas sobre 5

Peter was very professional

Peter was very professional. Easy to communicate with. Sensitive to customer needs.
Arranged for a appropriate funeral for my family needs. Dealt with a asian/hindu funeral perfectly.

19 de marzo de 2024
Valorada con 5 estrellas sobre 5

Amazing service. Amazing team

The team at Southall Funeral service, were amazing from start of the funeral service enquiry amd until the funeral.day
Very response,understanding, helpful and so much more.
As a family we are very grateful to the team for giving my dear mum a wonderful send off.

14 de febrero de 2024
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Respuesta de Southall Funeral Service

Thank you for taking the time to leave a review,they are very much appreciated by the whole team.

Valorada con 5 estrellas sobre 5

Very good service

Very good service

24 de febrero de 2024
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Respuesta de Southall Funeral Service

Thank you for taking the time to leave a review and 5 star rating, its greatly appreciated by everyone here.

Valorada con 5 estrellas sobre 5

The best, family run business out there

An incredible team who are so lovely to work with and made our lives a lot easier during such a difficult time.

24 de febrero de 2024
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Respuesta de Southall Funeral Service

Thank you for your very kind words and 5 star rating, they are much appreciated by the whole team.

Valorada con 5 estrellas sobre 5

Southall funeral services are…

Southall funeral services are sympathetic too the loss one family member and endeavour to fulfill all your needs 🙏 thank you so much making this journey as a peaceable experience at such a tender time.

16 de febrero de 2024
Valorada con 5 estrellas sobre 5

Always Incredible Service From SFS

Fantastic service from Ben and SFS team. They are exceptional at what they do. Have dealt with them on a few occasions (unfortunately).. But They do everything to make what is a very difficult time as easy and smooth as possible. Professional, polite and friendly. Highly recommended.

6 de enero de 2024
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Respuesta de Southall Funeral Service

Thank you for taking the time to leave a review and 5 star rating, it means a great deal to the whole team.

Valorada con 5 estrellas sobre 5

Has always provided excellent service…

Has always provided excellent service during our difficult time. So understanding and considerate took care of our arrangements efficiently.

16 de febrero de 2024
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Respuesta de Southall Funeral Service

Thank you for taking the time to leave your review and 5 star rating, it’s very much appreciated by the whole team.

Valorada con 5 estrellas sobre 5

The entire team at Southall Funeral…

The entire team (especially Ben, Michael and Victoria) at Southall Funeral Service was exceptional. Their compassion, care, and meticulous attention to detail during this difficult time of my wife's passing were invaluable. We are incredibly grateful for their support, and they truly are an inspiration. We are deeply grateful from the bottom of my heart, as is the rest of the family.

Best Wishes

27 de enero de 2024
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Respuesta de Southall Funeral Service

Thank you for taking the time to leave your review and 5 star rating, the whole team appreciate them.

Valorada con 3 estrellas sobre 5

Mixed experience and need to do better

Whenever you need a funeral director's service its always going to be a difficult time, with so many emotions, no time to mourn and beginning with all the formalities that follow.

The service was good, but over the next few weeks I felt let down when I needed them to be alert and astute to our needs, and as selfish as this sounds, I didn't see this in their service throughout.

1. After taking the body from the home, they said they will call the next day to discuss the next steps - I didn't get a call and had to ring myself the day after
2. During the body washing/dressing I had to request for items that should have been present at the time to be put out
3. The video recording was not available till a week after the funeral
4. On the day of the funeral, the funeral herse drove off and did not wait for the immediate family behind. I had to request for them to slow down several times and wait for us.
5. After the funeral had ended, there was no farewell from the pallbearers, they just dropped off the family and went without speaking to the main members of the family.

Things they did do well:

1. Calling before leaving the funeral director office to bring the body home on the day of the funeral
2. Arranging for collection of the ashes
3. Creating the funeral programme details
4. Remembering some specific instructions on the day of the funeral.
5. Collecting the body and helping to take the body to the vehicle.

I know this may sound a little hypercritical, but they are dealing with very emotional families at these times and need to do better.

26 de abril de 2023
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Respuesta de Southall Funeral Service

Hello Mr Matharu,
Thank you for taking the time to leave your review. I am very sorry for the points you have raised regarding our level of service, I will personally look in to this for you and change things accordingly. It would seem we did not live up to our usual high standards and can only apologise for this.

Valorada con 5 estrellas sobre 5

The service provided was excellent

The service provided was excellent, I wasn't sure how and where to start the process. The team went through everything really well, even when I would forget something I was told, I didn't feel embarrassed to ask again. No matter what I wanted,they did everything exactly as I requested.

16 de febrero de 2024
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Respuesta de Southall Funeral Service

Thank you for taking the time to leave your review with a 5 star rating, they mean a great deal to the whole team.

Valorada con 5 estrellas sobre 5

A wonderful compassionate company

A wonderful compassionate company, helped on every step along the way. Everything went as smoothly as one would hope for.

20 de febrero de 2024
Opinión espontánea
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Respuesta de Southall Funeral Service

Thank you for taking the time to leave your review with a 5 star rating, it’s very much appreciated by the whole team.

Valorada con 5 estrellas sobre 5

Southall Funeral Service provided…

Southall Funeral Service provided exceptional support during a challenging time. Their professionalism and efficiency in arranging for my father's body to be sent to India from London were greatly compassionate appreciated. I'm grateful for their assistance throughout the Process.

7 de febrero de 2024
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Respuesta de Southall Funeral Service

Thank you very much for taking the time to leave a review with a 5 star rating, it’s very much appreciated by the team.

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