Speedo 

Speedo Online Shop ist wirklich eine Katastrophe! Zuerst musste ich Zollgebühren nachzahlen, weil dies nicht korrekt abgefertigt werden konnte. Es hiess ich bekomme das Geld zurück, habe es nie gesehen. Dann wollte ich etwas zurücksenden, auch da, nie eine Bestätigung für Eingang der Ware erhalten, Geld auch keines zurück.
Wirklich schade, die Produkte sind toll von Speedo, aber der Online-Shop unter aller Würde.

Quick to take your money but not to return it. I emailed them to find out when I would get a refund as I need to pay off credit card and this was reply.

‘Thank you, once processed back we will email you again to advise and the refunds are requested.

If after 14 days you have still not received your confirmation, please upload your proof of postage or tracking details as an attachment, and we will be happy to investigate this for you.’

They received the package 5 days previously which I checked through their email tracking system through Royal Mail. I sent them a photo copy of this and they sent me.

‘Please refer to the previous message for an update on this query.’

Now having to wait till they process this, with no time frame and can not query it again for 14 days.

Zwei bestellte Badeanzüge an die Speedo Adresse in DE retourniert, ist 6 Wochen her, kein Geld zurück erhalten. Schaden: EUR 94,--, besser bei Speedo nicht bestellen, wenn Sie aus Österreich bestellen. Man müsste für die Rücksendung nach GB Zollformalitäten erledigen, nein danke, nie wieder! Mies organisierter Laden!

Placed the order on speedo website mid Feb, took me 4 calls & a replacement order to finally receive it. Size mismatch so I returned same day 3/15, got delivery confirmation that warehouse received it on 3/17. Then took me 3 calls + 1 live chat, still waiting for refund. Today is my 4th call to speedo, told me to wait for another 5 working days. If speedo is not a listed company, I would feel scammed.

Terrible customer service, ordered the wrong size as of course their sizes are not standard. Sent back weeks ago - still no money back !!!

Same opinion as the other buyers! Awful customer service ! I bought a swimming suit on the "French Speedo website" and it is nowhere written that the sizes were not the french ones but sizes from Speedo. Due to that, I receive a swimming suit, which does not fit and now I need to return it by my own (i.e with huge freight costs to UK) due to their fault. They completely disregard my complaint and they did not admit that their website is completely misleading.
Never again, i will buy on this website, never agin i will buy any product from Speedo!

Speedo sitzt in Großbritannien und versendet von dort. Darauf wird auf der Webseite nicht hingewiesen. Dementsprechend dauert die Lieferung lang und man hat bei einer Rücksendung teuren Auslandsversand.

I contacted 'Customer Service' by letter in Gadbrook Park, Northwich regarding a spare headband. Their reply was dismissive, poorly written and totally unhelpful. There was no corporate header on the paper and no contact name, as if somebody had typed it in thirty seconds on a recycled piece of paper in their bedroom. Looking at the other single star reviews, seems like Customer Care is an area that Speedo are not at all interested in. I will follow this up with letters to their Nottingham HQ and also to their USA base.

I bought a swimsuit (September 2022) which came away at the crotch seam after c 5 wears. I took a photo and sent to customer service (October 2022) re faulty item. I have never received a reply. Very disappointing for what I thought was a top brand. Poor quality and no customer service.

Very poor customer service. I had to return a package that got lost. The courier even admit they lost it and Speedo simply says 'It is your responsibility as a customer that your return reaches us. Even though I followed all of there instructions clearly they are not willing to come to a solution and they rather see me going.

Sorry but another poor experience with these guys and girls, paid for 48 hr tracked service and not received after 10 days, live chat take ages to respond and as helpful as a chocolate firegaurd, simply unacceptable in this day and age

Awful customer service. Complained that original postage cost was not refunded as part of my return. Apparently not under their t&cs! Doesn’t seem to matter that this is a legal requirement. Getting no where with customer services. Decided to complain using email address but mailbox is full! Oh dear. I’ve now resorted to pen and paper fingers crossed 🤞

Eine absolute Frechheit dieses Gespräch! Der Service Mitarrbeiter namens Sergej hat mich mit falschem Namen angesprochen und wollten von mir sensible Informationen, die gar nicht von Belang ist. Ich wollte lediglich wissen, ob die Futura Biofuse Flexiseal eine Anti Beschlag Beschichtung hat. Daraufhin wurde mir nur mitgeteilt, dass man ein Zwischenhändlerr sei und ich auf die offizielle Seite des Herstellers gehen soll. Ich BIN aber schon auf er offiziellen Speedo Seite! Auf Nachfrage wurde mir eben diese URL mitgeteilt. Nämlich speedo.com Über diesen Linkk hatte ich den Chat ja auch aufgerufen. Also verrarschen kkann ich mich selber. So eine dummdreiste Behauptung Ihrers Service Mitrarbeiters grenzt einfach an Arbeitsverweigerung und wirft ein sehr schlechtes Licht auf Speedo. Ich werde in meiner Bewertung berrücksichtigen und mich lieber bei einem anderren Herrsteller umschauen! Selten so für dumm verkauft worden...

Absolutely rubbish experience.
I clicked "cancel order" button and sent email to Speedo immediately after I wrongly purchased an item online but the warehouse still dispatch that product 2 days later. I need to bare the return delivery cost because of this silly arrangement, if so, why they put the "cancel order" button there?

I am about to return my third Speedo swimming costume in under 18 months to Bravissimo tomorrow. The fabric disintegrates after a couple of months! It’s unbelievable! I can’t believe that I’m the only person experiencing this! I have always bought Speedo in the past and am a regular swimmer. I actually have one that I’ve had for years. The only problem with it is that the colour has faded! This new material is appalling. I intended to never buy another one after returning the second one but although Bravissimo ordered me a Zogg costume it didn’t really fit in the bust and I needed one for my holiday hence the third one! I shall never buy a Speedo ever again!

I ordered one item on Wednesday for Next Day delivery. It is now Friday evening and no sign of the parcel I paid extra for. It is too late now as I needed it for a holiday. I contacted them by live email, told to wait until the end of today!!!!! Promises they could not keep but let’s take your money and let you down. Rubbish and I will never use them again.

Poor product broke on holiday, upon my return to the UK Speedo’s customers services were so unhelpful, they obviously didn’t want to replace the faulty item.

Wrong item sent. Other item cancelled but i wasnt informed. No stock and noone knows when it will come back into stock. Fed up waiting to i returned the shorts for a refund....4 weeks later...numerous messages...and im still waiting. They wanted a foto of the mailing receipt. Now they think im returning 2 items, not one??? Noone seems to know what they are doing! My holiday is over....4 weeks later i am still waiting for a refund! So frustrating. This is why i hate shopping online! They need to go get training from Amazon!

Ordered before cut off for next day delivery, did not deliver next day and poor customer service after contacting them regarding the issue.

Ordered two items with UK next day delivery. It's been 7 days and I still don't have my items. I have contacted the customer service several times and they are not only not helpful, but they also don't care. I don't know if I will ever get my items or a refund. I am extremely disappointed, should've ordered somewhere else.

Update: Now it's been 10 working days and I still haven't received my order. I contact customer service every day and they tell me the same thing and/or leave me hanging. I spoke to Matt and Aminnah who were extremely unhelpful and said that unfortunately, I would have to wait for the order to be delivered to request a refund.

Speedo is withholding my money unfairly because I will never receive my purchased items.