Speedo 

I ordered a swimsuit on a Tuesday evening with the promise "order before 11pm for next day delivery". It's been pretty disappointing for an express order if I'm honest. I paid extra (nearly 6 pounds) for the next day delivery, just to be *absolutely sure* I'd get it before my daughter's swim lessons on the following Saturday morning. And I thought that was being pretty pessimistic on my part, I fully expected it would be here by Thursday or Friday at the very latest. Told you I'm a pessimist!

It's now Friday night, and still no swimsuit, and no prospect of it being here on time now. Speedo's tracking says it was dispatched on Tuesday night, so fair enough. But wait, Royal Mail's 24 Next Day tracking says they're still only "expecting" the package. So what does that mean exactly, do Speedo mail it to Royal Mail, then Royal Mail send it to me? That's very unlikely for a next day service, you'd think it gets mailed out direct from the distribution centre, so there should be no lag between seller and carrier.

I contacted The Hut Group through the chat feature just now and was promised a refund of the delivery fee since it hadn't arrived next day. (Hence 2 stars instead of 1). The refund isn't done yet, I'll see what happens, and I'll update the review if necessary, but I don't think I'd trust Speedo's "next day" promise again.

No longer needed the items and requested to return them. Sent them back and got an email from Speedo saying they’re received all the items; however, still no refund has been given.

I flagged this up via the online customer service and they claimed they have not received the items in their warehouse. I was then asked to provide evidence of a tracking number. I provided them the Hermes tracking number I was given by my local Hermes drop off location and now they’ve come back saying this isn’t enough proof! Absolute rubbish!

Don’t bother shopping with them, they’ll just con you and keep your money.

I placed an order for a birthday present paying for next day delivery to ensure it arrived on time. I received an order confirmation by email with my order number. Nothing arrived the following day and I received no emailed delivery confirmation by email as promised or any other further communication from Speedo.

I rang Speedo two days after I placed my order to find out if there had been a problem. I was told by member of staff that the order had been cancelled by another team and that he couldn't say why and that I had been automatically refunded and that my money would be returned within 3-5 days.

I asked for feedback to be passed on by the member of staff I spoke to as this is not how an online retailer should operate.

Whilst an online purchase in the scheme of things is a trivial matter basic common courtesy is not. It's nice to be nice, and it would have been nice for someone from Speedo to had taken the time to get in touch. Some communication would have been helpful and under the circumstances is clearly fair and reasonable. The lack of communication on Speedo's part makes no sense to me and suggests fundamental problems with their online operating principles.

I am absolutely stunned that speedo are still successfully operating; They should be striped of an endorsement they do for any athletic team and hang their heads in shame abysmal service for one of our major sporting brands. I ordered swim shorts on 14/07 one pair came through immediately the other pair have still yet to arrive. One communication in this time saying we are aware of the delay and will be in contact. I will never order anything from them again until they dismiss the entire management team currently running their operation; only then would I have mutual trust and confidence in their company again.

Absolutely superb customer service from Speedo. I recently ordered 3 swimsuits...a bit tricky on line so I rang them. Kelly couldn't have been more helpful, she talked me through all my queries and put my order through. The delivery arrived promptly and a subsequent return and exchange was quick and efficient. Really pleased with my swimsuits and would definitely order from the again. Well done Speedo.

Ordered from Speedo a while ago and found the swimming costumes good quality. Ordered another a few weeks ago but it looked tiny for the sizing and had a few marks on it. I returned it via collect+ at my local small supermarket and received a full refund in a few days. No hassle, no questions, no bother. Excellent return service and customer service.
Ordered another costume in a bigger size (i learned my lesson), it arrived promptly and its perfect.

Really disappointed with the service I received. I received a swimming costume but a side panel had not been stitched properly and there is a hole. The customer service team suggested I return the item to them so they can investigate despite me sending photos showing the fault. Very unhelpful with customer services as at the moment the UK is under a lockdown so only essential travel. I am considered clinically vulnerable and therefore have not been mixing with people since March. There is no possibility of returning the item without visiting a shop. So I’m stuck with a faulty swimming costume, no way to return it and a business that won’t help.

The Speedo products are good, - but please note that Speedo does not inform on their website that you have to paid for the returns if you are not located in UK.