Speedo 

Poor quality products. I bought (men's) "chlorine resistanr" swim shorts and after a couple of months they are falling to pieces. I only swim twice a week. This is pathetic for the price.

Please read this and other reviews before purchasing from Speedo. Their customers are rightly surprised at the poor quality and customer care and are not lying or spamming. I ordered a pair of slides with two other items in April this year. Within 2 months, the logo on the slides started peeling off. I contacted customer care and was emailed a shipping label which did not cover the postage for the return. It was later reimbursed and I got an email saying my order was on the way. Then an email arrived saying my order was cancelled with no explanation. Only when contacting Speedo did I find out they were no longer making these slides, so I was offered a reimbursement. I expressed frustration at this runaround and was given £10 credit on an online account with Speedo. Next time I check men's slides are available in my size! They are finally on the way, but the person I spoke to (on the phone this time) expressed no empathy or courtesy about the ongoing confusion. Had I been in a shop, it was as if this person was answering my questions while scrolling on his phone. In the end, I received a fair compensation and free postage for the new delivery (after I reminded the person that my original order had qualified for free delivery).

This whole situation could have been avoided with good quality control for the product and good training for customer care, who seemed to be working to a very low standard of courtesy and minimally empowered to help. Kindness, empathy and courtesy are so incredibly important in getting complaints resolved. If Speedo's CEO, chairman and investors worked on the customer care team for a month, things would change. They have decent products that are let down by minor but significant problems and good customer care policy let down by poor training and staff empowerment.

Horrible customer service - I brought the swimming suit in April 2022 - and have hardly used it 4 times till June - I saw that the fabric quality is not good. it started having fabric pulls and snags in some areas - I didn't even wash the swimsuit yet just have rinse it from water.

I am not ok with the quality and exchange terms and conditions if someone is paying Rs.2699 INR for a swimsuit at least have the decency to exchange the product - no product will give quality issues in 15 days.

Request you to have a check on this so that I can exchange my product.

Horrible costumer service. Disrespectful staff and impossible to get a refund! Absolutely mad.

Online shopping at its worse. It took me multiple attempts to get an order processed. Once this finally happened I didn't receive any confirmation email and left wondering. At the end, some of the items in my order were sent as not all of them were in stock.

Completely unhelpful
Hat split after a few weeks of use. Unable to send email to customer services. Live chat said i should take it bake to shop with receipt - who keeps all their receipts for several weeks,...? Completely unhelpful sevice and poor quality product. Clearly trading on old reputation and brand name. Will not use again

Perfect choice for swimming suits. I often swim and speedo has always been my first pick. I have tried different brands over the years, but nothing can compare with Speedo. Their swimming suits are always the best quality and I have never tried anything more comfortable on the market.

I had to return 1 item and had to pay the postage costs (to Poland !?) myself, then ask them back from Speedo. I asked if they would refund the costs and yes, they confirmed they did. They promised to do so twice. But three months and several messages later... still no refund. I will never ever order again!

Es gab Probleme mit meiner Lieferung, verursacht durch DHL. Der Speedo Support (Frieda Ulrike) hat mir sehr kompetent und unkompliziert geholfen. Vielen Dank!

AVOID AT ALL COSTS.
I bought a swimming costume but it did not fit, despite the fact that I used their measurement guide to check the size before buying. On the day it arrived I asked to return it, they sent me a return label but when I went to the post office they said I had to pay for returns. Free returns are advertised all over their website. So I contacted them and they said they would refund the postage but I had to pay upfront for it. Then when I had returned the item they said they could only return the postage if I had a paypal account. They also did not refund my item. This is such awful service. If you buy from this site do not expect free returns or refunds.

Note to TRUST PILOT: Your website address is out of date. I tried to post the new links but your website would not allow. Just know that the address you are sending reviews to is not right any more and that it does not re-direct to the new one, which is companydotcom not dotcodotuk
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This is the origin of all the customer service problems, I believe.

They used to be brilliant, I bought direct from them for years and they were the prototype of a great online company. After last lockdown, I started ordering again and it was not the same at all. Read all the reviews here before you order, the new ones. They have separate companies in different countries dealing with: product, customer service, returns, etc. They actually advertise product they have available in the US as if in stock here in the UK - or why would you say 'in stock' and delay 2 weeks in delivering?

The return and customer service is tortuous, no email only the website to communicate and all they do is send ready made responses rather than look at the actual problem. No live chat - they have it, but always unavailable.

My experience: From purchase to refund? 30 days! 2 weeks waiting for product with inane apologies emails, returned product as it came too late. And then two weeks waiting for my refund, which I only have in agreement today ( so money is not in my account yet) after more than 20 emails and threatening communications: to open a complaint with the place I paid from, and to take them to the small claims courts for breaking the consumer act 2015 and for compensation for wasting my time for 30 days.

Avoid like the plague. Shame, as I do like the products.

Think the data says it all Bad or poor 79%of reviewers.The only reason I ordered direct was either I couldn't get size or sere out of stock at our local sports shops.Will never order again and free returns mean nothing.Also how you can charge£3.99 to send something that is 99p letter post I do not know.Just avoid at your cost.Customer sevices had no graces other than being confrontational.Wouldn't be surpised if there is a review praising them straight after this one.Hope it is genuine as there is a definite pattern.

I bought my first endurance speedo swimming costume in 2000 when I was 20 years old. I was studying at UNi and used to swim for an hour EVERY SINGLE DAY for 4 years and the costume is still in perfect shape today
(I can provide pictures). It's a shame that I can not fit into it anymore, but getting older comes with a price (although I am still just size 10). Anyway, over the last twenty years, I kept buying your speedo endurance but noticed that every time the costume lasted a little bit shorter, despite swimming fewer hours (1hr/2 times a week) Within the last 5 years I bought at least 4 costumes. The last one I bought just before the lockdown & because of the lockdown and family commitments I used that new costume for a maximum of 6 months/once a week and it's now falling apart. It looks like a rag. On your website, you are saying that you are committed to the planet and its people, what a joke! How come you could produce a quality product 20 years ago that lasted years and now you produce cheap stuff that ends up in the landfill just after a few months of infrequent use. You have just lost a long-term client. Most people write reviews here about your service but I never care about the service that much as long the product is of good quality, lasts long and it's environmentally friendly. It looks like the Speedo company has failed to deliver in many ways.

Absolutely zero customer service, do not order from this site if you think you may want to return it!

I ordered an item in October, I asked for it to be returned in December which was authorised. They sent me a label and it was returned by Hermes on the 9th Dec.

Since then nothing, no refund and no ability to get any sense from their customer services. Cant call them and I just go round and round with the same questions on the messaging webform.

DO NOT BUY FROM THIS SITE!

I bought a swimming costume for my daughter 4 months ago, and unfortunately it has already started to become thin and bobbly as happens over time. I contacted Speedo to let them know what had happened and they responded very quickly (and between Christmas and New Year) to offer me a refund or replacement. I chose a replacement as the swimming costume is lovely, I was just disappointed it had faded so quickly. It remains to be seen if the next costume lasts any longer(!) But I cannot fault the service from Speedo. In particular Shane, Aaron and Josh responded to my messages and they were all very professional and helpful. Thank you!

Products are ok but just hope you don't need to contact their customer services department, it would appear they don't have one!! Very poor service

Had superb service re faulty goggles bought. No quibbles - credited full amount back that I paid- more than I expected. Thank you Hannah Danni abd Carmaine for your help . Can not fault in anyway

Do not order direct from SPEEDO, no product, no refund and couldn't care less attitude from 'Josh'. Basically they're not bothered whether you receive what you've paid for. They have a delivery 'window' that expands e.g. 48-hours, 72-hours, 3-days, 5-days, 1 week etc. etc. Their logistics provider (HERMES) didn't deliver and, somehow, that's the customers fault. Only able to speak to Call Centre who can't escalate, don't have leaders or managers and don't care. Happy to take the money from your account - not bothered about getting the products to you, it's like it's your fault! Down over £50.

I have order from this company twice and never received my items both times

AVOID LIKE THE PLAGUE

Never buy something you might need to return!

You will most likely be exposed with customer service which is not listening to your enquiry at all with automated and repeated responses. Plus if you by any chance manage to book a return collection, that probably would never be collected since below a specific amount of order you are not allowed to book collection which is not even mentioned during your return fulfilment.

I am so disappointed out of the throw off attitude through customer services!