Splendid SpoonOpiniones 

161
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I love splendid spoon so much! My favorite thing about this service, besides the delicious meals, is knowing that everything is plant-based. I've used a few other meal delivery services and most of th... Ver más

Valorada con 3 estrellas sobre 5

I previously regularly ordered SS. However upon ordering now there seemed to be many glitches. It was frustrating and I almost didn't order. But the products are pretty good and I like the healthy asp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

They deliver right to my door step via FedEx. I start my day with Wellness Shot with ginger & lemon. A quick & easy dose of nutrients! All their meals are plant-based, gluten-free, GMO-free, r... Ver más

Valorada con 5 estrellas sobre 5

I absolutely love these products! They check every box on my list, in terms of nutritional goals (both the “have’s” and the “have not’s”). In addition, they’re delicious. Even the delivery packagin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Comida a domicilio

Escrito por la empresa

Busy can be healthy. Splendid Spoon delivers ready-to-eat, nutrient-dense, plant-based smoothies and soup nationwide. Only the freshest vegan, gluten-free, GMO-free, and soy-free ingredients.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(161)

37 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Delicious convenience

The shakes are delicious and they arrive on a convenient schedule. The only downside is the packaging does not always keep them frozen.

6 de enero de 2025
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Respuesta de Splendid Spoon

Thank you so much! We appreciate the feedback on the packaging -- if you have further details please do feel free to share them with us at hello@splendidspoon.com. We'd love to hear more to see if we can improve.

Valorada con 3 estrellas sobre 5

Not following instructions to change order.

You did not honor my order to change to every other week orders. This is very important, as I trusted the company to follow my instructions.

11 de enero de 2025
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Respuesta de Splendid Spoon

Hey there — we’re really sorry we didn’t get your order change sorted as requested. We know how important that is, and we want to make things right. Please email us at hello@splendidspoon.com with the subject TRUSTPILOT, and our founder will jump on it. Thanks for your patience!

Valorada con 1 estrellas sobre 5

Delivery + Customer Service

Was told my box would be delivered on a certain date and not only was it not delivered, but never even shipped. Reached out to customer service by email (because they don't accept phone calls) and now I have no idea when i'll get it.

17 de enero de 2025
Opinión espontánea
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Respuesta de Splendid Spoon

Hey, Alana! We’re so sorry for the mix-up with your delivery, and it also sounds like you may not have received a response. Please email us at hello@splendidspoon.com and we'll do what we can to make this right.

Valorada con 5 estrellas sobre 5

I just loved the whole idea of a 5 day…

I just loved the whole idea of a 5 day program!
I wanted to purchase again ! I would like to see more programs like that. Everything was really good and I felt like a queen! Thank you so much for providing such wonderful ideas!!!!

Ruth Franzoni

8 de enero de 2025
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Respuesta de Splendid Spoon

Hey Ruth — we’re so thrilled you loved the 5-day program! Feeling like a queen is exactly the vibe we’re going for. 👑 Thanks for the love!

Valorada con 1 estrellas sobre 5

Screwed up orders and lousy customer…

Screwed up orders and lousy customer service. They have no phone number, so I have sent many emails that have not resulted in any resolution. Some weeks I receive no delivery. Other weeks I will get two deliveries. Because of expiration dates, I cannot save the smoothies ordered. There have been other problems with deliveries as well. All I get are emails promising to fix things signed “plant based love.” Nice words, but the screw ups continue.

10 de enero de 2025
Opinión espontánea
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Respuesta de Splendid Spoon

Hey there — yikes, this sounds like a rough experience, and we’re truly sorry for all the trouble. We definitely want to make this right. Please email us at hello@splendidspoon.com with the subject TRUSTPILOT, and our founder will personally handle it.

Valorada con 5 estrellas sobre 5

I love Splendid Spoon

I love Splendid Spoon! Food quality and taste is consistent and delivery is very reliable. Great way to ensure I have something healthy to eat always on hand, which is great when I'm always trying to figure out lunch.

28 de diciembre de 2024
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Respuesta de Splendid Spoon

Thank you so much for the love! We are thrilled to keep you nourished.

Valorada con 5 estrellas sobre 5

Delicious and healthy plant based meals…

Delicious and healthy plant based meals delivered to your doorstep! What more could one ask for? Ordering is simple and I love the ease of adjusting my delivery schedule. Website is very easy to navigate! Food is delicious and reheats well. Love the higher protein options recently added! Highly recommend to anyone looking for healthy plant based food packed with flavor!

9 de diciembre de 2024
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Respuesta de Splendid Spoon

Thank you!

Valorada con 5 estrellas sobre 5

I have been ordering splendid spoon for…

I have been ordering splendid spoon for almost 5 years. The taste of everything is exceptional, the variety is endless. I eat these for breakfast, I take them to the office. I appreciate the quality and nourishing healthy benefits. Thank you. I am a customer for life

9 de diciembre de 2024
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Respuesta de Splendid Spoon

We are so grateful for your loyalty - thank you!

Valorada con 5 estrellas sobre 5

Whether you’re vegan or just looking to…

Whether you’re vegan or just looking to make healthier choices, Splendid Spoon is a great option. I find the food very good. The soups are delicious. If you like more salt, you can always add. The frozen foods are great too. I like the smoothies but sometimes i add Splendid for more sweetness.
I have had no issues with service. Deliveries are on time. Highly recommend.

7 de diciembre de 2024
Opinión espontánea
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Respuesta de Splendid Spoon

Grateful for the support :)

Valorada con 5 estrellas sobre 5

Been using them for years started out…

Been using them for years started out just getting the smoothies, but now I mostly get the soups. I find it extremely helpful as a really busy person who has to eat vegan for health reasons now.

22 de noviembre de 2024
Opinión espontánea
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Respuesta de Splendid Spoon

Busy can be healthy - we're super grateful for your support!

Valorada con 5 estrellas sobre 5

Best Smoothies

Very happy with Splendid Spoon. Been a customer for three years. Smoothies are very healthy and delicious. Delivery has been reliable. Only two instances where there were problems, but that's because I live in a new housing development. I highly recommend Splendid Spoon.

25 de noviembre de 2024
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Respuesta de Splendid Spoon

Thank you!!

Valorada con 5 estrellas sobre 5

Great food and everything else

All the dishes I've had have been great! The portions are exactly the right size too. The packaging is really good and your food stays cold all day until you get home to store it. Good plan

20 de noviembre de 2024
Opinión espontánea
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Respuesta de Splendid Spoon

Thank you!

Valorada con 5 estrellas sobre 5

Some real yummy smoothies!

Absolutely love a few of the smoothie flavors and their healthy ingredients. And some of the wellness shots. Haven’t really enjoyed the meals.
Three things I wish: more flavors I love, overall less expensive/more discounts, containers that aren’t plastic.

4 de noviembre de 2024
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Respuesta de Splendid Spoon

Noted! We are grateful for the support and feedback!

Valorada con 3 estrellas sobre 5

I miss a more variety of meals other…

I miss a more variety of meals other than noodles or rice.

9 de noviembre de 2024
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Respuesta de Splendid Spoon

Thanks so much for the feedback. We'd love to hear more about what you're looking for. If you are willing to, please email us at hello@splendidspoon.com.

Valorada con 5 estrellas sobre 5

Great job

Great job, as always, preparing healthy and yummy meals for us. Thanks!

4 de noviembre de 2024
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Respuesta de Splendid Spoon

Aw, love to hear that. Thanks so much for the support!

Valorada con 2 estrellas sobre 5

Not ready for prime time

There are a lot of problems with this place. Firstly there is a weird sign-in whereby you enter your email and they email you a code (it says it sends by email and SMS also but it DOES NOT, which I found out from customer support when I had an issue and he said the SMS was not set up yet - why not remove this mention on your website?? As it wasted my time not knowing if my email or phone number was the issue, but I'm sure it was on their side). At some point I stopped getting this emails, so I HAD NO ACCESS TO MY ACCOUNT. I could not cancel, I could not change selections. I emailed them and on back and forths via email (since there is no phone support), he said my email address doesn't work so I wasn't getting the verification. Which is the SAME ADDRESS we were using to communicate, so obviously it did work. The email response times are slow, it's 1-2 days to get back each response. Because of this delay and my being charged for items I did not want, which I indicated in the email, but they didn't take off in time, he said I would get a credit for 2 items which I have yet to see (more than a month ago) and no response to 2 emails sent over the past month asking about its status.

I still continued to use them weekly after the log-in issue was resolved, but my last order I was supposed to get 14 items and I recd only 12! And 4 items I requested were not there but 2 items I did not request are there. I sent an email 2 days ago and no response yet. Not even an acknowledgement that my e-mail was received, isn't this a standard practice everywhere else?

I just cancelled my subscription and if I do not get at least a credit for the 4 items I will pursue additional action against this company.

5 de noviembre de 2024
Opinión espontánea
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Respuesta de Splendid Spoon

Hi loiuyew! Firstly, we are so sorry for the terrible experience communicating with us. It sounds like you have had a number of issues, across different parts of our business, and we'd really like to make this right. Please email us at hello@splendidspoon.com with subject: TRUSTPILOT so our founder can work with you directly. This is certainly not how we strive to develop trusting relationships with our customers. Our apologies again.

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