Splendid SpoonOpiniones 

161
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I love splendid spoon so much! My favorite thing about this service, besides the delicious meals, is knowing that everything is plant-based. I've used a few other meal delivery services and most of th... Ver más

Valorada con 3 estrellas sobre 5

I previously regularly ordered SS. However upon ordering now there seemed to be many glitches. It was frustrating and I almost didn't order. But the products are pretty good and I like the healthy asp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

They deliver right to my door step via FedEx. I start my day with Wellness Shot with ginger & lemon. A quick & easy dose of nutrients! All their meals are plant-based, gluten-free, GMO-free, r... Ver más

Valorada con 5 estrellas sobre 5

I absolutely love these products! They check every box on my list, in terms of nutritional goals (both the “have’s” and the “have not’s”). In addition, they’re delicious. Even the delivery packagin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Comida a domicilio

Escrito por la empresa

Busy can be healthy. Splendid Spoon delivers ready-to-eat, nutrient-dense, plant-based smoothies and soup nationwide. Only the freshest vegan, gluten-free, GMO-free, and soy-free ingredients.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(161)

37 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

2 repeat orders showed up the same day…

2 repeat orders showed up the same day which I think was a mistake and one week after a prior order where half of the soups were busted due to the new stupid packaging.

27 de octubre de 2024
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Respuesta de Splendid Spoon

Hi Brooke - yikes, we definitely want to make this right for you, as well as look into what might have gone wrong with the soup packaging. This is not good for you or for business! If you can email us at hello@splendidspoon.com with subject TRUSTPILOT we will jump on it.

Valorada con 5 estrellas sobre 5

Great healthy options

Great healthy options
The food has been very good the whole time I have been a customer. I greatly enjoy how everything has improved over the years: the food has gotten even better, there are more choices, the website is much better, and the packaging is always of high quality.

22 de septiembre de 2024
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Respuesta de Splendid Spoon

Thanks so much, Daniel! We are always trying to imrprove the Splendid experience and grateful for your support!

Valorada con 1 estrellas sobre 5

Delivery was late and food was leaking…

Delivery was late and food was leaking all over. Almost made me sick. Had to dispose of everything. Received refund....but horrible experience.

5 de octubre de 2024
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Respuesta de Splendid Spoon

Hey Lily - while I'm happy to see we were able to issue you a refund, I'm devasted that you had such a terrible experience! If you are willing to give us another shot, we'd love to send you a new box. Email us at hello@splendidspoon.com and we will try to make this right!

Valorada con 2 estrellas sobre 5

Half of the order was missing and I am…

Half of the order was missing and I am waiting to get refunded for it.

26 de septiembre de 2024
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Respuesta de Splendid Spoon

Wow, so sorry that we didn't respond in a timely manner this first time around. If you are still looking to get in touch with us please email hello@splendispoon.com and use subject TRUSTPILOT. Our apologies again.

Valorada con 2 estrellas sobre 5

Fewer items than expected

Hi,
I should be receiving 5 combo of soup, entree, noodle dishes and I only received 1 this time. Also, I am bad at remembering to make specific selections, but I got 4 of the dame smoothy with 1 other kind. Un cool!

25 de septiembre de 2024
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Respuesta de Splendid Spoon

Wow, so sorry that we didn't respond in a timely manner this first time around. If you are still looking to get in touch with us, please email hello@splendispoon.com and use subject TRUSTPILOT. Our apologies again.

Valorada con 1 estrellas sobre 5

Negative stars due to poor order accuracy

Good lord, out of the 10+ food delivery services I have tried, this is by far the WORST regarding order accuracy. Even their customer service department, who started at first being accommodating, has now become incompetent as well. It's a shame because the smoothies, although expensive at $10 a pop, are really tasty and there is a decent variety. Long story short, I have had around 25 deliveries from them over a year and a half, and at least eight of them have had an issue. The issues range from items missing from my order (this happened 4 times), items being opened and spilling all over the other items (twice), items being swapped out in my order without asking/telling me first (once), and items sent in my order that literally expired the day I received the box (once). I finally got fed up and cancelled my subscription yesterday, because after they refunded 3 smoothies from my last order due to subbing out ones I did not want, they then only sent me 7 of the 10 smoothies I ordered and paid for in this most recent box. The part of their company that does the packaging has got to be the most incompetent group of people I have ever encountered in a shipping business. They need to fire everyone in that department, including management, and then rehire with new trainers. Utterly frustrating and ridiculous.

6 de septiembre de 2024
Opinión espontánea
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Respuesta de Splendid Spoon

Hey Brad - it sounds like you tried for a very long time to give us a chance and we just could not get it together. We indeed had a lot of issues in Q3 2024 related to fulfillment center changes (and team changes) as well as inventory stock outs. It sounds like you had one of the worst experiences across the board. While we understand we may not be able to win you back, we would still like to try. If you email us hello@splendidspoon.com our founder would like to make this right.

Valorada con 5 estrellas sobre 5

My favorite busy day nutrition

I found Splendid Spoon a few years ago, I am always looking for fast nutrition meal replacements for busy work days. I love that it is fresh, easy and tasty. The company communication is great and the cost is comparable to most grocery meals and other meal plan options. Nothing to mix, no powders, just literally grab and go. Plus, I feel like they are always improving and revising.

3 de septiembre de 2024
Opinión espontánea
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Respuesta de Splendid Spoon

Thanks so much for the support, Michelle! Music to our ears. 😊

Valorada con 2 estrellas sobre 5

The food is horrible

The food is horrible. What a waste of money. I changed my rating to 2 stars because Splendid Spoon refunded my money.

8 de agosto de 2024
Opinión espontánea
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Respuesta de Splendid Spoon

So sorry to hear we couldn't make you happy, Dori. We have made a lot of changes to improve food quality, and hope to win you back.

Valorada con 5 estrellas sobre 5

Flavor and nutrition!

Splendid Spoon is jam packed with flavor and nutrition! And you can't beat the price or the convenience of door step delivery. With super easy to heat insteuctions, it makes meal time easy and enjoyable. Thank you Splendid Spoon!

30 de julio de 2024
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Respuesta de Splendid Spoon

Thank you :)

Valorada con 2 estrellas sobre 5

In the summer heat

In the summer heat, the brown box has been wet and torn. The food packages have been soggy and leaking. There are a few meals I like and order consistently, but they are getting old.

30 de julio de 2024
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Respuesta de Splendid Spoon

Hi Scott! Thanks so much for letting us know. We'd love to help you - if you email us hello@splendidspoon.com we can look into the carrier and fulfillment center handling your box. I also wanted to let you know that we have a number of new meals coming out (as well as updates to old favorites), starting in September. I hope we can keep feeding you!

Valorada con 5 estrellas sobre 5

Love

Love, love, love their smoothies. Start each morning with one.

30 de julio de 2024
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Respuesta de Splendid Spoon

Thanks so much Mary! We love keeping you fueled every morning :)

Valorada con 4 estrellas sobre 5

Don't like the new recipes as much…

Don't like the new recipes as much especially the vegan meatballs, bring back the old ones they were amazing!

28 de julio de 2024
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Respuesta de Splendid Spoon

Thanks so much for letting us know - we had an issue with our supplier of the previous meatballs. We are always trying to improve, and your feedback is helpful. I also wanted to mention that we will be bringing back some new and improved versions of our soups in the fall. I hope you can reunite with an old favorite!

Valorada con 5 estrellas sobre 5

Convenient and Delicious!

I've been a fan of Splendid Spoon for a while now, and I have to say, their Blue Majik and Power Green Smoothies are two of my breakfast favorites. With my busy mornings & driving the kids to school, it's so convenient to have a healthy breakfast on the go.

I really appreciate the new feature that allows me to set my orders to arrive every two weeks and remember my favorites. Splendid Spoon makes it easy to stay on track, even on the busiest days!

16 de julio de 2024
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Respuesta de Splendid Spoon

love to hear it, thank you :)

Valorada con 4 estrellas sobre 5

The food is delicious

The food is delicious! The service is a huge help as it saves me from meal planning and prepping. For me, the positives of this service outweigh the negatives. The negatives being changes in recent years that have made the smoothies and bowls less thick and thereby less filling. And, a few times my box arrived with an item missing. When I contacted customer service they said it was out of stock and they would credit my account. My point is I shouldn't have to contact them to get a credit if they knowingly ship my box with an item missing. They should immediately credit me without my asking. All that said, I still love the food and the time it saves me.

16 de julio de 2024
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Respuesta de Splendid Spoon

This is really helpful feedback - we will share with the kitchen and web product teams as we strive to improve. Thank you!

Valorada con 5 estrellas sobre 5

Their meals are delicious and healthy

Their meals are delicious and healthy! Eating Splendid Spoon really helped improve my overall diet, health, and lifestyle where a lot of other things did not. It can be a little pricey but if you are able, it is worth it and they do provide a lot of incentives and discounts for members, plus the new option of changing your delivery schedule to be more intermittent really helps with budgeting! I always look forward to my boxes when they arrive!

21 de julio de 2024
Valorada con 5 estrellas sobre 5

Smoothies !!!

I’ve been a customer of splendid spoon since their beginnings. I have tried nearly everything but my favorite by far are the smoothies! They are hearty, healthy, and so good. Their soups/noodles/entrees are great and a wonderful quick vegan meal but for grab and go the smoothies win out.

24 de febrero de 2024

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