Screwfix Opiniones 

At, 07.03 am on Saturday the 19th of September Screwfix sent me an email with a number of weekend offers.
So, I looked at them and there was a core drill set with 50% off (£149.99 down to £74.99) I had been looking at core drill sets for a couple of weeks on various company websites and so this was an opportunity to buy one at an attractive price.
I, clicked on it and it came up and gave you the product details etc, etc. but when I went to purchase it there was no facility to click & collect and also no delivery available, it recommend that I try other stores, so I did all over the country and it was the same, click & collect and delivery was unavailable on this item.
So, I wrote an email to Screwfix customer services with photos of the original email they had sent me and the subsequent sequence of events unfolding online showing that this product simply could not be purchased anywhere in the country and could not be delivered either.
Today, the 21st of September I received an email from Screwfix with the lame excuse as follows below,

Dear Cary

Thank you for your email regarding a recent promotional email you recieved.

All our offers are set to begin and end at midnight to allow customers a reasonable period in which to obtain any offers whilst stocks last, however, this does not mean that stock is guaranteed to be available within this timeframe and all offers and products from Screwfix are subject to availability.

On this occasion, demand far exceeded expectation and the stock did sell out more quickly than we anticipated.

We of course apologise again sincerely for your disappointment and I will certainly ensure that all of your comments are noted and passed to our Marketing team for internal review.

Thank you for bringing your feedback to our attention.

Kind regards

Shona


Shona Lane
Customer Enquiries Team

T: 03330 112 112
Screwfix | Trade House | Mead Avenue | Yeovil, BA22 8RT

This, is my reply,

Well Shona

Not, only has screwfix let me and many others down badly but you give a lame excuse for doing it.

Like, I said I got the email at 07.03 am on a Saturday morning if what you say is true then that is severn hours after midnight and I cannot imagine that on a Saturday morning everyone is on the screwfix site clambering for core drill bits.

Come, on give me a break at least come up with a better excuse for failing?

Too, sum it up it was a con and now you're brushing me under the carpet, not good enough by a long shot.

I, for one will be shopping else where from now on.

There, are lots of other tool providers that want my business, or are screfix that arrogant that they think they can treat customers like this and get away with it and we are dumb enough to put up with it?

Too, sum it up I am still without a core drill set, but I will be buying one soon Im sure of that but Im also sure it will not be from Screwfix.

I use Screwfix all the time for lots of products.
Service is quick you can collect within minutes usually even if ordered online. If the item isnt in stock you get a text the day after when it is.
Good prices, products and service
I use the Rochdale branch and cant fault the staff.

A regular customer of your Tavistock branch , and just want to big up your super fantastic team you have there , always helpful , always friendly , and always put in the extra mile for a customer , a huge asset to a small town and it is the team that makes it a pleasure to use

Bad experience. Ordered stuff which is in stock and 3 days later still waiting for it. Manchester Middleton branch. Next time will use B&Q

Whilst visiting to collect my order I was disappointed to find that the customer representative was wearing his face mask BELOW his nose thereby negating the whole purpose of wearing it.

Used the Fareham branch a few times this year since they re-opened post-Covid lockdown. Their click and collect service I find is really good, my items are ready for me when they text me, no long ques and staff happy to help.

Very professional and helpful company. Always managed to get what I need, had to wait once but only for 24 hrs. They also have an excellent return policy.

I quite like Screwfix and the fact that as a very elderly couple we can get items delivered to our door. However the order that was delivered today came in a very scruffy and battered white van. The driver rang the intercom to our flat in a small block of elderly residents and then instead of bringing the box up he just dumped it at the entrance where anyone could have taken it. Poor old Husband (in his 80's) went down the three floors and was pleased to find that it was still there. Suggest you stop using Parcelforce as they have very low standards. ORDER REF NO: A6758547625

Not a positive experience. Member of staff outside the Bishop Auckland store was dismissive. She didn't know anything about the store products when I came for mostly advice alongside purchasing what I may need. She wouldn't let me in the store to speak to perhaps a more experienced or knowledgeable member of staff to get the advice I needed and simply said I needed to know the order numbers of the exact items I needed - well I didn't know exactly what i needed so that was useless! Spoke to other customers as they were arriving whilst dealing with me instead of making them wait so was made to feel like I was a nuisance wasting her time. Was then made to sit in my car, find what I needed and order online. May or May not have wasted money, we shall find out when I get home, start my project and discover I didn't get what I really needed. Should probably have a member of staff on the door who actually knows the products and has experience with them.

I have used the Screwfix click and collect service several times in recent weeks. Last week I bought a chainsaw from them that unfortunately failed. I found the response from their central online Customer Services team first class and when I took the item back to the East Grinstead depot their reception was excellent. Very professional and extremely friendly. I received confirmation of a refund the same day. I wish all firms were as positive with their customers as I have found Screwfix to be.

I am a plumber doubling as a painter. I have been using Screwfix for almost 20 years. I use 3 stores frequently in east London. Negative experiences with Screwfix have become more frequent over the last 18 months such as not having the item when I have booked a collection meaning I have to travel miles through London traffic to the next store or not being open at the advertised time in the morning because the manager could not get out of bed. The final nail in the coffin was a failed delivery. I booked it 9 days in advance to ensure it would arrive for the fitter. The day before delivery was supposed to take place, Parcelforce had it in their east London depot 9 miles away but just could not manage to transfer it from the warehouse to the van. The part turned up 13 days from the date of order. The fitter had gone after trousering his fee and I was left with copius apologies from Screwfix but no compensation (to date). I have had dealings with Parcelforce in the past, none of them good. Another 1 star Screwfix reviewer also mentions them. Perhaps Screwfix aren't bothered about losing long term customers? I would be. Goodbye Screwfix!

Ordered some tools for pick up the next day and got a text when ready all very efficient service. saw horse was much better than expected.

I'm generally very pleased with the staff and the prices.

However I purchased a Titan Lawn Mower (TTK736LWM) - now passed guarantee - but there are no spare parts in the UK, anywhere.

Screwfix: "Regrettably, as this brand is imported in for Screwfix, we are unable to carry out the repairs or obtain spare parts."

This was an expensive purchase and the self drive unit is now locked on permanently - bit dangerous to be honest.

I've now located the problem - a pressure spring is missing - presumably broken and then fallen off.

So now I have an expensive mower that's unusable in a safe manner due to a simple component not being available.

Wish I'd known of this situation before I purchased.

I'll never purchase a Titan product from Screwfix again - buyers beware.

Excellent price on recent purchase of heat gun. Fast delivery. Well packaged.

Doing a cummings
They tell you to wait for a txt before going to store. Then when they've sat on an item for 2 weeks without txting it's there, they tell you to just pop in without one, cos it doesn't matter it's fine.

1 star for the staff and the company.

They have been great on the phone, so friendly and helpful, yet as soon as it came to returning their Generator (that we rely on, since 2 we are a family with 4 young children) they were still pleasant on the phone but clearly too stupid to be able to put it through. We have been waiting 2 weeks for a refund so we can get electric again, but no, we are still waiting. 3 to 5 days we were told, we phoned on the 5th day and they clearly didn't put the refund through, so they said 3 to 5 days again, we are now on our 5th day again, I phoned and they told me to speak to my bank as they have it, so I did phone the bank and they don't have it.

We have gone 2 weeks without electric and have had to rely on my mother in laws electric, a quarter mile walk with a 5 month old and 3 year old and our food and money spent to get battery powered lights in the caravan has been expensive and a great pain.

I'm not happy and will be seeking further advice from the Ombudsman.

Happy with new Makita drill. I needed to remove cupboards to install new washing machine and dishwasher in rental properties. Delivery was delayed but kept up to date.

Have been using Screwfix for many years now. Usually have my requirements in stock or can get them fairly quickly. One serious issue though. NEVER trust the product reviews as they only publish favourable ones. Every balanced review I have submitted to date has been rejected. Every published review is entered in a monthly prize draw.

Super products and quite fast delivery.
Highly recommended shop.

Since COVID-19 and the lockdown I have used Screwfix a number of times. Website lets you know if your preferred store has the items you want in stock, place order, checkout, all done in a matter of minutes. Depending how busy the depot is, a text arrives to say ready for collection Brilliant. Collection is safe and social distancing applied.