Screwfix Opiniones 

Disappointed with Screwfix Customer Service – Let Down Twice
I’ve had poor experiences with UK, Screwfix Birmingham, Selly Oak, customer service on two separate occasions. I placed orders with next-day delivery, expecting prompt service. However, both times I received a text the next day saying the delivery was delayed, which left me no choice but to source the items elsewhere.

On top of that, there have been several occasions when I visited a Screwfix store only to find the items I needed were out of stock. It’s frustrating, especially when you rely on them for urgent jobs.

After these experiences, I started exploring other suppliers — and I was surprised to find better prices, higher-quality products, and better stock availability elsewhere. It made me realize the importance of shopping around instead of relying on just one retailer.

Screwfix seems more focused on keeping customers happy with small in-store perks like hot drinks or doughnuts, rather than fixing the real issues with stock and delivery. People should definitely consider looking around instead of feeling tied to Screwfix out of habit.

Very unhelpful and rude staff member at the pollockshaws store in glasgow refused to help me look up and get a tube of adhesive. He should be kept at the back of store as he clearly has anger issues. This is not he norm for this store and this individual let down the rest of the very helpful staff.

I bought a dewalt blower from them as in the description it said “promotion included in this item” “free dewalt impact driver” so I purchased the blower and went to claim the impact driver and it had disappeared, i asked them and they said “oh thats only for the kitted garden equipment” and refused to help me,

I eventually found out they put the promo on all the tools. saying… they are all included in the promotion but in the t&cs its only about 10 of the most expensive ones…..

The person i was on the phone admitted that she had “come across this… problem… before”

Seems like a false advertising sales tactic and you should very very carefully read anything you buy from there, ive allways used screwfix but this seems like quite a scam

Ps their price matching is no longer to (a store within 10 miles) you can now price matching against any other store in the uk as long as its a physical store…. They dont inform the stores of this policy change tho

I bought a toilet set, and the toilet started to leak on the first day after installation. I contacted Screwfix, and they asked me for some evidence. I sent the video and
photos how badly its leaki but they still ask me the same thing repeatedly. I asked them to arrange a collection, but they were still playing with me and asking for more evidence. It seems they don't want to help me at all. Customer service is absolutely useless, they are not approachable to customers at all!!!!After 3 weeks no refund or replacement!!! Avoid!!!

I would like to thank Neil who served me at the Nelson branch yesterday for being so helpful. I purchased 2 bow saw blades and was unsure how to fit them. He fit them both for me.
Thankyou so much Neil

do not pay the £10 for before 12am it will come when it comes the next day not by 12am

I used to spend a lot of money at Screwfix the staff at Salisbury branch are fantastic. The problem is that nearly everything that I need on the day is out of stock. Luckily the Toolstation across the road had everything in stock. Screwfix is losing a lot of business due to lack of items being available on the day

Hello everyone
My experience was not great-
I had No Eye contact with the person at checkout, on twice-
Was not happy mentioned it to the person, but also to the Brilliant Manager James who help load my purchases .
Who pressed that they are making changes to improve All of the outlook .

On my next visit surprisingly I was treated with the warmest smile by the same person at checkout - and that was genuine smile - I issue was dealt as James said he would follow through and he did … the difference was outstanding .

Visited Saint Neots branch helped by Spencer who was extremely helpful, professional and efficient. Great service.

With so much bad customer service around it was a joy to be served by the ladies of my local bishop auckland store.
Nothing was too much trouble for them and I heard them advising and assisting those ahead of me in the same way.
Small orders were given the same attention as the big ones. Give them a try and I know you won’t be disappointed.

Screwfix Wallington - miserable staff member. Two customers in the store, Two staff at the counter. Probably about 2 more staff in the back. I showed my text message to the first staff member. First staff member says "thank you - one of my colleagues will get it for you". 5 minutes later, I am now getting impatient. The second staff member then finishes off with her customer. Then she goes to the back of the store and collect my single item. It took 15 seconds. Why couldn’t the first (miserable) staff member have got it, instead of sitting there waiting for another customer to arrive - bone lazy! Awful customer service.

Buying from the store is fine. Do not order for delivery 5 working days they state , just not true , been told it's being delivered on two separate days ,time off to be home. Now told it won't be for another ;6 days , more time off
Screwfix CHANGE your Distributers.

Fantastic customer service from Screwfix and the shop staff in Whiteladies Rd Bristol. The bifold shower door I bought online through Screwfix four years ago developed a fault. The manufacturers who gave a lifetime guarantee have since ceased trading. I returned the faulty item to the shop and they refunded the full purchase price. Brilliant service. Thanks Screwfix.

Screwfix Loughborough what a joke, I thought when they opened it stated that it would never NOT have the item you asked for as long as it was in their catalogue?
Well I looked hard and everywhere for the 225mm Mesh Sanding discs, everywhere I had to wait days for it but I thought 💭, I know I’ll go Screwfix, looked on line, they had what I was after, not the same brand name I was looking for but they will do . Anyway I bought them, almost £100 as it clearly stated NEXT DAY COLLECTION IN STORE 👍Brilliant as I’m on a rush job and needed em asap . So I thought ! Got home to a text message , “ Your items will be coming from our distribution centre, we will let you know once ready to collect “ 😡Fuming !
They do it all the bloody time ! They take your money the always throw that at ya , What a joke they are , time for a change I think someone a bit more reliable!

Went in for a door latch yesterday, out of stock but can get it in "after 12 O'clock tomorrow".
Went in for door handles and locking mechanism today, out of stock but can get them in "after 12 O'clock tomorrow".
If I was happy with that I'd have ordered them online myself rather than drive a 20 mile round trip!
If you don't keep items in stock then don't be a retail outlet.

weird product, almost unusable, radius concealed chain door closer it is so tight and hard that the door cant be even opened

Ordered three items 9:45 today, still waiting for SMS to collect. Get no answer to phoning. 18:14 still waiting .

Nor the first time either as we now use Toolstation ,however I needed three of some thing and they only had two.

Not acceptable service .

Why do you put your valuable business in the hands of these useless clowns? You might has just as well tie it to a stray dog.

I won't buy anything else from you online as there's a 90% chance it wont turn up.

I recently visited Screwfix in Kingston & was served by a happy professional chap named Josh
A genuinely nice guy who was so helpful
Even as returned within half an hour to exchange what I’d mistakenly bought

Great Service

Would like to thank Maddy a screw fix employee for her superb service,knowledge and friendly service, she is a credit to screw fix based at kings Norton business centre, Birmingham. Thank you maddy