Screwfix Opiniones 

Ordered 3x thumbturn lock and received 2x thumbturn lock. Payed £32 and recieved under the amount. Rang customer service and situation was not resolved even though I have email confirmation and bank statement which can show this amount payed, order date etc.

Top prices, excellent quality, great variety. What more can you ask?

Awful service ,not in stock , they do not inform you when it is in stock , so just cancelled the order and went elsewhere , will never try to use again . The Hassle is not worth the few pence you save as compared to Screwfix. So its to Screwfix for me in the future .
And dont bother replying to this review tool station, you will just sound pathetic in my view.
Update this is about Toolstation not screwfix.
Silly me.

Always helpful staff, and well stocked local store.

Screwfix Bridlington. Purchased a bifold shower screen and when opened found damaged, so had to take back to store to re order. Wait for another to arrive following day and also damaged. Then when I needed to re order I couldn't as I had left my Trade card at home, thing is it was already paid for.
GUESS I TRY TOOLSTATION and see how I get on there.
Well done Screwfix lost a good customer.....

Beware collection next day - I think they have a few days of the week missing from their calendars!

I had an issue when working on a classic car (convertible) where I needed a really weird sized socket to get the seats out as the bolt was stuck solid. I couldn’t find one anywhere and I mean anywhere, went down to screwfix and a member of staff brought me out the correct socket size in varying depths and one off them was spot on. It says a lot for bricks and mortar shops as I could’ve order 30 different sockets online and not ended up with the right one. Top service.

I purchased an Erbauer reciprocating saw from them about 2 years ago, maybe 3 years.Recently I came to use it and found that a spring securing clip for the cutting blade had become mislaid or lost. I contacted customer service at Screwfix to order a replacement and was told that they don't have one. Now I have a machine which cannot be used because the blade is not able to be secured. I have been advised that this product is only sold by Screwfix, so there is no-one else to go to. Without that spring clip, the machine is a piece of scrap. It seems that in this case, Screwfix seems to supply consumables and not any spares for the item. I have not got the receipt, it was damaged with rain.

No problems with the staff but company's policy of trying to force payments through an app is so wrong. Give it a year and this place won't take your legal tender and no phone no purchase, the older generation are being forced to use technology that I don't have nor want. Won't be using this company again nor any under the Kingfisher chain.

Order A9470781838
Great service and perfect customer service.

Following a disappointing in-store experience it's interesting; 1. Screwfix don't respond to emails offering advice. 2. Their records are so bad they survey me on the grounds I have placed an order (I have done no such thing). 3. Their survey is more about getting information on me rather than learning what's right and wrong with them. This company was once a refreshing change its now a disaster for many reasons.

Two items ordered for delivery. Damp proof membrane needed for a concrete pour was not delivered, the other item was delivered by the couriers. (Parcelforce).

Over the next few days the item was marked as being in the depot, out for delivery twice and today a week after it was meant to be here has still not arrived.

Two conversations on the Screwfix 'chat system' got me absolutely nowhere. An email (via the online form) to customer services got me an automated response that they may take 3 days to reply.

So here we are a week later, still no delivery, concrete unpoured and Screwfix totally incapable of responding to their couriers ineptitude (or indeed providing any worthwhile customer service).

Next day collection is NOT guaranteed. I placed an order the day before but till now NO SMS to collect (next day). The order status shows collection for tomorrow. Not impressed!

Fantastic stockiest’s for your home DIY and garden supplies. Simple to use website which you can click and collect and see which stores have product availability.
Great discount prices, friendly staff in store…very well organised company providing first class customer service!
Highly recommended!

always reliable on click and collect with good variety of products

In stock, but items never ready???

OK i buy most items from TOOLSTATION as items are literally ready in minutes...Ive used Screwfix afew times when items are out of stock in toolstation, but screwfix ALWAYS let me down.

Why does it show items ready to go and buy in store but when you order online items are not ready at all, usually get a message saying:
"items are being delivered into store, please wait for a SMS text" Or being processed online for hours and hours.

Do you guys need to hire more staff??

Love the click and collect. Also any time I've had to phone with a query I've always got speaking to someone I could understand. Such occasions included checking what time deliveries came to my local branch and needing to cancel an order. Please other companies out there, have a look at how it should be done. Also, big shout out to Kieran in Armagh. Thanks for your help mate!