Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!
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Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!
La empresa ha respondido
I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver más
La empresa ha respondido
I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... Ver más
La empresa ha respondido
Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Ver más
La empresa ha respondido
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
2 Commerce Blvd, 32164, Palm Coast, Estados Unidos
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Respuesta de ss396.com
I received everything in a timely manner, everything looked good except the alternator wouldn't work for my application. You worked with me to return it, so all is great.

Respuesta de ss396.com
They had the part that I needed, it arrived in less than a week, 4 days I think with regular ground shipping. It was packaged very well and was received in perfect condition.

Respuesta de ss396.com
The item I needed was delivered in perfect condition and on time. The price was very competitive.

Respuesta de ss396.com
Item arrived damaged but because I signed for the product the vendor will not honor a replacement. I'm iut $440.00 . I have been trying to see if the company would send me a replacement for over 3 weeks. I'm very disappointed and in the future I will not do business with this company. To anyone who buys from this company, don't sign anything.

Respuesta de ss396.com

Respuesta de ss396.com
They where fast and that's what I like about them, I have ordered from other places but ss396 was the fastest to get me what I ordered

Respuesta de ss396.com
The LED light kit from my order was missing light bulbs. I feel that I need to be sent a replacement kit since this order was incomplete.

Respuesta de ss396.com
You had the parts and shipping was fast.

Respuesta de ss396.com
I needed reproduction wiper blades and 396.com had the correct ones. They shipped them right away and they were priced well. Will be buying other needed parts in the future. I am a repeat customer.

Respuesta de ss396.com
Slow shipping, wrong description of the part purchased on the webpage. Return process is a joke, call, get an email that asks for everything already talked about on the phone, need pictures, send in email, more pictures requested because the tech did not read the issue described in the email, send more pictures, then wait, and wait. Still not resolved for a simple return that should have been handled over the phone with the first phone call.
Fifteen days after starting my return, still waiting for my refund!!! I was told it might take up to a week to 1.5 weeks after they received the return parts. My first call today I was told they hadn't received the parts, and I said that they had 5 days ago. I offered the shipping number and then the call dropped. My second call I was told it might take up to a week to 1.5 weeks after they received the return parts. This is just sad that a company is run this way. Over twenty days to get a simple refund, ridiculous.
I did finally get my refund after asking to speak to the President of the company who never did call me. I also did not get an email regarding my refund, found it by looking at my credit card account.

Respuesta de ss396.com
Came earlier than expected! but it still hasn't been installed, I am upgrading my el camino original 200 non overdrive trans, with a 700r4. But, thank you

Respuesta de ss396.com
Poor quality mirror and ss396 acted as if nothing was wrong, what they should do if they want to count doing business is to send me just the 12” mirror head at no charge! It could be under
Charles Newman
919-522-5710

Respuesta de ss396.com
I received it. It only took a couple of days. Excellent service.

Respuesta de ss396.com
Ground up comp. Is the best in the matter of spare parts, quality is one of the best...
I think this is my second order, and, i would recomend you guys for spare parts,
Helped mr alot finishing my chevy shevelle 1971,
Helped me alot as i am using you catalog,
Thanks for such proffetional bussiness...
You are the best at following,
Easy to order,
Well explained,
Fast delivery,
Parts avaulability, nothing back ordered,
Over all, fare prices..

Respuesta de ss396.com

Respuesta de ss396.com
Shipping cost was rediculous. Almost as much as the part I needed.
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