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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Item was as described! Shipping was quick and secure. Ordering was easy and uncomplicated. Greatly appreciate the quality of the product. Thank you!

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I did receive my well packaged order in a timely manner. Unfortunately, it was defective from the manufacturer (that is why the rating is not a 5). I reached out and sent a video of the defect. They... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de repuestos para automóviles
  2. también en la categoría
  3. Proveedor de repuestos de carrocería de automóviles

Escrito por la empresa

When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

524 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 97% de las opiniones negativas

Suele responder en menos de 48 horas

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4,2

Todas las opiniones

(524)

233 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

they have a good variety

they have a good variety , in stock .

14 de mayo de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hi Steve, we try to stock as much as we can! Thank you for shopping with SS396, and for the five star review.

Valorada con 5 estrellas sobre 5

I received everything in a timely…

I received everything in a timely manner, everything looked good except the alternator wouldn't work for my application. You worked with me to return it, so all is great.

11 de mayo de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hi Derwin, sorry the alternator didn't work in your application, but glad you were taken care of and had a good overall experience shopping with us! We appreciate your business, and hope to see you again soon.

Valorada con 5 estrellas sobre 5

Had the parts

Fast and simple

4 de mayo de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hey Jason, thank you for the review and for shopping with us!

Valorada con 5 estrellas sobre 5

They had exactly what I wanted, part was received in perfect condition, and in a very timely manor. I would highly recommend doing business with this company.

They had the part that I needed, it arrived in less than a week, 4 days I think with regular ground shipping. It was packaged very well and was received in perfect condition.

6 de mayo de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hi Mike! We appreciate the nice review and thank you for shopping with SS396! We hope to see you again soon!

Valorada con 5 estrellas sobre 5

Lower Door Panel Molding

The item I needed was delivered in perfect condition and on time. The price was very competitive.

28 de abril de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

That is what we like to hear! We are glad your experience with SS396 went well, and we hope to see you again!

Valorada con 1 estrellas sobre 5

Item arrived damaged but because I…

Item arrived damaged but because I signed for the product the vendor will not honor a replacement. I'm iut $440.00 . I have been trying to see if the company would send me a replacement for over 3 weeks. I'm very disappointed and in the future I will not do business with this company. To anyone who buys from this company, don't sign anything.

4 de mayo de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hi Donna, as far as drop ships go there is a 3 day window to report damages, and this was well past that unfortunately. We did make the effort to contact the vendor for you and see what they would do. But, they would not replace due to the time since being delivered and signed for was too long. We apologize for the inconvenience this has caused.

Valorada con 5 estrellas sobre 5

They where fast and that's what I like…

They where fast and that's what I like about them, I have ordered from other places but ss396 was the fastest to get me what I ordered

28 de abril de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hey Jackie, we try to get in stock orders out as fast as we can! We thank you for shopping with SS396!

Valorada con 2 estrellas sobre 5

LED Light Kit

The LED light kit from my order was missing light bulbs. I feel that I need to be sent a replacement kit since this order was incomplete.

21 de abril de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hi Bailey, I looked into this for you. I am told they are working on getting the missing bulbs out to you as soon as possible! Sorry for the inconvenience. Any questions, please give us a ring.

Valorada con 5 estrellas sobre 5

Good Place for Chevelle Parts

You had the parts and shipping was fast.

30 de abril de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Joe, we try to stock as many parts as we can just for reasons like this! We appreciate your business!

Valorada con 5 estrellas sobre 5

I needed reproduction wiper blades and…

I needed reproduction wiper blades and 396.com had the correct ones. They shipped them right away and they were priced well. Will be buying other needed parts in the future. I am a repeat customer.

26 de abril de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hey Steve, glad to hear you had a good experience with SS396! We look forward to seeing you again and thank you for the review!

Valorada con 1 estrellas sobre 5

Slow shipping, incorrect info on webpage, slow refund

Slow shipping, wrong description of the part purchased on the webpage. Return process is a joke, call, get an email that asks for everything already talked about on the phone, need pictures, send in email, more pictures requested because the tech did not read the issue described in the email, send more pictures, then wait, and wait. Still not resolved for a simple return that should have been handled over the phone with the first phone call.

Fifteen days after starting my return, still waiting for my refund!!! I was told it might take up to a week to 1.5 weeks after they received the return parts. My first call today I was told they hadn't received the parts, and I said that they had 5 days ago. I offered the shipping number and then the call dropped. My second call I was told it might take up to a week to 1.5 weeks after they received the return parts. This is just sad that a company is run this way. Over twenty days to get a simple refund, ridiculous.
I did finally get my refund after asking to speak to the President of the company who never did call me. I also did not get an email regarding my refund, found it by looking at my credit card account.

18 de abril de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

We’re sorry to hear about your experience and understand how frustrating that process can be. While we’re unable to identify your specific order from this review, we do want to help get it resolved.

Our returns process requires gathering details like photos and order information so we can fully understand the issue and provide the right solution. While this can add some time, it helps ensure everything is handled accurately.

If this is still unresolved, please reach out to our support team with your order details so we can take a closer look and assist further.

Valorada con 5 estrellas sobre 5

Came earlier than expected

Came earlier than expected! but it still hasn't been installed, I am upgrading my el camino original 200 non overdrive trans, with a 700r4. But, thank you

21 de abril de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hey Larry, thank you for the five star review and for shopping with us!

Valorada con 1 estrellas sobre 5

Poor quality mirror

Poor quality mirror and ss396 acted as if nothing was wrong, what they should do if they want to count doing business is to send me just the 12” mirror head at no charge! It could be under
Charles Newman
919-522-5710

10 de abril de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hey Michael, we are not seeing an order under this name? If you do not like the mirror, please give us a call and we can set up a return for you!

EDIT: Okay with that name we were able to look up your order. It seems you already called a few days ago and we have sent a return authorization along with a return label for the mirror. Once we receive the mirror we can process the return and get you another mirror sent out! Sorry for any inconvenience.

Valorada con 5 estrellas sobre 5

Ss396 is the best,,

Ground up comp. Is the best in the matter of spare parts, quality is one of the best...
I think this is my second order, and, i would recomend you guys for spare parts,

Helped mr alot finishing my chevy shevelle 1971,

Helped me alot as i am using you catalog,

Thanks for such proffetional bussiness...

You are the best at following,
Easy to order,
Well explained,
Fast delivery,
Parts avaulability, nothing back ordered,
Over all, fare prices..

29 de marzo de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Hey Hassan, we are glad to hear all that! We hope to see you for order number three!

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order and shipped right away.

30 de marzo de 2026
Opinión espontánea
Logotipo de ss396.com

Respuesta de ss396.com

Glad to hear you had a good experience Dave! Thanks for shopping with us!

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