Ssephotovideo Opiniones 

178
TrustScore: 2 sobre 5

2,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I looked for a camera and found one on Walmart’s site. I used my company’s reward points to purchase a gift card for Walmart so I could purchase this camera. When I looked at the item it did not menti... Ver más

Valorada con 1 estrellas sobre 5

One of the worst experiences I've had. I never got all the accessories that were advertised on the package deal (osmo pocket). Only reason i got it through them was because of the package deal. Whe... Ver más

Valorada con 1 estrellas sobre 5

SSE photo & video makes false promises about “free” 32 gigabyte memory cards. I was supposed to receive one with my original order for “ calling to verify my order” and no card was sent to me. Then SS... Ver más

Valorada con 1 estrellas sobre 5

Seller implied that it was legal to sell the camera in the United States. The camera they sold, however, is NOT supported by the manufacturer, and the manufacturer's warranty is NOT able to be honored... Ver más


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

178 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,2

Todas las opiniones

(178)

3 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I'm sold on SSE!

I am an aspiring photographer and videographer. About two months ago, I purchased a lens for my Canon T6 Rebel to bridge the gap between the kit lenses. I purchased it from SSE through Sezzle which I'm very glad was given as a payment option. I live on the east coast and I'm aware that the company is east coast based; nevertheless I could not have been prepared for how fast my lens was delivered. From the time I finished placing the order, it took TWENTY-SEVEN HOURS for it to arrive on my doorstep. I'm sold on SSE!

25 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I never received what I ordered

I never received what I ordered. My money was taken and when I emailed them about it they said they “couldn’t find my order”. Won’t be buying from here again.

24 de agosto de 2020
Opinión espontánea
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Respuesta de Ssephotovideo

Hello Jayla, Thank you for taking the time to review us. We do apologize for the inconvenience this may have caused. Your order was never processed only initiated. We do communicate via email to verify with customers. Our customer service support team is here to answer your questions and help you Mon-Fri from 9am to 5pm ET. We would like you to contact us with any further concerns to support@ssephotovideo.com

Valorada con 1 estrellas sobre 5

BUYER BEWARE!

On my first order I never received a confirmation email, any shipment update, arrived randomly a month later and was missing an accessory but at least it was what I paid for.

Second Order was a bigger purchase. It was for a 4th of July event and I ordered it a whole 1-2 months before the event to make sure I had the drone. Order placed. Again no email confirmation, no updates at all, just ghost. After a month and a half that I started to get worried since the 4th was coming up. I tried calling and calling and calling and no one picks up. This is before COVID!. Then someone finally picks up and say “Oo yeah it’s out of stock” and I said but it said it was and you took my money. Sorry we will refund you the money bye. Didn’t give 2 F’s. Then the refund!!! It resulted in me having to call my bank to get my money back. I waited a whole two week for a “refund by them”. I got my money after the 4th and never again will I even touch this company.

24 de agosto de 2020
Valorada con 5 estrellas sobre 5

I purchased a Nikon d3500 starter kit

I purchased a Nikon d3500 starter kit. I was contacted by SSE and informed that the battery that came with it didn’t have the longest life and suggested another battery that would last longer. They were right! Very happy they suggested the longer life battery!

24 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Stay away!

I ordered a drone from them. They never shipped it and they didn't respond to emails or answer the phone when I called so I had to initiate a chargeback. Never got any communication. Don't spend your money here.

24 de agosto de 2020
Opinión espontánea
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Respuesta de Ssephotovideo

Hello Joshua, First of all thank you for taking the time to write a review. I do apologize for any inconvenience this may have caused. We do inform our customers in a timely fashion via email on the progress of orders. Please check your junk /spam email boxes for any email that you might have received. If you have any further concerns, please contact us at support@ssephotovideo.com

Valorada con 2 estrellas sobre 5

Horrible Experience, Beware

I would not buy from this company again. I verified that my item was "in stock, ready to be shipped" prior to purchase. I was lied to. No emails, no updates. 20 days later I called, after a huge run around, it was then going to ship "Friday or Monday". No drone, no email, no tracking, no update. Finally ten days later, I call again. "Oh yes, we have it, it will ship today......and it did. It took a month and 3 of 4 lies for them to get this for me. Keep in mind that this was a $1300 drone. I was twice refused a refund. Never again with these guys.

24 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ssephotovideo provided a smooth…

Ssephotovideo provided a smooth experience. Their price was competitive and after my package went missing in delivery, Ssephoto sent me a replacement rather than having me go through the frustrating experience of seeking a successful resolution with FedEx.

24 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nice service and customer support

I bought my Mavic Pro Platinum drone from SSE, and for a small upcharge they set me up with a complete "everything you need" collection of cases, batteries, chargers, tablet mounts, extra props, etc. that allowed me to fully enjoy the new bird. The lense filters they sent didn't work with the drone, but it was not SSE's fault, as their supplier had shipped faulty lenses in incorrect packaging. When I contacted SSE they quickly corrected the error. Very nice customer service!

24 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

They Found a Loyal customer In Me

I live in Alaska and online shopping is challenging from the last frontier. I love SSE Photo Video as they never let me down. I always receive my orders within 3 days via FedEx and that is impressive. In the past year I probably ordered at least 6 times from them and spent thousands of dollars without regret.
I recommend this company to anyone.

24 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome service

Awesome service, easy to browse, got exactly what I wanted, fast shipping, and just overall awesome. Would recommend and will be returning again!

24 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a DJI mini

I ordered a DJI mini. It’s was shipped promptly and arrived as advertised. No problems and am very happy purchase. Will buy from again!

24 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Items not in stock

I placed an order for a two battery pack essential starter kit for the phantom for pro drone. Daughter was placed and we did a few days and it was never placed a delivery so I contacted them and they canceled the order without a reason so I placed another order for the same thing this time I got an email saying that the order was canceled. This time I contacted them, they said the reason behind cancellation was that they did not have the item anymore. That this item was a promotional item by DJI and they are not supplying them with anymore and he had no information on the new update of when they were going to have them in stock. I asked him why was it still on the website as being available they stated that they immediately removed it. As of today I can still see the item on multiple sites.

24 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered Ronin SC

Ordered Ronin SC - Everything works great - had it shipped express - came a day late, but was most likely the couriers fault with Covid delaying shipping.
Very satisfied and would buy again from them as they had the best price.

24 de agosto de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Placed several orders with them

Placed several orders with them, only issue was one order that they cancelled only weeks after it was supposed to have been delivered. Other orders turned out fine. Would have been 5 out of 5 if not for the issues with the one order.

24 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bought a drone as a gift two weeks…

Bought a drone as a gift two weeks before my childs birthday. 3 days before and almost 2 weeks later I called to make sure it shipped as I was never provided shipping info to track the package and I am told it was never shipped as they are out of stock. I understand things happen but a phone call or email describing a delay would have been helpful. I ended up having to call my bank to get my money back which took a couple more weeks. Not a good experience is the honest truth.

24 de agosto de 2020
Opinión espontánea
Logotipo de Ssephotovideo

Respuesta de Ssephotovideo

Hello Stratman74, First of all thank you for taking the time to write a review. I do apologize for any inconvenience this may have caused. We do inform our customers in a timely fashion via email on the progress of any orders placed with us. Please check your junk /spam email boxes for any email that you might have received. If you have any further concerns, please contact us at support@ssephotovideo.com

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