Ssephotovideo Opiniones 

178
TrustScore: 2 sobre 5

2,2

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I looked for a camera and found one on Walmart’s site. I used my company’s reward points to purchase a gift card for Walmart so I could purchase this camera. When I looked at the item it did not menti... Ver más

Valorada con 1 estrellas sobre 5

One of the worst experiences I've had. I never got all the accessories that were advertised on the package deal (osmo pocket). Only reason i got it through them was because of the package deal. Whe... Ver más

Valorada con 1 estrellas sobre 5

SSE photo & video makes false promises about “free” 32 gigabyte memory cards. I was supposed to receive one with my original order for “ calling to verify my order” and no card was sent to me. Then SS... Ver más

Valorada con 1 estrellas sobre 5

Seller implied that it was legal to sell the camera in the United States. The camera they sold, however, is NOT supported by the manufacturer, and the manufacturer's warranty is NOT able to be honored... Ver más


Información de contacto

2,2

Malo

TrustScore: 2 sobre 5

178 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,2

Todas las opiniones

(178)

3 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Good prices

Good prices. Saved about $10 over everyone else. Didn’t get a shipping confirmation for a few days, so I emailed the customer service. They answered right away and got it shipped that day.

Would have given 5 stars if it had shipped by the next day. Overall good experience. I will shop with them again.

24 de agosto de 2020
Opinión espontánea
Valorada con 3 estrellas sobre 5

As a store it is great, But.

As a store it is great, they sell cheap and they have a good inventory and they like that a lot but, THE CUSTOMER SERVICE is terrible and third world, please improve what many people want to buy with you.

23 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good experience

Ordered camera but because of holiday nobody answered phone in office. When I contacted them via email they sent camera over weekend and called me Sunday afternoon to confirm. They even sent extra batterie for free. Camera was brand new and best price on the internet

23 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely recommend.

I had an amazing experience shopping from SSE. I had purchased a camera lens from a different company and a week later they hadn’t even processed my order yet so I went and cancelled it. I found the same lens at a cheaper price at SSE and I had my new lens within the week. I will continue to shop from them. They also even asked for a signature to be required for me to pick it up. I know some might not like that but living in a remote area, it was reassuring for me.

23 de agosto de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

HIGHLY RECOMMEND

I’ve purchase a canon t7i and a lens from this company two separate times. I was very satisfied with how fast the tourney shipped. I will definitely purchase again.

23 de agosto de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

FABULOUS BATTERIES

I had no problem in buying the rechargeable batteries. I was thrilled to find this site as I needed batteries and your pricing was really good. I have used several so far. When need other items I will certainly check out your site. Thank you

23 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

As others said good luck getting ahold…

As others said good luck getting ahold of someone to talk to and when you do they are beyond rude. I normally dont write bad reviews but this place is awful, did send what i ordered, it was just a complete cluster F

23 de agosto de 2020
Opinión espontánea
Logotipo de Ssephotovideo

Respuesta de Ssephotovideo

Hello Jim, Thank you for taking the time to write a review. I sincerely apologize for any inconvenience that this may have caused. Please provide more information about your order to further look into this. You can contact us at support@ssephotovideo.com

Valorada con 5 estrellas sobre 5

Ordered camera outfit and thought I…

Ordered camera outfit and thought I paid through PayPal but I accidentally did not complete the transaction. Called 3 weeks later. SSephoto found the problem and they were able to expedite shipment. Received camera quickly. Thanks for great service!

23 de agosto de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

STAY AWAY!

I’ve had to cancel two orders with this company after never receiving the items nearly two months after placing my original orders. Good luck reaching their “customer service” department if you have questions. Do not order from SSE Photo Video. They will drag their feet on sending you the items you’ve PAID FOR, and that’s only if they ever bother sending them at all. Customer service is horrendous if you’re lucky to get a response from them. Trust me and the recent reviews and STAY AWAY. It’s not worth the hassle.

29 de julio de 2020
Opinión espontánea
Logotipo de Ssephotovideo

Respuesta de Ssephotovideo

Hello Randy, Thank you for taking the time to write a review. I sincerely apologize for any inconvenience that this may have caused. I also wanted to make you aware that our customer support team is here to answer your questions and help you Mon-Fri from 9am to 5pm ET. We would like you to contact us with any further concerns to support@ssephotovideo.com

Valorada con 1 estrellas sobre 5

Have not received my order

would not recommend this company, I placed two orders one on 6/28 and the another on 6/30 and today is 7/5 and I have not received my order nor a tracking number for my order. I have tried to call but no answer, I have received email correspondence but only to say that my order is still in process. I even asked for a estimated shipment date and they advised me that they could not commit. This is VERY poor customer service and a bad way to handle business. I would steer clear away from this company. I am highly disappointed.

6 de julio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I received a faulty product, no customer service

I received a faulty product from SSE, they said I will have to pay for the return myself as I am at a new address. OK, fine. I sent it to them with the new address on the box and they then sent it on to the wrong address. I called them to explain the situation and they said that because whoever I spoke to failed to make a note of it, that it was now my problem. They also said they would be in contact, but I never heard from them again.

3 de abril de 2020
Opinión espontánea
Logotipo de Ssephotovideo

Respuesta de Ssephotovideo

Hello Ryan, Thank you for taking the time to review us. I do sincerely apologize for the inconvenience this may have caused. Once your in our system and then any of your information changes it has to be notified and changed to avoid circumstances of this nature. Hopefully everything worked out at the end. If you have any more concern, please contact support@ssephotovideo.com

Valorada con 1 estrellas sobre 5

Dissapointed

I made a purchase and was initially pleased with the product. I received an email asking to review my purchase and would receive a free 32gb sd card for doing so. It has been 3 months and I have yet to receive my free card. I have emailed seller twice to follow up and was assured it would be sent. Not here yet

18 de marzo de 2020
Opinión espontánea
Logotipo de Ssephotovideo

Respuesta de Ssephotovideo

Thank you for taking the time to write a review. I would like to get you the 32GB SD card that was promised to you fast and there is also a possibility that this could have been lost in the mail. Therefore we would like you to contact us with more details of the order to support@ssephotovideo.com so we can further assist you.

Valorada con 1 estrellas sobre 5

Great Prices, Received Wrong Item

This site offered amazing prices, they shipped on time. I ordered a camera lens for a Canon camera. The lens I received was for a Nikon camera. I double checked I ordered correctly and called the company. The voice message said please email. I emailed. Several days later I received an email saying please call. I had already called twice more while waiting for a response, and both times an automated message said please email. In short after two weeks of trying to exchange for the item I ordered, I was forced to contest the charge and return through that Avenue. I purchased from another company. In the end, I missed having the item on Christmas and was left feeling the prices they offer are in no way worth buying from them. What a hassle.

14 de enero de 2020
Opinión espontánea
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Respuesta de Ssephotovideo

Hello Brooke, Thanks for taking the time write a review. Yes, we do have the best prices and amazing deals in the market. We sincerely apologize for the experience you had with us on your recent purchase. Our customer service department is open Mon-Fri from 9am to 5pm ET for your convenience. Again we do apologize for the mix up in the order, we would like to continue to shop with us and have a great experience. Please forward any concerns to support@ssephotovideo.com

Valorada con 1 estrellas sobre 5

Bought a Gopro camera package

Bought a Gopro camera package. Included were the wrong size memory cards. No option to return just the cards in exchange for the correct size. I have the emails to show. Sent back everything and only got a partial refund. The claim was that some items were "not as good as new". Had I had the option to just return the cards I would have. I should have received a full refund period.

8 de diciembre de 2019
Opinión espontánea
Logotipo de Ssephotovideo

Respuesta de Ssephotovideo

Hello Ocean Breeze Cottage, Thank you for taking the time to review us. I do apologize for the inconvenience this may have caused. We would have made things right for you and send you the correct SD card if you had contacted the proper channels. Our customer service department is open from Mon-Fri from 9am -5pm for your convenience or please contact us at support@ssephotovideo.com

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