The Stannah stair lift installed at our 97 year old mother's home has made a huge, positive contribution to her continued happiness and well-being. Without it, she cold not have stayed in her own home... Ver más
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Consulta las opiniones de los clientes
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was... Ver más
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Routine 6 monthly maintenance fixed a problem with a screw that was working loose. Engineer also tightened up the whole stairlift connections to the stairs to cut out vibration which was probably the... Ver más
La empresa ha respondido
We can recommend Stannah, for its sales force being understanding of needs. The finished installation lives up to the best expectations. If you have a new stair carpet, do not expect the fitters to pr... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Información de contacto
Watt Close, SP10 3SD, Andover, Reino Unido
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Excelente
6 mil opiniones
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Respuesta de Stannah UK
We're happy you received excellent service; we appreciate your positive feedback.
Respuesta de Stannah UK
We appreciate you taking the time to leave us this great review. We're so glad you had a positive experience with our service.
The visit went very well!!
The visit went very well!! The person who was doing the service for the chair rang me before hand to.let me know how soon he would arrive. Once he arrived he started working on the chair straight away. He was was friendly & very professional. I was very happy with the whole experience.
31 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that the service visit went well and you were happy with the communication beforehand. It's great to know that you found the service professional and friendly. Thank you for sharing your positive experience!
quick and efficient
31 de marzo de 2026
Respuesta de Stannah UK
We are happy to hear that you are pleased with our service. Providing our customers with the best service is our priority - thank you for taking the time to leave this review for us.
Great experience all round
Great experience all round. Stewart was friendly when he came out and explained everything to us. He gave us the cost of the stairlift and the extended warranty so nothing was hidden. When Ross came to install he worked quickly and cleanly he was friendly and made sure that we knew exactly how to operate it . Would definitely recommend them as they were first class.
31 de marzo de 2026
Respuesta de Stannah UK
Thank you for your wonderful feedback. We’re thrilled to hear that you are pleased with our product and the installation process. Our team takes great pride in ensuring safety and quality, and it’s gratifying to know that our fitter demonstrated care and attention to detail throughout his work.
Respuesta de Stannah UK
We're so happy to hear you consistently receive knowledgeable and excellent service from us, and appreciate the explanations provided.
Great service
26 de marzo de 2026
Respuesta de Stannah UK
Thank you for taking the time to give this feedback and 5 stars, it's always great to hear when things have gone well and your happy with the service received from us
Everything from initial enquiry to…
Everything from initial enquiry to completion was excellent Richard the fitter was excellent too
31 de marzo de 2026
Respuesta de Stannah UK
Thank you for taking the time to give this amazing feedback and 5 stars, it's always great to hear when things have gone well and your happy with the service received from us.
A professional job.
Warned us of their pending arrival.
Got on with the job and left everything tidy.
31 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that you were informed of our team's arrival and that they maintained a tidy workspace. Thank you for your positive feedback!
Respuesta de Stannah UK
Thank you for taking the time to post a review and the lovely comments. Our complete customer service is something we pride ourselves on, so it's wonderful to hear that you found this to be a positive experience and hope you are enjoying the many benefits of having a Stannah stairlift installed.
People you can trust.
All aspects of the purchase,fitting and staff....great experience.
31 de marzo de 2026
Respuesta de Stannah UK
We're glad you had a great experience with our staff and services. Thank you for your positive feedback; we appreciate it!
Experience smooth from start to finish
Experience smooth from start to finish. Staff very friendly and helpful. Would not hesitate to recommend to others.
31 de marzo de 2026
Respuesta de Stannah UK
Thank you for your wonderful feedback. We're thrilled to hear that you felt confident in our company from the very beginning. Ensuring professionalism and attention to detail is paramount to us, and we're delighted that you would be happy to recommend us.
Friendly efficient service keeps our…
Friendly efficient service keeps our stairlift in gear condition
31 de marzo de 2026
Respuesta de Stannah UK
We're happy to know you find our service friendly and efficient, keeping your stairlift in great condition. Thank you for the positive feedback!
Respuesta de Stannah UK
I'm sorry to hear you are disappointed, if there's anything you would like me to look into please email customersupport@stannah.co.uk with the location of the stairlift and the issue you are having and I can hopefully help resolve it.
The engineer did a very thorough job…
The engineer did a very thorough job this year (last year seemed it to take much less time).
25 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that the service was thorough this year! We appreciate your positive feedback and thank you for taking the time to share your experience.
arrived on time no mess very efficient
24 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that our services were efficient and timely! Thank you for your positive feedback; we appreciate it.
Fantastic service
Fitters were great, arrived on time got On with the work tidying up but little mess. Instructed me how to use the stair lift, I am thrilled from start to finish with the service, thank you 😀
24 de marzo de 2026
Respuesta de Stannah UK
We're so happy the fitters were great and arrived on time. We appreciate you mentioning how they tidied up and clearly instructed you on using the stairlift. We're glad you're thrilled with your stairlift and are glad you chose Stannah.
Wish I'd got a stairlift earlier!
From ordering to fitting was very quick and efficient. I didnt think we could have a stairlift because of the position of our staircase and the fact that we have doors at the top and bottom that would be blocked by the rail. It turned out that this was not a problem at all. There are so many different designs and ways of dealing with problem stairs. The relief I now feel when going up and down the stairs is enormous. After years of finding climbing and descending the stairs so difficult (and getting more difficult every day) there is no more struggling to go up and down and no more fear of falling. Wish I'd had a stairlift fitted years ago. All staff were 100% helpful, taking time to explain all options available without me feeling pressured or rushed to make a decision. All round excellent service.
11 de marzo de 2026
Respuesta de Stannah UK
Thank you so much for taking the time to share such a detailed and positive review.
We’re delighted to hear how smoothly everything went, and especially pleased that we were able to find a solution despite the challenges of your staircase layout. Our team takes great pride in designing stairlift solutions that work around doors, tight spaces, and more complex staircases, so it’s wonderful to know this was explained clearly and worked well for you.
Most importantly, we’re really pleased to hear how much easier and safer you now feel using the stairs. Knowing that your stairlift has removed the fear of falling and the daily struggle you were facing means a great deal to us — that peace of mind is exactly what we aim to provide.
If you ever need us in the future, we’re always here to help. Wishing you many years of comfort and confidence at home.
Respuesta de Stannah UK
Thank you for taking the time to leave a review. We strive to provide excellent customer support, and it's wonderful to hear that our efforts are reflected in your experience.
UNRELIABLE EQUIPMENT, MANAGEMENT FAILURE !
HISTORY OF EQUIPMENT INSPIRES NO CONFIDENCE. WITHIN 18 MONTHS OF THE WARRANTY TWO YEAR PERIOD ALL MAJOR PARTS HAD TO BE REPLACED AND SUPPLIER HAD THE ORDASITY TOREQUEST RENEWALL OF THE WARRANTY AT COST UNTILL I COMPLAINED SEVERAL TIMES
23 de marzo de 2026
Respuesta de Stannah UK
Thank you for your feedback. We’re very sorry for the frustration caused by the issues you experienced with your stairlift.
We recognise that within the first 18 months there were several faults requiring major components to be replaced, and we understand why this understandably impacted your confidence in the equipment. For this reason, your concerns were escalated to Director level and reviewed carefully.
As a resolution to your complaint, which was received in December 2025 and resolved in January 2026, we provided a two year extended warranty at no cost, ensuring you were not financially affected by the earlier reliability issues.
We are pleased to confirm that there have been no callouts since August 2025, and a full service was completed on 23 March 2026.
We genuinely regret the inconvenience caused and appreciate you bringing this to our attention.
We hope that our actions have gone someway to repair your confidence in Stannah. Your feedback has been taken seriously and has been used internally to help improve how we handle early life equipment issues and customer communication.
If you require any further support during your extended warranty period, please don’t hesitate to contact our Customer Care team.
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