The Stannah stair lift installed at our 97 year old mother's home has made a huge, positive contribution to her continued happiness and well-being. Without it, she cold not have stayed in her own home... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Although the staff at Stannah must deal with a great many people in a day, I always felt that I was the only one. I never had to explain who I was and it felt like chatting to a friend. Nothing was... Ver más
La empresa ha respondido
Routine 6 monthly maintenance fixed a problem with a screw that was working loose. Engineer also tightened up the whole stairlift connections to the stairs to cut out vibration which was probably the... Ver más
La empresa ha respondido
We can recommend Stannah, for its sales force being understanding of needs. The finished installation lives up to the best expectations. If you have a new stair carpet, do not expect the fitters to pr... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
In 1867 Joseph Stannah started our business moving goods around the docks of London. Much has changed since then but one thing hasn’t. And that’s our commitment to Joseph’s desire to deliver quality products and first class service. Over 40 years ago we added stairlifts to our range and since then we have helped over 700,000 people make more of their day. With options to buy or rent new or reconditioned stairlifts for straight or curved staircases we have a stairlift to suit everyone.
Información de contacto
Watt Close, SP10 3SD, Andover, Reino Unido
- 01264 364311
- customersupport@stannah.co.uk
- stannah.com
4,7
Excelente
6 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service a very kind and…
Excellent service a very kind and polite man serviced my lift which is invaluable to me. Everything was 100%
23 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that you received excellent service from our engineer. We appreciate you letting us know everything was 100%!
No problems very good service
Stannah kept us informed they were clean workers they were on time and very friendly
20 de marzo de 2026
Respuesta de Stannah UK
We appreciate you sharing your positive experience! We're happy to hear that our team was friendly, punctual, communicative, and tidy while completing the work.
Efficient and quite quick to deliver…
Efficient and quite quick to deliver once ordered
24 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that your order was delivered quickly and efficiently. Thank you for your positive feedback; it means a lot to us.
Splendid service
Received a reminder. Came at a time to suit me and phoned before hand to say he was on his way.
27 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that the reminder and call beforehand worked well for you, and that the timing was convenient. Thank you for your positive feedback!
The installer arrived on the time he…
The installer arrived on the time he stated, really friendly and professional and the stair lift is brilliant quality. Highly recommend Stannah to anyone!
27 de marzo de 2026
Respuesta de Stannah UK
We appreciate you sharing your feedback! We are so glad to hear that the installer was friendly and professional and that you are happy you chose Stannah.
Professional and Reliable Service
Always an efficient and professional and reliable service from all at Stannah.
26 de marzo de 2026
Respuesta de Stannah UK
We appreciate you sharing your positive experience. We're happy to hear that you consistently receive efficient, professional, and reliable service from our team.
Brilliant service from start to finish and after
From start to finish excellent service
Everything was explained clearly
Installing chair was so quick
After care was amazing
Nothing was to much bother
Would totally recommend this company.
23 de febrero de 2026
Respuesta de Stannah UK
We appreciate you taking the time to leave such great feedback. We're happy to hear that you were pleased with the clear explanations, quick installation, and amazing aftercare. We value your recommendation.
Respuesta de Stannah UK
We're so happy to learn that you received expert service from our knowledgeable engineers with a rapid response. Thank you!
you can relax and enjoy the experience of dealing with them
Great is the wrong adjective but relief when your call is handled swiftly, repairs are carried out with little fuss, the engineer is both polite, efficient and knows his stuff.
In this respect Stannah as a company can be relied upon and one of the few companies that are in my view praiseworthy.
26 de marzo de 2026
Respuesta de Stannah UK
We appreciate your feedback and are glad the service was handled efficiently. It's great to hear the engineer was polite and knowledgeable. We are happy you chose Stannah.
Respuesta de Stannah UK
We are happy to receive your positive feedback. Thank you for letting us know you found our installers professional and tidy.
The company didn’t do anything most…
The company didn’t do anything most other companies wouldn’t do.
The secret is with the people who do the job.In my case it’s down to Robbie the service engineer.
25 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that the team made a positive difference for you. We appreciate you pointing out the value that the people bring to the job, and we thank you for your feedback.
Respuesta de Stannah UK
We're happy to hear that you found our service great and our engineer friendly and helpful. Thank you for your positive feedback; we appreciate it.
Two service engineers called to my…
Two service engineers called to my mother’s house recently.
They were polite and professional.
They worked diligently and were happy to answer any questions.
The whole process was completed within 40 minutes.
25 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that the engineers who visited your mother's house were polite and professional. We appreciate your positive feedback regarding their diligence and willingness to answer questions.
Excellent service and aftercare
25 de marzo de 2026
Respuesta de Stannah UK
We appreciate you taking the time to share your experience, and we are so happy to hear you received excellent service and aftercare!
Disorganised Admin Team
I requested a Stannah stair lift to be removed from one property and fitted to another. I was asked to pay the fee in advance which I did. A mutual date was set to do a survey on the new property. The engineer came and did the survey and arrange a fitting date. I then contacted Stannah to confirm all was ok and which point they said the first engineer was on holiday and they had to do the survey again. On the day of fitting the engineer went to the new property then realised he was at the wrong property. The actual fitting teams were very good however the actual admin team were slightly disorganised and did not call back when they promised to. I feel once they had the monies it became of low importance. Shame really as the actual stair lift is great and so are the engineers.
25 de marzo de 2026
Respuesta de Stannah UK
Thank you for taking the time to share your experience with us. We’re very sorry for the inconvenience caused by the miscommunication and the issues you encountered during the survey and scheduling process. This is not the level of service we aim to provide.
We’re pleased to hear that you were happy with the fitting teams and the stairlift itself, but we understand how frustrating the administrative difficulties must have been. Your feedback is important, and we will use it to help improve our service.
If you need any further assistance or would like to discuss this in more detail, please contact us at customersupport@stannah.co.uk and our team will be happy to help.
Thank you again for bringing this to our attention.
Convenient appointments
I was phoned to tell me my annual service was due. I was able to arrange for that service to be done the same day, as that was convenient for me.
The engineer was friendly and efficient. I have had my Stannah lift for five years, and have had no problems.
23 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that scheduling your annual service was convenient and that the engineer was friendlyt! We appreciate you sharing your positive experience and are glad your lift has been problem-free for five years.
Engineer was polite
Engineer was polite, friendly very particular about his appearance, and very efficient.
18 de marzo de 2026
Respuesta de Stannah UK
We appreciate you sharing your positive experience. We're happy to know the engineer was polite, friendly, efficient and took pride in their appearance.
Helpful
Helpful, friendly and felt at ease. He explained what he has done. Highly recommend his expertise.
24 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that you felt comfortable and at ease. We appreciate you recommending our expertise and thank you for your positive feedback!
Operatives was on time
Operatives was on time. Got on with the servicing.
Pleasant and personable engineer.
Tidy and clean before he left.
24 de marzo de 2026
Opinión espontánea
Respuesta de Stannah UK
We're happy to hear that the engineer was punctual, efficient, personable, and tidy during the service. Thank you for sharing your positive experience with us!
Service with a smile!
The engineer was friendly, polite and carried out the service efficiently. No worries at all!
19 de marzo de 2026
Respuesta de Stannah UK
We're happy to hear that you were pleased with the service you received. We appreciate you taking the time to share your positive feedback with us!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.