Steel Skins Inc. Opiniones 167

Respuesta de Steel Skins Inc.

Actualizada el 5 mar 2025

Hello Donald,

We're sorry to hear that! Unfortunately, we haven’t received any support requests from you regarding this matter. Could you kindly reach out to us at support@steelskins.co so we can assist you?

If the card was damaged during shipment by the courier, we’ll be happy to issue a replacement for you.

Looking forward to resolving this for you!

Best regards,

Steel Skins Team.

Respuesta de Steel Skins Inc.

Actualizada el 5 mar 2025

Hey John,

Thanks for your feedback! I looked into this with the team, and it turns out the card that was shipped with your order didn’t match the name on the order, so they weren’t able to process it.

The card was set aside for a few weeks in case someone reached out to claim it, as we frequently receive cards without associated orders. It happens quite often that people ship their card to our address displayed on our website without placing an order, which we find really odd.

Eventually, the team went through all pending orders manually and managed to match it based on the name filled in for the personalization details, since the name on the card received matched those.

The delay wasn’t because of the pre-order status—the product was already restocked at that time. It happened because the card didn’t have any note linking it to an order, making it tough to identify.

Just a heads-up for future orders: as mentioned in our confirmation email, if the card name doesn’t match the order name, it’s required to include a note with the order number so we can process it smoothly.

Hope that clears things up! Let me know if you have any other questions at support@steelskins.co

Best Regards,

Steel Skins Team.

Respuesta de Steel Skins Inc.

5 mar 2025

Hello John,

I'm sorry to hear that! I looked into this, and it seems the order was not marked as the D.I.Y transplant option as you had requested. Because of this, it was automatically categorized as "awaiting a card from the customer," which led the team to expect a card from you.

It appears that either we did not receive a confirmation photo of your card’s EMV chip size to verify the correct selection, or one of our support members mistakenly didn’t update the order to the D.I.Y option as requested.

As a result, the order was set aside until a card was received. Later, a shipping label was issued, which inadvertently caused the system to mark the order as fulfilled (since our system automatically marks an order as fulfilled & sends an email once a shipping label is generated).

I can see that you reached out to us in January regarding this issue, and we’ve since been in communication to resolve the confusion. The order has now been correctly reset, marked as D.I.Y, and processed properly this time. Please note that it is still the same Royal Mail tracking number that you've previously received.

We sincerely apologize for the mix-up and any inconvenience it may have caused. We truly appreciate your patience and understanding. If there's anything else we can assist you with, please don’t hesitate to reach out.

Best regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

11 abr 2025

Hello Nolan,

We're sorry to hear that! We're not quite sure what you mean by 'the card is starting to change.' Could you kindly reach out to us at support@steelskins.co so we can assist you?

Looking forward to resolving this for you!

Best regards,

Steel Skins Team.

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Christopher,

We’re sorry to hear about your experience and the delays you encountered with your order.

To provide some clarity, your order was part of a pre-order, which was subject to a wait due to high demand and restocking challenges during that period. Unfortunately, this led to multiple delays, and we sincerely apologise for the inconvenience this caused.

Regarding your choice to switch products, we regret that you felt it wasn’t handled to your satisfaction. While discounts are not typically offered in such situations, we’ll take your feedback into account as we work to improve our processes and communication.

We truly appreciate your patience and understanding and hope you’ll consider giving us another opportunity in the future. If there’s anything further we can assist you with, please feel free to reach out to us at support@steelskins.co.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

Actualizada el 15 ene 2025

Hello Anthony,

We’re deeply sorry to hear about your disappointing experience and the issues you faced with our product and service.

To provide some clarity, we discovered that the manufacturer mixed a batch of cards with previous batches made from different materials without our permission. This led to inconsistencies in quality. The card you received, while still a hybrid card, contained more plastic (back plate) than titanium (front plate), which caused the inconsistent sound and feel compared to our standard 62.5% titanium & 37.5% PVC cards. You can clearly see that the card still contains titanium by inspecting the edges, which reveal the two separate plates used in its construction.

Additionally, if you compare it to the previous card you received, you’ll notice that the earlier version had a thinner PVC plate on the back, contributing to a different overall feel, weight and sound. We take full responsibility for this oversight and have already taken measures to ensure this will not happen again.

We’d also like to confirm that the quality of our current stock has been fully restored to our standard, with all cards meeting the expectations of durability and design.

Additionally, we’ve already processed a full refund for your order to address the inconvenience caused.

We truly appreciate your feedback and will use it to continue improving. If you have any further concerns or would like assistance, please don’t hesitate to reach out to us at support@steelskins.co.

Thank you for giving us the opportunity to make things right.

Regards,

Steel Skins Team,

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Jian,

We’re sorry to hear that you may have received the incorrect card/product.

After reviewing your case, we see that we haven’t received any support requests regarding this matter. Could you kindly reach out to us at support@steelskins.co so we can resolve the issue promptly?

If you’ve received the incorrect product, we’d be happy to offer a replacement to make things right.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Kevin,

Thank you for your feedback! We’re delighted to hear that you’re happy with the overall look of the card.

We’d like to apologise for the inconvenience caused by the glue on the chip. This was an oversight in our quality control process, and we’ll work to ensure such issues are avoided in the future.

As for the tap-to-pay feature, we completely understand your interest in it! Contactless functionality is expected to be available in late April, and we’ll be happy to assist you in upgrading to a card with this feature when it’s released. Please feel free to reach out to us at support@steelskins.co closer to the date.

Thank you again for your feedback and for choosing Steel Skins. We truly appreciate your support!

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Christ,

Thank you for your feedback, and we’re glad to hear that you’re happy with the quality of our cards!

We apologise for the delay in our response during a period of high demand, and we appreciate your patience. Regarding the contactless/tap functionality, we’d like to clarify that this feature is currently not available on our cards. This information is clearly stated on our website to set accurate expectations for our customers.

That said, we’re excited to share that contactless-supported cards are expected to be available in late April. If you’d like to upgrade to one of these cards when they become available, please feel free to contact us at support@steelskins.co, and we’ll be happy to assist you.

Thank you for choosing Steel Skins, and we look forward to serving you again in the future!

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Ali,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your card and that it met your expectations perfectly.

We’re also glad that you found our team responsive and reliable throughout the process. Providing trustworthy and top-quality service is our priority, and it means a lot to us that you had such a great experience.

Thank you for recommending us, and we look forward to serving you again in the future!

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Sean,

Thank you for your fantastic feedback! We’re delighted to hear that you’re satisfied with the card and that it met your expectations. It’s great to know you found our team communicative throughout the process and were able to resolve the chip issue with a quick fix.

We’d like to address your note about the tap function. While the current cards do not support contactless payments, we’re excited to share that contactless functionality will be available starting in late April.

If you’d like to upgrade when this feature becomes available, feel free to reach out to us at support@steelskins.co, and we’ll be happy to assist you.

Thank you once again for your patience and kind words. We truly appreciate your support and look forward to serving you again!

Regards,

Steel Skins Team