Steel Skins Inc. Opiniones 167

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Kenneth,

We sincerely apologise for the delay in addressing your concerns and for any frustration caused.

Upon reviewing your case, we see that your support ticket was forwarded to our team leader for review, which contributed to the slower response time. We appreciate your patience during this process.

We’d also like to confirm that your replacement card has since been processed and should be on its way to you. If you need tracking information or further assistance, please don’t hesitate to reach out to us at support@steelskins.co.

Thank you for bringing this to our attention, and we’re committed to ensuring this matter is resolved to your satisfaction.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Shawn,

We’re sorry to hear that you’ve had a negative experience with us. Upon reviewing your case, I can see that your concern was regarding the American Express Centurion Kehinde Wiley (Floral Design) card, specifically that the name overlaps with the design.

We previously responded to your query, explaining in detail that this is completely normal and is part of the design. The gallery on our website clearly shows that the name printed on the Kehinde Wiley card overlaps with the design, causing the iridescent effect.

As a gesture of goodwill to ensure your satisfaction, we provided a 100% off discount code in the response email for you to reorder the classic Centurion card that you initially preferred. However, I can see that the discount code has not been used and has since expired.

Kindly get in touch with us, and we’ll issue a new discount code so you can reorder the classic Centurion card.

We hope this resolves the matter to your satisfaction.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Brian,

We’re sorry to hear about your experience and any frustration caused. Upon reviewing your case, we can confirm that we responded to your initial request regarding the faulty card, but we haven’t received any follow-up from you to proceed further.

Please don’t hesitate to reach out to us at support@steelskins.co with your order details so we can assist you in replacing the card. We’re here to help and want to ensure this is resolved to your satisfaction.

Thank you for your understanding, and we look forward to hearing from you.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello MJM,

We’re sorry to hear about your negative experience and the frustration you’ve faced. This is not the standard of service we aim to provide, and we sincerely apologise for any delays in responding to your inquiries.

To assist you further, could you please provide us with your order details, such as the order number or email associated with the purchase? You can email us directly at support@steelskins.co so we can investigate the matter and resolve it promptly.

We take your feedback seriously and want to ensure that this situation is resolved to your satisfaction.

Thank you for bringing this to our attention.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Ortiz,

We’re sorry to hear about your experience. We take feedback like yours seriously and always strive to deliver high-quality products.

We couldn’t find any previous contact from you regarding this issue, but we’d be glad to offer you a replacement to resolve the matter. Please reach out to us at support@steelskins.co with your order details so we can assist you promptly.

Thank you for bringing this to our attention, and we look forward to helping you.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Fernando,

We’re sorry to hear about your concerns. Upon reviewing your case, we’d like to clarify that your order was a pre-order, which was subject to a wait until the restock. This information was clearly stated at the time of purchase. Once the restock was completed, your order was processed.

If you have any further concerns or require additional assistance, please feel free to reach out to us at support@steelskins.co, and we’ll be happy to help.

Thank you for your patience and understanding.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Jason,

We’re sorry to hear about your experience and the dissatisfaction caused by the delay and the initial issue with your pre-order.

We’d like to clarify that, to resolve this matter, we offered a replacement card; however, we understand that you declined due to the associated shipping costs. As such, we issued a full refund to ensure your concerns were addressed fairly.

We appreciate your feedback and will continue to work on improving our processes to prevent similar situations in the future. If you have any additional concerns, please feel free to reach out to us at support@steelskins.co.

Thank you for your understanding.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Donald,

We’re sorry to hear about the issues with your initial card. We’d like to confirm that the replacement card was since processed and delivered to resolve the problem with the original faulty card.

If you’re still encountering any concerns or need further assistance, please don’t hesitate to reach out to us at support@steelskins.co. We want to ensure you’re completely satisfied with your experience.

Thank you for your understanding and for allowing us the opportunity to address this matter.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Anthony,

We’re sorry to hear about your concerns and appreciate you bringing them to our attention. Upon reviewing your case, we see that the issue has already been resolved and your replacement card was successfully processed and delivered.

If you have any additional concerns or need further assistance, please don’t hesitate to reach out to us at support@steelskins.co. We’re here to help with anything you may need.

Thank you for your understanding and for giving us the opportunity to resolve this for you.

Regards,

Steel Skins Team

Respuesta de Steel Skins Inc.

14 ene 2025

Hello Kris,

We’re sorry to hear about the issues with your card.

We can see that you previously reached out, and at that time, we informed you to contact us once the cards were back in stock.

If you’re still interested in proceeding with the replacement, please email us at support@steelskins.co, and we’ll be happy to assist you further.

Thank you for your understanding, and we look forward to resolving this for you.

Regards,

Steel Skins Team