Stephanis Opiniones 72

An absolute trainwreck of an experience. I could very well turn it into a kafka novel. 3 times ive given them a faulty xiaomi vacuum and all 3 times they give it back unfixed. Ive had to go to their shop 8 times so far. When i call none of them have a clue about it or even care about the sheer exhaustion of continuously picking up something they again haven't fix and again going down the rabbit hole of explaining to a brick wall my whole saga only for it to begin anew. I wish i were exaggerating for my nerves sake but im not

⭐️⭐️⭐️⭐️⭐️
Very satisfied with the service at Stefanis Limassol. Special thanks to Demos for his professional and efficient handling of my case — the air conditioning compressor was replaced the same day.
Appreciate the respectful approach and quick resolution. Excellent customer service!

Sharp microwave poor quality. Sharp microwave purchased in early 2023. Two year warranty. Three months outside of warranty. Stopped working bad electric burning smell. Took back to Paphos store. Team were good when explained only visit Cyprus for less than three months a year so unit has hardly been used. Offered to refund the 25 Euro cost of sending in for repair from repair bill. They have a good system of keeping you informed of progress. After two weeks not economic to repair. So after 2 years and three months new microwave purchase for a unit hardly used. Haven’t bought another Sharp!

Неприемлемый для ЕС сервис. Заказала блендер, включила первый раз, он стал горячим и запахло горелым. Отвезла в магазин, долго думали и хотят вернуть мне дымящийся блендер обратно, утверждая, что он совершенно исправен. Для меня это важный рабочий инструмент, за это время я уже купила другой блендер, и уж точно не хочу забирать неисправный, который может загореться. Я блендер не забираю, но сервис этого Stephanis таков, что всем наплевать, на мои просьбы заменить хотя бы ваучером,-ноль внимания. Доставка была долгой, за это время из Китая мне бы пришло 4 блендера на эту сумму. Самый плохой магазин на Кипре.

in june 2024 brought a MateStar Blender , used it twice, it smelt like it was burning and the number 1 on the dial didn't work so took it back, lol they said it has to be sent away, few weeks later its back, take it home plug it in, nothing happens, so guess what, took it back again , and yet again after big discussion about they could not give refund or replace it as not up to them its the company that can issue a refund . i believe the item i brought from the shop is faulty and should have been replaced , it come back for the 3rd time and they said as its working no refund or replacement , they would not budge on it , so took it home again and i don't trust the item and will not use it, and will never shop at Stephanis again , as dont trust them

Six Months of Ironing Out Problems... Literally
I went into this store with a simple dream: a brand-new, shiny, top-of-the-line iron. What I got was... an emotional rollercoaster that would make Iron Man feel weak.

The iron I bought didn’t work—fine, it happens. I took it back, fully expecting a quick fix, because, you know, it was brand new. Fast forward six months of back-and-forth, and what I got in return wasn’t my original iron, but a sad, second-hand version with a completely different cord. I’m pretty sure it wasn’t even the same brand, but hey, who’s counting?

I kindly pointed out the obvious: “This is not my iron,” but the staff, genuinely puzzled, asked ME what they should do. You know, because apparently, I was the one who had swapped my shiny new iron for a slightly worse version of a used one. (My mistake, really! )

Six months, multiple trips, and endless frustration later thanks to Stephanis.
Just go to other electric stores, there are so many good ones in Cyprus. Avoid this store Stephanis and you will avoid a big headache and changes on your blood pressure

FYI Stephanis: just today bought from Public PS5, 1 additional controller and a couples of games. only 800euros more or less. Next month new washing machine and dryer, ofc not from your stores :)
you guys are amateurs, Merry Christmas

I bought a keyboard (Corsair K70 Pro Cherry MX Red) for 100 EUR due to a black Friday promotion (normally sold for 189 EUR) the product was meant to be delivered at my home address but they called me one day after I bought the product to tell me that the last piece in existence was the one that they were using in display for the public, yes, the same kind of item that the public destroy, they wanted to seize the opportunity to gave it to me as "new"

I asked for a refund and I honestly don't recommend buying in this store or at least if you do, avoid delivery at all cost.

I ordered an available in the store item online with a request for collection from one od Stephanie stores, I was supposed to get a notification when the item will be ready for collection. It’s been 5 days, I made 2 calls, sent an email and still no confirmation received, although during the last call the gent said that he thinks it’s ready. It’s the slowest service ever. I requested a full refund, who knows how long this will take. Dreadful experience. Stephanie never again ❌❌❌

hate this place
called the shop and asked if they have a specific laptop available in the town and they said no but when my friend called the same number and asked the same thing they magically have the laptop. We decided to hold on to it but minutes later they call us and say that someone else held onto it online and that online customers come first even tho we were the first ones. Big BS . All happened in Stephanis of Pafos. Would also like to know why online customers come first even tho we have called first.

if there was an option for 0 stars i would give 0
I purchased 2 scooters from the store in Paralimni
In less than 2 months the throttle on both scooters broke which means they can not be used. Took them back to the shop who tell me they have to be sent to Nicosia. I was then told i had to pay 70 euros per scooter for them to be fixed even though they are less than 2 months old and even though it is very apparent it is a fault of the manufacture as it happened to both scooters. We paid the money to have them repaired. we collected them then after 1 month the same problem. This has happened to the scooters 3 times, and we have been charged 3 times to fix each scooter. Once the 70 euros was paid, they realised there is a fault with the battery they called us and wanted an additional 100 euros making this cost 170. We said no to return the scooter. We have just been to collect the scooter and even after paying the 70 euros the throttle is broken, they sent it back unrepaired and then wanted an addition 25 euros for checking the battery. The management is unhelpful, and the staff customer service is shocking. The company is a fraud stay away from them. There are better shops in Cyprus please if you value your hard earned money do not spend it in this store!!!

Never again.
Laptop with a damaged cpu.
Thiis year bought a damaged poloroid camara.
I made 3 trips to the store for the laptop and now im in the same situation with the camera.
The products they sell are faulty.
I should have learnt my mistake the first time and gone to public store.

Good range of products with good prices.

Furthermore, all of my issues or warranty concerns have been dealt with immediately.

Bought a defective product (HP Printer), they would not refund nor replace even after less than a week of having it. They disregarded my calls for assistance and so now that have lost a good customer.
BUYER BEWARE, if you are buying anything other than paper, leads or inks, avoid larger electrical goods.
STEPHANIS YOU SUCK

I was communicating with customer service agent named Alex , he went beyond search what I needed until he found it, very helpful, informative with proper manners and humane approach all that customer service should be.
I have not seen something like that in past 15 years in Cyprus. I am happy that there are improvements
..
Thank you 🙏 Alex , you have helped me tremendously..
Daniela

I used to be very happy with Stephanis and I have bought many items from them. On this date I went for among other things a phone cable. I took along the old one showed it to the employee and he gave me a completely wrong one. Now I have to go again. About a month ago the remote on my Tesla tv, bought from Staphanis, broke and I asked for a new one. Stephanis quoted eur 45 but I bought it on the internet for eur 5. Also many times if you buy electrical items they forget to give you an adapter plug for Cyprus

one of the most good electronic shop all my electronics is from there

online order available same day.( wahl hair trimmer ) sms sent to confirm purchase and order ready to collect. paphos branch ( kilkis ) staff friendly and helpful. reccomend stephanis. good choice of products and prices

Avoid this store at all costs!!
They are ok until you make a purchase..if you buy a faulty device a nightmare unfolds..avoid avoid avoid!!
I bought a robotic vacuum,faulty by factory did my research they were just calling me asking stupid questions ..just avoid them NEVER AGAIN!!
Customer service its pathetic!!

Super disapointed. We bough vacuum cleaner Xiomi Mi vacuum and mop ( around 300Euro) and after few months one of the weels got broken, so we took it to the shop. After 2 weeks they said it will cost 60euros for a new wheel- we agreed of course as it was still new and we did not want to buy new one. They fixed it after another 2 weeks. It worked well until the other wheel broke the same way just 1 month later. We went again to the shop hoping they would fix it for free- well no it diddnt happen instead they asked another 90Euros to fix it! How come? So imagine half of the price of the vacuum was the cost of the wheels. We did not accept and we ordered parts separately and when we opened it we saw that from inside there were so many broken parts, so we dont think it will last long. DO NOT BUY THINGS FROM THERE!

The staff is very unhelpful, they don't have any idea what about the shop is selling, shame on you like a company