Stephanis Opiniones 72

Great prices and great service. I have bought a range of products from them, from my hyperX cloud 2 headset to my 3-joint TV bracket. They deliver to a shop near you if the current shop does not have the item. They have special discounts for loyal customers and I am yet to receive a defective item from them.

Bought a cordless hoover less than 18 months ago with their so called 2 year warranty. Clip holding the vacum head snapped. They wanted to charge me €95to repair it. Don't touch this shop with a bargepole their warranty is worthless folks. Will never buy from them ever again!!!

The so called experts on product types at Stephanis will openly and shamelessly lie about products to get you to buy what they want. This happened on two separate occasions in the past.

Then after making the mistake of buying a printer fro them I then learn they don't keep the toner in stock. So I order the toner, go back a week later to collect and they tell me they've sent it back. I have to be there within 48 hours or I do without. Are you kidding me? I need to give specific notice and a set time frame for printer toner? I want to buy it, not take it on a date.

Mismanaged, dishonest, disrespectful. This should be the sign over the door. Forget these jokers. Buy from Amazon instead.

If I could give 1 and a quarter for this shops customer service I would.

That’s how low it is.

Terrible customer support and completely untrustworthy products. The guy at the repairs (mr Vasilis) was very rude and talked in a way that is HIGHLY INAPPROPRIATE towards customers. Stephanis sold me a very expensive laptop that had major features not working (like Wi-Fi access, restart on its own and my work being lost). When I spoke with mr Vasilis his reply was that "you bought the laptop 8 months ago". So to get this right, the life expectancy of a brand new laptop that costs over 700 Dollars (plus VAT) is just 8 months? Are we really serious right now? The laptop I was given was defective and it is my right as a consumer to be given a NEW laptop that this time actually works as advertised. The problems begun from the very 1st month, but I could not return the laptop because I was working in it (that's the reason I bought it). I had reported the problem but mr Vasilis said that there were no complains (which was either a lie or a mistake on behalf of the Stephanis team because I had submitted a complaint from the very first weeks after I bought the laptop). I bought extra accessories on my own to make it work but after a point on the condition of the laptop was unacceptable. The fact that they sold me a defective laptop in the 1st place is shameful to begin with.

Είναι ψεύτες και όταν πάρεις ένα προϊόν και είναι ακόμα μέσα στην εγγύηση και πάθει κάποιο πρόβλημα δεν σου το επιδιορθωνουν και σου λένε ότι το έσπασες εσύ

We bought a machine for meat and in 2019 . We used it only 3 times untill today. I brought it to the servise because something was noy working correclty pluss the infront metals should be stainless steel but got fully rusty. Today i received the mixer and they told me that is damaged and is not profitable to fix it. I can understand this but what about the infort stainless steel? Sorry the quarantine is finished. And i wonder . Why they sell fake products , dangerous materuals for the health of us and our children?
No trust!

TERRIBLE SERVICE.
INCOMPETENT.
RUDE BEHAVIOR. NO INFORMATION.
SLOW AND DON'T KNOW WHAT THEY ARE SELLING,
I WILL NEVER BUY ANYTHING FROM THERE AGAIN.
DO NOT RECOMMEND ANYONE TO BUY FROM THEM.

I bought a 600 euro laptop and it wouldn’t charge because apparently my little sister dropped it which caused minimum damage to the plug and it wouldn’t charge which okay our fault but when i gave it to them to fix it they told me it was not fixable. I went to pick it up and it was way more damaged than it was when i brought it to them ! Of course they wouldn’t admit a thing

Bought a toaster online on 3 September, to be delivered to Larnaca town. It was available in the Paphos store and it was a very low price. Delivery was free.

They called me to tell me the product was no longer available because it was damaged. I could tell he was lying. They simply did not want to pay for delivery for such a low profit product (it was on sale).

I checked a week later and it was still available online. As of 9th October (more than a month later) the product is still available online!!! They clearly lied, but they returned the money, hence the extra star in the review.

After purchasing a samsung galaxy watch 4 i went home to open it and when i did, i found that the screen was already cracked. Went back straight ahead not even half hour later than the time of the purchase and the manager there tells me its broken and i need to pay for repairing it. Won't give me any replacement or my money back, these guys are thieves and should be closed down! After checking with a lawyer i have a very strong case and will be proceeding legally.. Got the receipts and their "reports"...Literally go to any shop other than this one and know your rights as apparently they try to steal their customers.

The worst customer services by far.They only care about money amnd once you buy the product they dont care!!! I bought a disfunction product in December, I call many times the answer only once and I am still waiting to call me back!!!!

Worst customer service. We bought items worth 800 euros and when we told them our television had something wrong with it when we installed it they blamed us and said it’s our fault and we should bare the costs. We will fight them legally. Horrible. Never going there again.

Purchased a beard trimmer online to be delivered from the Limassol Polemidia store to an ACS in Nicosia. Six days later and I'm still waiting.

Staff very professional always trying to help you out.

They have the best prices in Limassol on electronic products.Whenever i want to buy something i check here first

We bought a Xiaomi smartphone. I woke up one day and my phone was stuck on the MIUI logo without even touching it. I brought the phone 2 times to their Help Center and they could not fix it as they needed Google account id and password.
I need a logic person to explain to me how I am supposed to remove the google account from the device when it's not even powering on ?
Stephanis advised they cannot help me. So i guess I have to throw the device away after 7 months of ownership .

Bought a Macbook Air online from Stephanis, store said the remaining one had been a previous display model but was OK. 11 months after purchase it failed, turns out the item had been purchased in the Czech Republic15 months previous. Apple extended the warranty but when they came to fix it reported fluid and rust damage evidence that negated the warranty and would cost 75% of new item. this has never happened while i have owned it and can only have happened previously

Recently I bought a Vacuum Cleaner (5 days ago), although it works adequately ok, it cannot connect to the app, which basically makes useless half of it's functions. Stephanis has been nothing but unhelpful on that matter and they keep asking me to send it to their service facilities which will take at least 20 WORKING days just to figure out the problem.