Good variety of sofas and armchairs all available to sit and try out Good range of colours and fabrics though salesman did not know full range of options but was able to find out
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Good variety of sofas and armchairs all available to sit and try out Good range of colours and fabrics though salesman did not know full range of options but was able to find out
La empresa ha respondido
Great customer service, spent a lot of time helping me with choice of chair +footstool I purchased. Plenty choice in store. Delivery men were excellent, very nice 2 guys.
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Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... Ver más
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Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... Ver más
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For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
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The professional, friendly, helpful lady who served me today.
Very knowledgeable and nothing was to much trouble.

Respuesta de Sterling Home
Quick and east to order at store. Delivery made on 29/6/26 as arranged without any problems

Respuesta de Sterling Home
Amy Ireland helped us today providing lots of relevant info while at the same time not being at all pushy. She is going to send fabric samples to our home to assist in our decision making.

Respuesta de Sterling Home
We have shopped at Sterling Home Store many times over the years and are always impressed by the professionalism of the staff.
Todays experience was up to the usual standard.

Respuesta de Sterling Home
Steve was great, only in the shop for 5 mins found a sofa after a 2 year search.

Respuesta de Sterling Home
We had great service from Donna Rae. She was very helpful and very patient with us, while we were choosing our colour scheme for our furniture.
She is very friendly and made us feel at ease throughout both of our visits. Thank you.

Respuesta de Sterling Home
Pleased with kitchen flooring and most of the customer service. Clive was very helpful and understanding.
We initially chose flooring which when it arrived had an overall green look. We wanted a replacement which was eventually upheld but had to pay
extra for returning the flooring £500 which
still seems ridiculous. The fitter Stevie was great.

Respuesta de Sterling Home
Pleased with my carpet and the ftting. Staff were very helpful when ordering. My only complaint was that I had to ring, more than once, to get a copy of the sales form which I had not received. Also, conformation of my payments made.

Respuesta de Sterling Home
On arriving at the store and we went to the payment desk to ask for assistance as my Brother has got special needs.
The person there went on the tannoy and called for a sales assistant who appeared within a very short time she was called Catherine and looked after us throughout the process explaining things all the way.

Respuesta de Sterling Home
As always, great choice and guaranteed high quality on all products.
Very friendly salesman (Matthew) made our purchase so easy.
Thanks

Respuesta de Sterling Home
We were sofa shopping, and were approached by a friendly and helpful salesman called Matt. He gave us good information and advice, and was happy to give us time and space to make a choice. Matt is easy to chat to, and is an asset to the team.

Respuesta de Sterling Home
Purchased a suite, was told it would be 11 weeks , then advised it would be 12 weeks , called them to chase up then told another 2 weeks.
Poor show , and wouldn't have purchased if I was given accurate time scale for delivery.
I'm sure they will hide behind the 'estimate' statement but won't buy again.
Remember it's an expensive delivery charge so makes it more bitter when it's weeks over the estimated time frame!
Response to response:
Here's a suggestion that may be a bit out of the box, why not adopt a customer service approach?... maybe offering a refund of the delivery cost....or what about a refund of the care package I also purchased?
I know that adopting a compensatory approach may be something outwith he levels of customer service you're used to, however it may eliminate some of the frustration caused.
You should Google ' customer service '.
Apologies cost nothing, unlike the delivery charge.

Respuesta de Sterling Home
Difficult to write a review when I have not received my goods, them having being delayed until the end of June!

Respuesta de Sterling Home
Cannot recommend Steve highly enough at the Aberdeen Store. Helped us with different styles and good ideas for accessories. We ended up with 2 sofas & footstool. Also got carpet arranged for our living room too. Didn’t rush us. Great customer care, what a star!! Thanks Steve!! ( only came in for a coffee!☺️)
Lynn & Allan

Respuesta de Sterling Home
The boys were punctual, efficient and even hoovered up most of the excess carpet! As an added bonus, one of them helped me move some furniture back into the room before they left.

Respuesta de Sterling Home
Fantastic service from a young gentleman named Ryan.
Ryan was so knowledgeable and helpful. From the initial interaction through to the completion of the purchase Ryan’s service was exemplary.
I spent some time browsing a number of areas of this lovely store. Every member of staff acknowledged our presence, which is so refreshing.
Definitely recommend a visit to this store.

Respuesta de Sterling Home
I had a great experience and assistance today purchasing a Paul Stressless recliner chair with Matt in Sterling’s Aberdeen, Bridge of Don branch. He was really helpful letting me test the chairs for a good time whilst my son played and to price up and consider different options and requirements.

Respuesta de Sterling Home
Fantastic set of staff at the Aberdeen site. All extremely helpful and very knowledgeable on their ranges. This store has a superb collection, we were spoilt for choice. Donald did a fantastic job of looking after us along with Jason. We will definitely return to purchase items from them and highly recommend the store. You’ll not be disappointed.

Respuesta de Sterling Home

Respuesta de Sterling Home
Excellent quality of bedroom furniture.
Instore staff was great from start to finish.
Was advised that delivery would be approximately 6 weeks, I was kept informed .
Delivery to the 2nd floor flat not issues.

Respuesta de Sterling Home
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