Ordered Fresh Linen & Citrus. Sea Breeze. Lemon Mandarin Lemongrass - Candles and Reed Diffusers, beautifully packaged, look high end, scents are amazing and well priced. Customer service polite & he... Ver más
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Consulta las opiniones de los clientes
Dear Stoneglow Team, I would just like to take a moment to say a sincere thank you for your wonderful service. I would especially like to mention Adelina, who was absolutely lovely and provi... Ver más
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Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oa... Ver más
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I ordered a few items including a refill of a reed diffuser. the items arrived promptly with good communication and well packaged. Unfortunately the replacement reeds were missing. I emailed customer... Ver más
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Información sobre la empresa
Escrito por la empresa
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
Información de contacto
5 Lyon Road,, RM1 2BA, London, Reino Unido
- 020 8595 8878
- onlineshop@stoneglowcandles.co.uk
- stoneglowcandles.co.uk
4,3
Excelente
606 opiniones
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Scent-tastic, beautifully packaged Candles & Reed Diffusers
Ordered Fresh Linen & Citrus. Sea Breeze. Lemon Mandarin Lemongrass - Candles and Reed Diffusers, beautifully packaged, look high end, scents are amazing and well priced. Customer service polite & helpful when I phoned too. Highly recommend and will be placing another order soon.
14 de septiembre de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Dear Lorraine,
Thank you so much for your wonderful review! We’re delighted to hear you’re enjoying your Fresh Linen & Citrus, Sea Breeze, and Lemon Mandarin & Lemongrass candles and reed diffusers. It’s lovely to know you were impressed with the fragrances, packaging and value, and that our team could help when you called. We really appreciate your recommendation and look forward to welcoming you back for your next order!
Excellent customer service
Dear Stoneglow Team,
I would just like to take a moment to say a sincere thank you for your wonderful service.
I would especially like to mention Adelina, who was absolutely lovely and provided such friendly, helpful and attentive customer service. Was a pleasure to deal with and made the whole experience feel very positive.
It is always appreciated when someone goes above and beyond to help, and I felt that Adelina truly did that. Is a credit to Stoneglow.
Thank you again for your kindness and excellent service.
11 de septiembre de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Dear Ann,
Thank you so much for your lovely feedback. We’re delighted to hear about your positive experience with Adelina and will be sure to pass your kind words on to her.
We really appreciate you taking the time to get in touch and thank you for your support.
Great Customer Care
I ordered a few items including a refill of a reed diffuser. the items arrived promptly with good communication and well packaged. Unfortunately the replacement reeds were missing. I emailed customer service and received an almost immediate reply from Adelina who informed replacement reeds will be in the post asap. For me good service is about things mostly being right, but when they inevitably go wrong occasionally a quick, polite response and a good resolution are also a measure of great customer care. that's what I got today from Adelina so here is a 5* review. thanks. Highly recommended
15 de septiembre de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Thank you so much for your wonderful five-star review! We’re delighted that your order arrived promptly and well packaged, although we’re sorry the replacement reeds were missing. It’s lovely to hear that Adelina responded quickly and arranged a resolution straight away. We’ll be sure to share your kind feedback with her. Thank you for your patience and recommendation—we truly appreciate your support!
Excellent customer service
I contacted customer services as my order hadn’t been delivered. Adelina replied promptly and arranged for a replacement to be sent out, which I have now received.
I would add that it was very well packaged and I love the scent of the Whisky Et Chene diffuser ( which doesn’t smell much like whisky as as you may imagine)
12 de septiembre de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Thank you so much for your lovely review! We’re sorry your original order didn’t arrive, but we’re delighted Adelina was able to arrange a replacement promptly. It’s wonderful to hear that it arrived safely and that you’re enjoying the Whisky Et Chêne diffuser—its sophisticated scent is certainly more subtle than the name might suggest! We hope you continue to enjoy it.
Great CS
I had an issue receiving my order confirmation but reached out to customer service and Adelina was very helpful! Super quick response and sorted everything out for me straight away.
7 de septiembre de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Thank you for your wonderful review! We’re sorry you had trouble receiving your order confirmation, but we’re delighted Adelina responded quickly and resolved everything straight away. We’ll be sure to share your kind feedback with her!
Still haven't received my order
1 de septiembre de 2026
Respuesta de stoneglowcandles.co.uk
Dear Christine,
We are very sorry to hear about your experience. Please accept our sincere apologies for any inconvenience caused.
At your earliest convenience, please contact our Customer Service team at onlineshop@stoneglowcandles.co.uk. A member of our team will be pleased to assist you and ensure that the matter is resolved as quickly as possible.
Didn't get order confirmation
Didn't get order confirmation ! Quite concerning not knowing if payment had gone through without order going through, rang to query and was told confirmation would be emailed ,it wasn't only got notification from royal mail order was out for delivery, shocking correspondence should do much better
1 de septiembre de 2026
Respuesta de stoneglowcandles.co.uk
Dear Stefania, we’re sorry for the concern caused by the lack of order confirmation. We can confirm that your order was processed successfully and that a copy of the invoice was sent to your email address twice. Please check your spam or junk folder, as it may have been filtered there. We apologise for any inconvenience and appreciate your feedback.
Respuesta de stoneglowcandles.co.uk
Thank you so much for your kind review! We’re delighted to hear that you’re happy with our service. We truly appreciate your support and look forward to serving you again!
Absolutely luv my diffuser x excellent…
Absolutely luv my diffuser x excellent service x
28 de agosto de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Hello Lisa, thank you for your wonderful review! We’re delighted you enjoyed our products.
Lovely products
Lovely products, excellent delivery and extremely well packaged.
Would highly recommend
7 de agosto de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Dear Ruth, thank you for your wonderful review! We’re delighted you enjoyed our products and that everything arrived well packaged. We truly appreciate your support and look forward to serving you again.
Stoneglow’s products are amazing
Stoneglow’s products are amazing. I originally ordered from a local stockist, and came back to the main supplier to find some more products. There was a small issue with delivery, and when I reached out to the company, they were super helpful and resolved the issue same day. Big shout out to Adelina! Thank you for your help
28 de julio de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Hello,
Thank you for your lovely review! We’re delighted you’re enjoying our products and that Adelina was able to resolve the delivery issue so quickly. We’ll be sure to pass along your kind words to her. Thank you for choosing Stoneglow—we truly appreciate your support!
Superb products
Superb products, well packaged for delivery. Overall great service.
29 de julio de 2026
Respuesta de stoneglowcandles.co.uk
Dear Austin, thank you for your wonderful review! We’re delighted you enjoyed our products and that everything arrived well packaged. We truly appreciate your support and look forward to serving you again.
I recently contacted stoneglowcandles…
I recently contacted stoneglowcandles in search of a specific fragrance reed diffuser.
Adelina contacted me very quickly with advice and she quickly sourced my product.
Excellent ***** service
27 de julio de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Thank you so much for your wonderful five-star review! We’re delighted that Adelina was able to quickly source the reed diffuser you were looking for. We’ll be sure to pass along your kind words. We truly appreciate your support and hope you enjoy your fragrance!
Adelina was so helpful with my recent…
Adelina was so helpful with my recent order first delivery didn’t arrive and no information from the Courier she quickly responded and resolved the situation and I am more than delighted with the service and products. Fully recommend and will definitely order again the future.
16 de julio de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Dear Morag, thank you so much for your wonderful review! We're delighted to hear that Adelina was able to quickly resolve the issue with your first delivery and turn your experience around. We truly appreciate your patience and your kind words about both our service and our products. Your recommendation means a lot to us, and we can't wait to serve you again in the future. Thank you for choosing us!
I never received my command !!
I never received my command !!! I think this website and this seller are a scam. Don't use it... :'-(
30 de marzo de 2026
Respuesta de stoneglowcandles.co.uk
Dear Marie,
We're sorry to hear about your experience.
We’re sorry to see this review. Having investigated the order, our records confirm that you contacted us in March requesting that it be cancelled. The order was therefore cancelled as requested and was not dispatched.
We take allegations of this nature very seriously and would like to reassure customers that Stoneglow is an established UK business with over 35 years’ experience. Please contact our customer service team directly should you require any further clarification regarding the cancellation.
Generally excellent but refill option seems slightly weaker
Quick delivery and good quality packaging and presentation.
Wide range of aroma options.
We have found the refill product to be less effective in diffused strength than the original and this detracts from our experience which is otherwise excellent
29 de junio de 2026
Respuesta de stoneglowcandles.co.uk
Hello David, thank you for your thoughtful review. We're delighted to hear you were pleased with the quick delivery, quality packaging, presentation, and our wide range of fragrance options.
We're sorry to learn that the refill didn't provide the same fragrance strength as the original diffuser. Your feedback is valuableb for us, and we'll share it with our product team as we continually work to improve our products. Factors such as the age of the reeds or the environment can also affect fragrance performance, so replacing the reeds when using a refill can often help maximise diffusion.
.
Respuesta de stoneglowcandles.co.uk
Hello Barry, thank you for your wonderful review! We're delighted to hear you were happy with both our products and the service you received. We truly appreciate your support and hope you continue to enjoy your Stoneglow fragrances.
Great products and well packaged for…
Great products and well packaged for delivery…
29 de junio de 2026
Respuesta de stoneglowcandles.co.uk
Dear Tina, thank you very much for taking the time to share your review. We are delighted to hear that you are enjoying our products.
Speedy delivery service.
Speedy delivery service.
Excellent value.
Products are fabulous and scents are gorgeous. Long lasting.
29 de junio de 2026
Respuesta de stoneglowcandles.co.uk
Thank you so much for your wonderful 5-star review!
Dear Lana, we're delighted to hear you were pleased with our speedy delivery, great value, and, most importantly, that you're enjoying the beautiful, long-lasting fragrances. Your kind words mean a great deal to everyone at Stoneglow.
We truly appreciate your support and hope to welcome you back again soon!
Hit and miss
The Milan reed diffuser has a gorgeous scent but I would hesitate to recommend it as it doesn’t appear to have a particularly long shelf life. I bought three bottles; the first two were great but the third one seems to have gone off. It’s supposed to be a clear liquid; my one is a vexing shade of orangey brown. It has very little scent and zero throw.
Stoneglow have no interest in addressing this problem and have told me to take it back to the store from which I purchased it. I won’t be going anywhere with it, not least because I suspect that the store will be equally unhelpful. I also won’t be forking out for any more stoneglow products. The “Water” candles were also a complete waste of money because, despite how lovely they smelt in the box, they have no scent at all whilst burning.
In a single purchase, I bought reed diffusers, candles and oils. One way or another I’ve had negative experiences with all of them (the oil wouldn’t come out until I punched holes in the dropper insert) and would not, for that reason, recommend buying them as gifts before trying them out yourself.
29 de junio de 2026
Opinión espontánea
Respuesta de stoneglowcandles.co.uk
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how disappointing this must have been, especially after enjoying your first two reed diffusers.
Regarding the issue with the third diffuser, our policy is that products not purchased directly from Stoneglow must be returned to the original retailer for assessment. Also a proof of purchase is required before any further action. The retailer is responsible for providing a replacement or refund in line with their returns process, and they can also liaise with us if required.
We genuinely regret that this has left you feeling disappointed, as this is not the experience we want our customers to have. We appreciate your comments regarding the candles and fragrance oil as well, and we will ensure your feedback is shared with our product team for review.
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