stoneglowcandles.co.uk Opiniones 

606
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered Fresh Linen & Citrus. Sea Breeze. Lemon Mandarin Lemongrass - Candles and Reed Diffusers, beautifully packaged, look high end, scents are amazing and well priced. Customer service polite & he... Ver más

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Valorada con 5 estrellas sobre 5

Dear Stoneglow Team, I would just like to take a moment to say a sincere thank you for your wonderful service. I would especially like to mention Adelina, who was absolutely lovely and provi... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a few items including a refill of a reed diffuser. the items arrived promptly with good communication and well packaged. Unfortunately the replacement reeds were missing. I emailed customer... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de velas
  2. Tienda de regalos

Escrito por la empresa

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

606 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

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(606)

74 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Company is good

Company is good , good timing on the delievery

29 de agosto de 2025
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Respuesta de stoneglowcandles.co.uk

Hello Stephanie, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Valorada con 5 estrellas sobre 5

Really lovely candles.

Ordering to delivery was so straight forward. Received candles packaged well and a nice selection as usual .
Always order from Stoneglow as all the candles I’ve received burn well with a lovely fragrance .

29 de agosto de 2025
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Respuesta de stoneglowcandles.co.uk

Hello Moira, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Valorada con 5 estrellas sobre 5

Love the smell of Stoneglow Reed…

Love the smell of Stoneglow Reed diffusers, they last ages and the room smells amazing. I really like the Raspberry and Amber at the moment.

30 de agosto de 2025
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Valorada con 5 estrellas sobre 5

Website was easy to navigate

Website was easy to navigate. Found the product I was looking for with ease. Beautifully packaged refill for diffuser.

30 de julio de 2025
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Respuesta de stoneglowcandles.co.uk

Hi Holli, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Valorada con 5 estrellas sobre 5

Good experience…

Great products well wrapped and speedy delivery all round good experience

14 de julio de 2025
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Michael, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Valorada con 5 estrellas sobre 5

Orris & Ylang…A truly heavenly fragrance

My sister has used the Orris & Ylang Ylang reed diffuser for years and everyone comments about the beautiful fragrance in her home. I have started using it too and I'm absolutely delighted with it. I was surprised how quickly the fragrance filled my living room. This company's reed diffusers are far superior to others that I've used. I would highly recommend this company.

4 de julio de 2025
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Valorada con 5 estrellas sobre 5

Fab fragrance

Always a great choice of products & good savings too.

4 de junio de 2025
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Respuesta de stoneglowcandles.co.uk

Hi Caroline, thank you so much for taking the time to leave a review, your feedback is highly valuable to us.

Valorada con 2 estrellas sobre 5

waitng for too long of my order…

waitng for too long of my order delivery. everytime i need to message rge support team then my order can be despatched.

5 de junio de 2025
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Respuesta de stoneglowcandles.co.uk

Hello Wen, we appreciate you taking a moment to share your experience. We typically dispatch orders within 1-3 business days. Following dispatch, our standard delivery service usually takes an estimated 2-4 days for your order to arrive. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

________________________________________________________________________________________________
Dear Wen, your feedback is important to us so we are pleased to announce that we have selected Royal Mail as our courier partner moving forward to ensure that our lovely products are delivered promptly and arrive in excellent condition.

Valorada con 5 estrellas sobre 5

Stop scrolling and look at this company

I had never heard about this company until I received a Sea Salt diffuser for my birthday. And WOW it is gorgeous. I have spent a fortune on diffusers paying up to £45 a time. I now realise I have been paying for a ‘name’. The day after I bought a 500ml refill for all my diffusers. no word of a lie this saved me £180!!!! As one review mentions, delivery took a while due to the company closing for a week. But everyone deserves a break don’t they?? The website for very clear orders would not be processed for a week!! Once they returned my order was received within 5 days. So I feel this review was slightly unfair. I am so happy I found this company. Would highly recommend and will use again. This one diffuser made turning 50 worth it. Just wish my birthday points could have been added to my rewards account.

5 de junio de 2025
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Sarah, we're overjoyed to see your review! It's fantastic to learn that our products have made a positive difference for you. Thank you for sharing your experience with us!

Valorada con 1 estrellas sobre 5

Unable to comment on quality of produts received Ordered several Reed diffusers a week…

Ordered several Reed diffusers a week ago and paid for these at the same time. Fair enough, there was a message saying that they were closed until today. due to staff holidays. It does not seen to an efficient way to run a business having eveyone off at the sane time? If this is the case, then perhaps they should not take orders unless they cannot fulfill them? I have purchased Stoneglow products previously from department stores so I know they are good quality but have not previously ordered on line before so am not able to comments on the quality of something I have yet to receive

2 de junio de 2025
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Ernest, we appreciate you taking a moment to share your experience and your feedback is important to helps us improve our service. Our team recently took a short break to recharge before we begin our busy Christmas season. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Valorada con 5 estrellas sobre 5

Divine fragrances!

Definitely 5* I really appreciated the fantastic customer service. Delivery was fast.
They have a wide range of excellent value, 1st class luxurious products, the smells are divine.
Trust me you will not be disappointed

27 de mayo de 2025
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Val, we really appreciate you taking a moment to share your thoughts and we are glad you enjoy our lovely products. Your feedback is highly valuable to us.

Valorada con 1 estrellas sobre 5

Ordered the peony and gardenia diffuser…

Ordered the peony and gardenia diffuser after smelling it in a show home. The diffuser arrived unsealed no plastic wrap around the box itself and the mouth of the diffuser itself was unsealed. It doesn't smell nice at all. It's definitely not the same as the diffuser I smelled in the show home. Not sure why it was unsealed either and it felt as if I had been sent a diffuser that had been already opened and returned. I will not be ordering again.

22 de mayo de 2025
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Tindo, we appreciate you taking a moment to share your experience. If you contact our customer service team at marketing@stoneglowcandles.co.uk, a member of our team will be able to look into this for you.

Valorada con 5 estrellas sobre 5

Wonderful customer service, Wonderful scents

I'm a returning customer, love the Keepsake candles and diffusers. Ordered a candle and then wanted to add to my order, which would allow free shipping. Contacted Stoneglow and Adelina at customer service obliged. Added the item, confirmed free shipping, refunded my original shipping costs. So impressed with the service I received and absolutely love the scents. Thank you Adelina

19 de mayo de 2025
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

Valorada con 5 estrellas sobre 5

I was delighted to receive lovely…

I was delighted to receive lovely products at a reduced price in the sale/seconds clearance

28 de abril de 2025
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Respuesta de stoneglowcandles.co.uk

Hello Diane, we really appreciate you taking a moment to share your thoughts. Your feedback is highly valuable to us.

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