Ordered Fresh Linen & Citrus. Sea Breeze. Lemon Mandarin Lemongrass - Candles and Reed Diffusers, beautifully packaged, look high end, scents are amazing and well priced. Customer service polite & he... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Ordered Fresh Linen & Citrus. Sea Breeze. Lemon Mandarin Lemongrass - Candles and Reed Diffusers, beautifully packaged, look high end, scents are amazing and well priced. Customer service polite & he... Ver más
La empresa ha respondido
Dear Stoneglow Team, I would just like to take a moment to say a sincere thank you for your wonderful service. I would especially like to mention Adelina, who was absolutely lovely and provi... Ver más
La empresa ha respondido
Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oa... Ver más
La empresa ha respondido
I ordered a few items including a refill of a reed diffuser. the items arrived promptly with good communication and well packaged. Unfortunately the replacement reeds were missing. I emailed customer... Ver más
La empresa ha respondido
With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.
5 Lyon Road,, RM1 2BA, London, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lovely Company. I purchased the Keepsake, Ceramic,Make a Wish, Thyme, Sea Salt and Sweet Balsam diffuser and Candle. The perfume is delightful, fresh and uplifting. The ceramic containers are a smart accessory for any room setting. Great all round especially when purchased in the sale! Thank you Stoneglow. Only negative was Evri, their service was not good! Changed the day three time and the arrival time was changed on three occasions on the final day. They are letting you down Stoneglow when you offer so much!

Respuesta de stoneglowcandles.co.uk
I bought my first reed diffuser on holiday in Yorkshire and I put it in my bathroom it smells amazing so I bought another one when I got home , now I’ve just received the Christmas tree one which I’m going to open when I put my decorations up . Love these diffusers.

Respuesta de stoneglowcandles.co.uk
I purchased several candles and diffusers from this company. While the diffusers were fine, the candles were a major safety concern. The flames from the candles would get unusually high, causing the candle pot to turn completely black. At one point, the flames were so intense that they left a black mark on my wall.
As someone who regularly buys candles and is a bit obsessed with them, I was very disappointed. These were among the most expensive candles I’ve purchased, but unfortunately, they turned out to be the worst in terms of quality. I haven’t bought anything from this company since and won’t in the future.

Respuesta de stoneglowcandles.co.uk
My friend was delighted with her gift as she loves Stoneglow, but the EVRI courier did not deliver on time, they did not advise the delivery was late, nor did they respond to an escalation query so a very poor delivery service.

Respuesta de stoneglowcandles.co.uk
I absolutely love Stoneglow diffusers and melts - they smell amazing and last for ages!! I would highly recommend them.

Respuesta de stoneglowcandles.co.uk
Received my order today. I'm extremely delighted with the products. They are all for Christmas presents but I know the recipients will be delighted too. Wonderful fragrances. Thank you for my little free gift too.

Respuesta de stoneglowcandles.co.uk

Respuesta de stoneglowcandles.co.uk
As always great choice of candles, well packaged, well done

Respuesta de stoneglowcandles.co.uk
Don’t know about the quality of the product because I still haven’t received the diffusers. My recommendation would be to not use Evri - they really are the worst delivery service in my experience. A week since order and still not out for delivery. Don’t know why in this day and age when other companies are able to turn round in 2-3 days. I’m glad they’re not an urgent gift for someone.

Respuesta de stoneglowcandles.co.uk
My second unwanted diffuser deal & products are amazing, great smelling fragrances.

Respuesta de stoneglowcandles.co.uk

Respuesta de stoneglowcandles.co.uk
These products are just amazing quality and arrive well packaged.

Respuesta de stoneglowcandles.co.uk
Someone bought me a Stoneglow candle last Christmas and I just loved the smell so I ordered two reed diffuser refills in the same smell. They arrived with free reeds. Me being me I couldn't wait to experience that lovely smell again and I plunged the reeds into the refill bottle which promptly overflowed, taking the polish off my solid oak coffee table. I accept this was a refill bottle and not the original bottle but who knew the liquid had the potential to strip polish in seconds and ruin expensive furniture? Maybe a warning would be helpful. This would not put me off ordering again though, I adore the smell, delivery was fast and efficient, packaged beautifully and with a little free gift of a candle which was a nice touch. I had specifically added a note asking for the package to be put in my porch but sadly it was delivered in the rain and left outside. Thankfully my neighbour saw the item being delivered and saved the day. Thank you, I will definitely be ordering more and hope this is seen as a constructive review as intended.

Respuesta de stoneglowcandles.co.uk
My new favourite fragrance!
I love this candle I purchased it for myself after being gifted one by my daughter. It burns beautifully and lasts for ages. The sign of a premium product! Beautifully packaged. Delivered swiftly with the gift of a travel sized candle included.
I will most certainly be trying more of StoneGlows products.

Respuesta de stoneglowcandles.co.uk
Great lovely diffuser would buy again from this site

Respuesta de stoneglowcandles.co.uk
Great, prompt delivery. Unfortunately, part of my order was incorrect, with the wrong fragrance oil being sent. However, this was instantly rectified when raised and the ordered oil being sent out with no quibble or question, which I received the following day - I was advised too that I could keep the oil sent originally. Thanks to Adriana for sorting - very impressed. I will definitely be a returning customer!

Respuesta de stoneglowcandles.co.uk
I purchased the Modern Classics - Pink Peony & Gardenia - Reed Diffuser for a gift but ended up keeping the product because although the scent bottle and reeds weren't damaged, the box was crushed and torn in transit. I contacted Stoneglow and they were happy to send a replacement box but by that time it was too late.

Respuesta de stoneglowcandles.co.uk
Excellent service and great reed diffusers.
Bought them for my son as a house warming present. He was very happy.
I will definitely be ordering from this company again 🙂

Respuesta de stoneglowcandles.co.uk
Such wonderful products. Unfortunately the fragrance I required is seasonal so opted for a new aroma. Didn’t disappoint and a free candle. What is there not to like

Respuesta de stoneglowcandles.co.uk
Great service beautiful products, a surprise gift of a candle also arrived with my order, nice touch.

Respuesta de stoneglowcandles.co.uk
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.