stoneglowcandles.co.uk Opiniones 

606
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Ordered Fresh Linen & Citrus. Sea Breeze. Lemon Mandarin Lemongrass - Candles and Reed Diffusers, beautifully packaged, look high end, scents are amazing and well priced. Customer service polite & he... Ver más

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Valorada con 5 estrellas sobre 5

Dear Stoneglow Team, I would just like to take a moment to say a sincere thank you for your wonderful service. I would especially like to mention Adelina, who was absolutely lovely and provi... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Took a while to dispatch, though I appreciate the free gift. However the diffusers are very disappointing. I chose well reviewed items but none of the three (palo santo amber, orris ylang, sea salt oa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered a few items including a refill of a reed diffuser. the items arrived promptly with good communication and well packaged. Unfortunately the replacement reeds were missing. I emailed customer... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de velas
  2. Tienda de regalos

Escrito por la empresa

With over 30 years of experience, Stoneglow has become a household name in home fragrances. Our range can be found in top luxury hotels, major retailers, and we also offer a unique private label service for small to high volume runs. Stoneglow specialise in luxury candles, scented reed diffusers, bath, body, mist diffusers and essential oils. We're thrilled to announce that for 2024 Stoneglow now offers soy wax melts alongside our luxurious range of scented products. We believe in inspiring people with fragrance, we offer a unique fragrance portfolio from the modern classic aroma to complex combinations. Stoneglow are proud to fly the flag for British manufacturing, and carry the Made in Britain logo on all its products.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

606 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(606)

74 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely Company

Lovely Company. I purchased the Keepsake, Ceramic,Make a Wish, Thyme, Sea Salt and Sweet Balsam diffuser and Candle. The perfume is delightful, fresh and uplifting. The ceramic containers are a smart accessory for any room setting. Great all round especially when purchased in the sale! Thank you Stoneglow. Only negative was Evri, their service was not good! Changed the day three time and the arrival time was changed on three occasions on the final day. They are letting you down Stoneglow when you offer so much!

11 de octubre de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi Linda, It's fantastic to hear that you're loving our products - your feedback truly brightens our day. We're genuinely sorry to hear about your recent delivery experience. Rest assured, your comments will be taken to heart and used to improve our service.

Valorada con 5 estrellas sobre 5

You won’t regret buying these .

I bought my first reed diffuser on holiday in Yorkshire and I put it in my bathroom it smells amazing so I bought another one when I got home , now I’ve just received the Christmas tree one which I’m going to open when I put my decorations up . Love these diffusers.

30 de septiembre de 2024
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Respuesta de stoneglowcandles.co.uk

Hello Alison, we're thrilled to hear from you! Your feedback means the world to us and we're pleased to know our products have made a positive impact. Thank you for sharing your thoughts!

Valorada con 1 estrellas sobre 5

Poor Quality Candles - A Potential Hazard

I purchased several candles and diffusers from this company. While the diffusers were fine, the candles were a major safety concern. The flames from the candles would get unusually high, causing the candle pot to turn completely black. At one point, the flames were so intense that they left a black mark on my wall.

As someone who regularly buys candles and is a bit obsessed with them, I was very disappointed. These were among the most expensive candles I’ve purchased, but unfortunately, they turned out to be the worst in terms of quality. I haven’t bought anything from this company since and won’t in the future.

23 de noviembre de 2023
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

We appreciate your feedback regarding the issue you have encountered. Your input is invaluable in our ongoing commitment to product excellence.

Our candles undergo rigorous health and safety assessments to ensure premier quality and user safety. Kindly reach out to our customer service team for further investigation of your concern, as we prioritize this matter with the utmost seriousness.

Valorada con 5 estrellas sobre 5

Great product, poor delivery

My friend was delighted with her gift as she loves Stoneglow, but the EVRI courier did not deliver on time, they did not advise the delivery was late, nor did they respond to an escalation query so a very poor delivery service.

30 de septiembre de 2024
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Respuesta de stoneglowcandles.co.uk

Hi,
We're so sorry to hear you had a bad experience with the delivery service. We have opened an investigation and found that your parcel was delivered on the 3rdd. Please may you give us a call if you need any further assistance

Valorada con 5 estrellas sobre 5

My favourite diffusers & melts!!

I absolutely love Stoneglow diffusers and melts - they smell amazing and last for ages!! I would highly recommend them.

2 de octubre de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi Katherine, Thank you so much for taking the time to write a review. We appreciate your feedback. We're so glad our products have left a positive impact on you.

Valorada con 5 estrellas sobre 5

Received my order today

Received my order today. I'm extremely delighted with the products. They are all for Christmas presents but I know the recipients will be delighted too. Wonderful fragrances. Thank you for my little free gift too.

9 de septiembre de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi, Thank you so much for taking the time to leave a review, it really means a lot to hear how our products have left a positive impact on you.

Valorada con 5 estrellas sobre 5

As always great choice of candles

As always great choice of candles, well packaged, well done

30 de agosto de 2024
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Respuesta de stoneglowcandles.co.uk

Hi Wendy, Thank you so much for taking the time to leave a review, We're glad to hear you continue to enjoy our products.

Valorada con 2 estrellas sobre 5

Too long to deliver

Don’t know about the quality of the product because I still haven’t received the diffusers. My recommendation would be to not use Evri - they really are the worst delivery service in my experience. A week since order and still not out for delivery. Don’t know why in this day and age when other companies are able to turn round in 2-3 days. I’m glad they’re not an urgent gift for someone.

28 de agosto de 2024
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Respuesta de stoneglowcandles.co.uk

Hi, Thank you for taking the time to leave a review, your feedback means a lot to us. We are so sorry you're having a bad experience with our shipping service, please may you contact us at office@stoneglowcandles.co.uk and a member of our customer service team will be able to look into this for you.

Valorada con 5 estrellas sobre 5

My second unwanted diffuser deal &…

My second unwanted diffuser deal & products are amazing, great smelling fragrances.

29 de agosto de 2024
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Respuesta de stoneglowcandles.co.uk

Hi, Thank you so much for taking the time out to leave a review. We're glad to hear you enjoy our products.

Valorada con 5 estrellas sobre 5

These products are just amazing quality…

These products are just amazing quality and arrive well packaged.

12 de agosto de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi Jamie, thank you so much for taking the time out your day to leave a review, we appreciate hearing you enjoy our products.

Valorada con 4 estrellas sobre 5

Lovely

Someone bought me a Stoneglow candle last Christmas and I just loved the smell so I ordered two reed diffuser refills in the same smell. They arrived with free reeds. Me being me I couldn't wait to experience that lovely smell again and I plunged the reeds into the refill bottle which promptly overflowed, taking the polish off my solid oak coffee table. I accept this was a refill bottle and not the original bottle but who knew the liquid had the potential to strip polish in seconds and ruin expensive furniture? Maybe a warning would be helpful. This would not put me off ordering again though, I adore the smell, delivery was fast and efficient, packaged beautifully and with a little free gift of a candle which was a nice touch. I had specifically added a note asking for the package to be put in my porch but sadly it was delivered in the rain and left outside. Thankfully my neighbour saw the item being delivered and saved the day. Thank you, I will definitely be ordering more and hope this is seen as a constructive review as intended.

7 de agosto de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi Valerie, we're so glad to hear that you're loving our products - your feedback means the world to us. We regret hearing about the damage to your furniture due to our product; we take all precautions, including detailed instructions on our labels, to avoid any mishaps. We're thrilled that this hasn't dampened your enthusiasm for our products. Also, thanks a ton for sharing your courier experience; rest assured, we'll do everything we can to make sure this doesn't happen again.

Valorada con 5 estrellas sobre 5

My new favourite fragrance!

My new favourite fragrance!
I love this candle I purchased it for myself after being gifted one by my daughter. It burns beautifully and lasts for ages. The sign of a premium product! Beautifully packaged. Delivered swiftly with the gift of a travel sized candle included.
I will most certainly be trying more of StoneGlows products.

29 de julio de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi Mrs. Bailey, Thank you so much for taking the time out of your day to leave a review, we really appreciate hearing that you enjoy our products.

Valorada con 5 estrellas sobre 5

Great customer service!

Great, prompt delivery. Unfortunately, part of my order was incorrect, with the wrong fragrance oil being sent. However, this was instantly rectified when raised and the ordered oil being sent out with no quibble or question, which I received the following day - I was advised too that I could keep the oil sent originally. Thanks to Adriana for sorting - very impressed. I will definitely be a returning customer!

15 de julio de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi Jane, thank you for taking the time to share your experience with us. We're truly apologetic that there was an issue with your order, thank you for letting us redeem ourselves and we look forward to hearing more from you in the future.

Valorada con 3 estrellas sobre 5

Box and packaging damaged in transit

I purchased the Modern Classics - Pink Peony & Gardenia - Reed Diffuser for a gift but ended up keeping the product because although the scent bottle and reeds weren't damaged, the box was crushed and torn in transit. I contacted Stoneglow and they were happy to send a replacement box but by that time it was too late.

5 de julio de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi, thank you so much for taking the time to leave your review, we really appreciate the feedback; Our apologies you had a bad experience with the courier service, our staff do everything possible to ensure the highest level of quality control on our end.

Valorada con 5 estrellas sobre 5

Excellent service and great reed…

Excellent service and great reed diffusers.
Bought them for my son as a house warming present. He was very happy.
I will definitely be ordering from this company again 🙂

5 de julio de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hi Nicola, thank you so much for taking the time to leave a review, we greatly appreciate hearing how much you enjoy our products. wishing your son the best in his new home.

Valorada con 5 estrellas sobre 5

Great product

Such wonderful products. Unfortunately the fragrance I required is seasonal so opted for a new aroma. Didn’t disappoint and a free candle. What is there not to like

5 de julio de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Julie, thank you for your review. We really appreciate you taking the time to share your experience with us, we're sorry to hear that your preferred fragrance was unavailable, but don't worry we have a new seasonal collection on the way.

Valorada con 5 estrellas sobre 5

Great service beautiful products

Great service beautiful products, a surprise gift of a candle also arrived with my order, nice touch.

5 de julio de 2024
Opinión espontánea
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Respuesta de stoneglowcandles.co.uk

Hello Carol, thank you for your review. We really appreciate you taking the time to share your experience with us!

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