Stone Lain Opiniones 

463
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The dishes look exactly as pictured, but the description says they’re dishwasher safe and the back of the plates say hand wash only. I was specifically looking for dishwasher safe plates so am dis... Ver más

Valorada con 5 estrellas sobre 5

They came quickly and were packaged expertly, nothing was broken and they were stacked in a neat way so the package wasn’t overly large. They are all perfect and beautiful I love them so much.

Valorada con 5 estrellas sobre 5

Love our Brasa Stoneware Set. They look nice, but not overly flashy nice, which was exactly what we were looking for. They were also great at replacing a bowl when we accidentally dropped it. Would... Ver más

Valorada con 5 estrellas sobre 5

I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Ver más

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4,5

Excelente

TrustScore: 4.5 sobre 5

463 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 55% de las opiniones negativas

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4,5

Todas las opiniones

(463)

101 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Plate Order

I needed one replacement plate and the set of four I bought matched perfectly. Fast shipping and packed well. Thank you!

9 de septiembre de 2024
Valorada con 5 estrellas sobre 5

16-piece collection.

The price of a 16-piece collection was exceptionally reasonable. I was kept informed of shipping and delivery information. The package arrived on time and was packed with care, so all items were safe and sound upon delivery.

12 de septiembre de 2024
Valorada con 1 estrellas sobre 5

One small plate is missing

One small plate is missing

6 de septiembre de 2024
Logotipo de Stone Lain

Respuesta de Stone Lain

Hi,

we are sorry to hear that you have a plate missing. Please reach out to our support team at "support@stonelain.co" to confirm your shipping address.

Once the shipping address is confirmed, the team will be able to send out a replacement for the missing piece.

Have a good day,
Stone + Lain Team

Valorada con 1 estrellas sobre 5

Terrible customer service!!

I placed an order on Friday. Received an email same day saying it was shipped. When I check tracking number it says label created. A week later and it still hasn't shipped. I have sent many emails and left many voicemails. No response from the company. Terrible customer service!

31 de julio de 2024
Opinión espontánea
Logotipo de Stone Lain

Respuesta de Stone Lain

Hi Tracy,
thank you for sharing your feedback.
An email was sent to answer your questions. As mentioned, there is a package that is currently in transit and we are in contact with FedEx to get the update on the second package.
Once we have a response from FedEx, we will send you the follow up via email.
Have a good day

Valorada con 5 estrellas sobre 5

Cannot recommend Stone + Lain enough!!

I love everything about this company and their products. STUNNING dinnerware for such an amazing price. Cannot be happier with my purchase and will absolutely be buying again. Their customer service team and social media team does an amazing job!

28 de junio de 2024
Valorada con 1 estrellas sobre 5

Horrible Customer Service and they only give you a credit option instead of a refund even though you don't want to buy anything from them again!

This was all ordered through Amazon, but upon waiting for their reply, it became too late for me to return through Amazon. First set of dinnerware were horribly defective. Exchanged for another brand and they weren't as bad. Took me three weeks (or more) to work with customer service - Their response time was 3 days or more every time I had to communicate with them. They only use email. After all was exchanged they owed me a credit of $10, but said they could not refund me because I ordered through Amazon. Instead they gave me a code to use on their website as a credit. I have no intentions of purchasing anything from this company again. They offer no other options for a refund (send something electronically or by check). With that policy they are allowed to keep my $10 credit. I've contacted Amazon and hopefully they can help me get my refund back.

20 de junio de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Two of my cups came in broken

Two of my cups came in broken

31 de mayo de 2024
Logotipo de Stone Lain

Respuesta de Stone Lain

Hi Haley,

thank you for your review. We are sorry to hear that you have received 2 damaged cups.

We sent you an email to offer you some options on how to proceed regarding the damaged mugs.

Have a good day,
Stone Lain Team

Valorada con 5 estrellas sobre 5

Replacements

They allowed me to replace some plates that I accidentally broke which I don't believe is their typical process. Now I have my full set again! I love these dishes and they were a wedding gift. Originally I was only sent 1 of 2 items and they quickly fixed the error and sent me the second item!

22 de mayo de 2024

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