Had the first service of our Gazco log effect stove today & I honestly couldn’t fault the thoroughness of the engineer, Jon Thompson. The fire was fitted by a third party and didn’t it show!! The... Ver más
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Consulta las opiniones de los clientes
Easy to book appointment. My engineer, Reza, called to say when he'd arrive on the day. He took the whole fire apart whilst cleaning and servicing, and cleaned up perfectly and took me through everyth... Ver más
La empresa ha respondido
Just had Kenny and Adam here to repair our reflex flame fire today. From the first visit in August by Kenny to the revisit today I found them professional, very knowledgeable about the product being... Ver más
The engineer who came to our house, Jon Thompson, changed components and got our fire working again. Unfortunately, the problem came back. It's a shame that when this happened we needed to quite a f... Ver más
La empresa ha respondido
Información sobre la empresa
- Fabricante de chimeneas
- también en la categoría
- Tienda de hogar a leños
Sobre Stovax Gazco
Escrito por la empresa
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Información de contacto
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Reino Unido
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,8
Excelente
2 mil opiniones
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Stovax service
Pre call to to let me know arrival time helpful.
Gary Whittington helpful, polite and respectful. He had a wealth of knowledge and answered my questions well
1 de julio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Susan
Thank you for your 5-star review.
It is lovely to hear that Gary did a great job servicing your fire.
Gary, like all our engineers, works hard to provide the 5-star aftercare we are so proud of.
He is also one of our senior engineers, so has years of experience working on all our fires and stoves.
I will pass on your comments, to Gary as I know he will be pleased you felt he'd provided an excellent service.
Kind Regards Customer Care
customercare@stovax.com
Our room heater is back in action and ready for winter
Reza was very tidy and took time to make sure the fire was comprehensively serviced. He called before the appointment and explained what he was doing.
1 de julio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Tim
Thank you for your 5-star review.
It is lovely to hear that you are happy with the quality of the work our engineer Reza carried out.
Reza like all our engineers takes great pride in leaving your fire working and looking like new, I will therefore pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Paul was professional and friendly…
Paul was professional and friendly throughout the visit and explained everything to us. A great job
30 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Geraint
Thank you for your 5-star review.
We always appreciate it when a customer takes the time to praise the excellent work that our engineers like Paul carry out.
I will pass on your comments to Paul as I know he takes great pride in the quality of work that he does and so will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Paul the engineer was thorough
Paul the engineer was thorough, diligent, professional and with a pleasant personality. He clearly understood how our gas fire (Studio2) worked and gave us a few tips
30 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Stephen
Thank you for your 5-star review.
Our engineers are not only excellent at their job but have been fully trained on all our products. This means that they have an in-depth knowledge on how all our fires and stoves work and how to get the best performance from them, which they are always happy to pass onto the customer.
I will let Paul know how happy you are with his service, as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson offers perfect service, which is beyond normal. I appreciate his perfect personality as well as perfect work.
Jon Thompson offers perfect service. Jon has worked on my new Gas Fire and explained everything to me. After replacing the broken logs and installing a new glass he has convinced me that everything is perfect now.
I recommend him to everyone who are thinking of a new fire as nothing is too much trouble for Jon. Thank you Jon. I prefer Jon to be attending my yearly service and recommend an excellent Engineer.
30 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Margaret
Thank you for your 5-star review
It is great to hear that Jon has managed to get your fire back working as designed, so you can feel secure that it not only works but also looks as good as new.
I will pass on your comments to Jon as I know he will be pleased you are happy with his work.
Kind regards, Customer
Care customercare@stovax.com
I would like to give a big thank you to Jon Thompson
I would like to give a big thank you to Jon Thompson who promptly fixed a fault with my appliance and gave insightful installation recommendations. Many Thanks
3 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Thank you for your 5-star review.
It is great to hear what a good job Jon has done. Like all our engineers, he takes pride in the quality of his work, so it is lovely to hear you are pleased with the service he provided
Our engineers will take time to explain what they have done and the best way to use your appliance efficiently, so you are left happy knowing your fire is looking and working like new.
Kind regards, Customer
Care customercare@stovax.com
Motor replacement
Would like to thank Gary who visited my property recently to fit a new motor. He actually set up my electric stove properly showing me which stones should be in it. The effect is now even better and so realistic. Sometimes it’s good to have the ‘big dog’ turn up. Dropped a star as have had a couple of issues with this unit but on the whole it’s great service from Stovax. Thank you Gary!
25 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Bev
Thank you for your 5-star review.
It is unusual that an electric stove has issues in its first year. But we are pleased that by sending one of our Senior Engineers we have been able to resolve the issue, and you can now sit back and enjoy what is a great electric stove.
I’ll pass on your comments to Gary as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Recommend Jon Thompson
Jon Thompson came to service our fire. Excellent first service clearly knows what he is doing!
For sure an asset to the Stovax Gazco Team Many Thanks Carol B
24 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Carol
Thank you for your 5-star review.
It is great to hear what a great job Jon has done. Like all our engineers, he takes pride in the quality of the work that he does, so it is lovely to hear you are pleased with the service he provided.
I’ll pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
We had our gas fire fixed by Jon…
We had our gas fire fixed by Jon Thompson, he was on time, friendly and was fantastic! Highly recommend!
Would use again.
Matt
24 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Matt
Thank you for 5-star review.
We take great pride in our aftercare service and so I am delighted that you are pleased with the excellent work our engineer Jon provided. He, like all our engineers, works hard to make sure you get the best out of the visit, and that your fire is left working and looking like new.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gazco Reflex 75T
Had our Gazco fire serviced by Jon Thompson last week he done a great job and is very knowledgeable about Gazco fires. Thanks Jon.
18 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Bob
Thank you for your 5-star review
It is always great to hear that a customer is happy with the quality of the service our engineers provide. I will therefore pass on your comments to Jon as I know he will be pleased,
Kind regards, Customer Care
customercare@stovax.com
Engineer Jon Thompson
Engineer Jon Thompson came to my house this morning with regard to a fault I was experiencing with my Riva Slimline Fire. Turned out to be a problem with the thermocouple. Sorted it out for me there and then. What a nice man. Came on time. Worked in a tidy manner. No fuss. Very polite. Explained everything to me. Thank you Jon.
6 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Ann
Thank you for 5-star review.
As well as being experts on our fires and stoves, all our engineers come with a van full of spare parts, allowing them to fault diagnose and resolve the majority of issues on the first visit.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Great service
Very efficient and reliable booking service, for service and warranty work.
The process was exactly as described. Our engineer, Ray, contacted ahead of his arrival, so we were able to prepare for him. It was a swelteringly hot June day, but Ray was polite and very efficient and he advised us exactly what he had done.
First class service, would have no hesitation in recommendations.
23 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Graham
Thank you for your 5-star review
We have over the last few years, worked hard to make sure that the process of booking a service or warranty visit is as easy and stress free as possible. It is therefore great to hear that you have found this to be the case.
We have also made sure that our engineers like Ray are fully trained on all our products and are respectful to you and your property. This has allowed us to offer the 5-star service we are so proud of.
I will pass on your comments to Ray and the Service and Warranty team, as I know they will all be pleased.
Kind regards, Customer Care
customercare@stovax.com
Annual service
The service was carried out professionally and to full satisfaction by `mr Thomas
24 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Paul
Thank you for your 5-star review
It is always great to hear that our customers are pleased with the quality of both our engineers and their work.
I will pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Gazco fire service
Jon telephoned me half an hour before to let me know he was coming . Very friendly on first introduction. He came to service my gas fire but on examination he found several faults that had not been identified at my previous gas service.
Although he came to service my fire he appeared to take the whole thing apart before cleaning and replacing everything before he continued with the service.
He could not have been more helpful and was very friendly and helpful throughout the process. Hopefully I get him for next years service
Thank you so much Jon you’re a credit to the company.
Mrs D RAWCLIFFE
Useful
Share
23 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Doreen
Thank you for your 5-star review
With all our engineers being highly trained on our products, they are quick to diagnose and resolve issues which your own engineer might have missed. They will also as part of the service thoroughly clean your fire or stove making sure they leave it looking and working like new.
I will pass your comments onto Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Another great job done by John T
Another great job done by John T, faulty parts replaced, see you at the next service
19 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Howard
Thank you for your 5-star review
We are pleased that Jon continued to do a great job when he returned to fit the new parts in your fire.
I will pass on the comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Reza serviced our wood-burning stove…
Reza serviced our wood-burning stove and was excellent. Considerate, calm, efficient, friendly and with a great knowledge of Iranian recipes!! Thoroughly recommend him.
18 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Sebastain
Thank you for your 5-star review
It is lovely to hear how much you appreciated our engineer Reza’s visit.
Our engineers take great pride in not only providing an excellent service but also taking time to engage the customer so they feel comfortable with them in their home.
I’ll pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
WISH I HAD READ THE REVIEWS
We reported a noise coming from our Stovax Electric fire and sent some videos to Stovax. They responded by saying there was an Engineer in the area next week and they would send out some spare parts to fix the noise.
The Engineer stripped the fire down and noticed that we had replaced the original logs with some heavier ones which their distributor gave us. He concluded that the heavy logs were the reason for the noise, stating that as the fire heated up ( by the light ) the plastic plate became pliable causing stress on the motors. This took him about 25 minutes, my wife then asked will we be charged for this his answer was l don’t think so. No components were replaced!
We turned on the fire that evening and the noise was still there, then to rub salt in the wound, we received a bill for £170.
I since contacted Stovax through several emails explaining the situation and sending videos highlighting the noise. I have also stripped the fire down and applied excessive pressure, greater than the heavy logs could have to the plastic plate and it made no difference to the sound sound. Videos have been sent highlighting the noise at start up then after ten minutes and then well over a hour. The plate that the Engineer said became pliable causing stress on the motors remained solid.
These videos were sent over a week ago and I have not had zany contact from Stovax, instead I have received a letter from a Debt Collection company DCBL, acting on their behalf to recover the £170.
Apologies for the long story but after looking at other reviews this not unusual for Stovax.
This is just bullying tactics from Stovax “customer care team” and feel that I have to pay or face consequences that I have never faced before.
8 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Will
Although we understand your frustration of having to pay for our engineers visit, when you submit a warranty claim, you have to read and accept our Engineers Visit terms before we arrange a visit.
The terms do state that if the fault is identified as not being covered under the products Warranty T&Cs, you will be charged our call out fee of £170 inc Vat.
The product Warranty T&Cs states that the product must be installed as per our manufacturer's instructions, and damage caused by unauthorized modifications, use or repairs are not covered.
By not using the logs sold with the stove, instead using alternative heavier logs provided by the Independent Retailer/distributor, your stove was not installed as per our manufacturer’s instructions, and our engineer found that the unauthorized modification was the cause of your issue.
Our Warranty Department therefore sent a payment request on the 18th of March 2026 with an explanation of the reasons for the charge. They then sent you numerous reminders, including two final demands before they passed it to DCBL on the 9th of June. We also, when you initially disputed the charge on the 10th of April, re-explained why the charge was levied and the need to pay.
Unfortunately, by the 10th of June, when you contacted us again to dispute the charge, the debt had already been passed to DCBL.
Kind regards, Customer Care
customercare@stovax.com
Jon Thompson is a genius
Jon Thompson is a genius among engineers. Exceptional service and product knowledge . Very respectful of our property and great conversation. 100% recommend
18 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Pauline
Thank you for your 5-star review.
It is fantastic to hear what a great job Jon has done servicing your fire.
I will pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Big shoutout to STOVAX GAZCO in…
Big shoutout to STOVAX GAZCO in perseverance on fixing my fire, and going that extra mile with his handy hacksaw. 😊 otherwise the whole media wall would of have to be taken down, thanks DEREK THOMAS..👍👍 you did a fantastic job, would highly recommend gazco for media fireplaces to buy from and fix. 5* service...
18 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Rebecca
Thank you for your 5-star review.
Over time fires and stoves will need consumerable parts replacing as they wear with use. Our fires and stoves are designed so the fitting of the replacement parts can take place easily. However, as you have experienced, when a customer has a bespoke media wall built around an electric fire, the designer/carpenter doesn’t always consider access. This is where our engineers will go above and beyond, to make sure that we can (if at all possible) access and replace parts with as little inconvenience to you as possible.
I will pass on your comments to Derek (and his handy hacksaw) as I know he will be happy that he was able to resolve your issue with a little ingenuity.
Kind regards, Customer Care
customercare@stovax.com
Excellent service by engineer.
Punctual, explained the service tidy and courteous. Service was carried out carefully. Excellent.
16 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Peter
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job our service engineers has done.
I will make sure I pass on your review to Ray, who was your engineer on the day, as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
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