Had the first service of our Gazco log effect stove today & I honestly couldn’t fault the thoroughness of the engineer, Jon Thompson. The fire was fitted by a third party and didn’t it show!! The... Ver más
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Consulta las opiniones de los clientes
Easy to book appointment. My engineer, Reza, called to say when he'd arrive on the day. He took the whole fire apart whilst cleaning and servicing, and cleaned up perfectly and took me through everyth... Ver más
La empresa ha respondido
Just had Kenny and Adam here to repair our reflex flame fire today. From the first visit in August by Kenny to the revisit today I found them professional, very knowledgeable about the product being... Ver más
The engineer who came to our house, Jon Thompson, changed components and got our fire working again. Unfortunately, the problem came back. It's a shame that when this happened we needed to quite a f... Ver más
La empresa ha respondido
Información sobre la empresa
- Fabricante de chimeneas
- también en la categoría
- Tienda de hogar a leños
Sobre Stovax Gazco
Escrito por la empresa
With over 40 years of British design and engineering excellence, Stovax Gazco is a leading manufacturer of premium stoves and fireplaces. Based in Exeter, Devon, we specialise in a diverse range of high-quality heating products, including gas, electric, and solid fuel models designed to bring warmth and character to any home—from traditional period properties to ultra-contemporary spaces.
Innovation is at the heart of our heritage. Since 1981, we have been perfecting the science of fire design, using cutting-edge software and meticulous testing to create industry-leading products that both inspire and endure. Our commitment to quality is reflected in our multi-award-winning ranges and our ISO9001 and ISO14001 accreditations, ensuring rigorous quality control and responsible environmental management.
We pride ourselves on our expert retailer network. Our products are available exclusively through experienced, independent showrooms where customers can receive professional technical advice and dedicated after-sales support. Whether you are seeking the luxury realism of our Onyx Avanti electric fires, the versatile ambience of the Gazco eReflex range, or the classic charm of our traditional gas stoves, we are dedicated to delivering excellence in every flame.
Información de contacto
Spitfire Avenue, Skypark, EX5 2FR, Clyst Honiton, EXETER, Reino Unido
- 01392 474000
- stovaxonline@stovax.com
- stovax.com
4,8
Excelente
2 mil opiniones
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Our engineer Jon Tho
Our engineer Jon Thompson phoned to give us a time he would be arriving.He was very friendly,and gave us good advice about our stove.We would like Jon to do the work on our stove as we are waiting on replacement glass for it.
15 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Michelle
Thank you for your 5-star review.
It is lovely to hear that Jon has done a great job while servicing your fire and that you found him friendly and knowledgeable.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Excellent service
Reza was our service engineer. He was very professional, helpful, courteous and friendly.
We would much recommend him.
16 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Heather
Thank you for your 5-star review.
It is great to hear that Reza while carrying out his visit, was helpful, courteous and friendly.
I will pass on your comments to Reza as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
ideally have an engineer as the…
ideally have an engineer as the technical expert on the other end of the line .i am actually the engineer for mhish and can confirm everything she said. 25 years ago these were a great company now however i don't think they care, i'm beginning to think technical actually give bad advice to sell parts that do not need replacing and then get to send their engineers out at exorbitant rates. awful absolutely awful experience
15 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Issac
As explained in your customer’s review below, we do take our aftercare seriously, offering a number of options to help an engineer fault diagnose and resolve a customer’s issues.
However, unless our engineer is onsite, we do rely on engineers, like yourself, to carry out the correct diagnostic tests, otherwise we can only ever give advice based on the limited information provided.
Unfortunately, it appears that you could not check the electronics for the fire as you did not have a Multimeter. Our Technical department therefore could only surmise the potential cause and suggest replacement consumerable parts.
As all gas boilers and many gas fires and stoves have electronic controls systems, the Multimeter has become a standard part of gas engineers’ kits, so it was unusual that you did not have one.
I want to also assure you that as a company we take great pride in helping customers keep their fire or stove working as designed for as long as possible. This is in the form of excellent extended warranty terms, technical support, ability to easily purchase spares parts and options for our engineers to service or complete out of warranty repairs.
Kind regards, Customer Care
customercare@stovax.com
Excellent ongoing service experience…
Excellent ongoing service experience from Gazco for our gas stove. Jon the engineer has been 2 years in a row and is absolutely excellent with communication and giving tips on getting the best use out of the stove. Can’t recommend highly enough for after sale care
15 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear James
Thank you for you 5-star review.
It’s great when customers are so pleased with the service our engineers provide, that they book again the following year.
I will pass on your comments to Jon as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
I would not recommend these fires after…
I would not recommend these fires after 5 years mine started playing up. The support from them was zero telling us to buy different parts. We bought all what they advised still not working now saying it maybe the remote.
Honestly don't waste your money. They now want us to have there engineer to come out £170 first hour and £45 after that.
So it's leave the £2699 fire there not working or pay them.
It's been serviced every year.
Shocking and fires.
15 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Please let me assure you, we do take the quality and longevity of our products very seriously, which is why we offer a comprehensive range of aftercare options
This includes a Technical Department which can advise on the potential reason for an issue (based on the information provided by the customers engineer) and how to hopefully resolve it. Obviously, this cannot be guaranteed as our technical engineers are not onsite. However, the more detailed the information from the customers engineer, the more accurate our technical teams’ suggestions are.
In this case, your engineer did not have a Multimeter to test any of the electronics in the fires control system, therefore our Technical Department could not say for definite which of the various components within the system needed replacing to resolve your issue. As the parts within the control system- receiver, handset, valves etc, are consumerable (will wear with time and use) they made reasonable assumptions based on the limited information they had.
As all gas boilers and many gas fires and stoves have electronic controls systems, the Multimeter has become a standard part of gas engineers’ kit. Because your engineer did not have a Multimeter to check which part was at fault, we suggested that our engineer came to site so we could properly test the fire, allowing an accurate fault diagnosis.
Kind regards, Customer Care
customercare@stovax.com
Tim B fire service
Tim B fire service. Arrived promptly, was polite,clean and efficient.
Fire visually better when he left than initial install.
A great asset and advert for the company.
12 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Mr Moore
Thank you for you 5-star review.
We always appreciate it when our customers recognise what a great job our service engineers do.
Tim like all our engineers takes great pride in the quality of his work and will make sure he leaves your appliance looking and working like new.
He is as you say a great advert for the company, so I will make sure he gets a copy of your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
A thorough and efficient service…
A thorough and efficient service cleaned, up afterwards and explained and advised appropriately.
11 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Yvonne
Thank you for your 5-star review
We take pride in the quality of our service, so it is lovely to hear what a great job one of our service engineers has done.
I will make sure I pass on your review to the relevant engineer as I am sure he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Ray is a credit to Stovax /Gazco
Ray telephoned us half an hour before his eta. He arrived on time. He examined our gas fire and found a number of faults that had not been identified or resolved by any of the previous gas safe engineers who had serviced the appliance. Although Ray had been sent to instal a replacement part, he also conducted a full service during the time frame. He was very friendly and helpful throughout the process. We will not use anyone else for similar services from now on.
12 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Malcolm
Thank you for your 5-star review
This was the first time we have been to service your fire, and it was unfortunate that your 3rd party engineers had not previously done a comprehensive service, meaning that our engineer had to solve faults which were preventable.
Luckily Ray like all our engineers, is thoroughly trained on our products and has years of experience, allowing him to not only resolve the faults found but also cleaned and serviced your fire, so that it was left looking and working like new.
I will pass on your comments to Ray, as I know he will be pleased you are happy with his work.
Kind regards, Customer Care
customercare@stovax.com
Fast, professional and friendly
Ray turned up on time, was quick, professional and friendly. Great service.
12 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Philip
Thank for your 5-star review.
It is always lovely when customers take time to write a positive review and I know we really appreciate it, as it reflects the great work that all our engineers carry out.
I will pass on your comments to Ray as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
A thorough and professional job
A thorough and professional job, excellent service by Jon Thompson
12 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Peter
Thank you for your 5-star review
It is great to see that you are happy with the work our engineer Jon carried out while serving your fire.
I will pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Very thorough job done servicing…
Very thorough job done servicing Stockton stove. Reza went above and beyond. Fire like new with clean glass, embers, new batteries.
11 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Vanessa
Thank you for your 5-star review
Reza like all our engineers is a great asset to our company and one of the reasons we can offer the 5-star service we are so proud of.
I will pass on the comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Reza attended today and phoned me to…
Reza attended today and phoned me to give an exact time when he would arrive at my address.
As always Reza was polite, courteous and professional throughout his visit. He has previously been sent out here by Gazco as their engineer for many years and he is a truly excellent worker for this company.
Many thanks Reza
John
Borehamwood
11 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear John
Thank you for your 5-star review.
It is lovely to see that you have used us to service your fire for a number of years, which has allowed us to keep your fire looking and working like new.
Reza takes great pride in the work that he does, so I will pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
I had the first periodic service for my…
I had the first periodic service for my I had the first periodic service for my I had the first periodic service for my Riva 2 gas fireplace. I am very satisfied with the product; it is both efficient and has a very nice appearance. I would also like to thank the service technician Reza, as he is knowledgeable, polite, and a true professional who does his job well. Overall, I am happy with this company and would recommend it.
8 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Thank you for your 5-star review.
It is great to hear that you not only love your Riva 2 gas fire but are also impress with the quality of the work our engineer Reza carried out while servicing your fire.
The Riva 2 Gas fire range is available in various sizes and with its stunning realistic log effect and choice of interior linings, you can choose the perfect fire for your room.
We love seeing our fires and stoves in their homes, so if you haven't already, please send pictures to www.stovax.com/review, where you have a chance to win the cost of your product in our prize draw.
I will also pass on your comments to Reza, as I know he takes great pride in his work, so will be pleased you are happy with his visit.
Kind regards, Customer Care
customercare@stovax.com
The engineer fixed the problem
The engineer knew exactly what was wrong immediately after visits by the dealer 4 times had failed to fix the problem
Control box was replaced and tested several times to ensure that functionality had been returned
Couldn’t be more happy
10 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Simon
Thank you for your 5-star review.
We are please to see that our engineer Derek easily identified and resolved the issue under warranty.
Occasionally a fire or stove can with time and use develop a fault. Which is why we offer, either under warranty or as a chargeable service call, our experienced engineers to come to site to diagnose and fix the issue. Making sure you are left with a fire or stove working and looking as good as new.
I will pass on your comments to Derek as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Seized baffle pin sleeves Stockton 8 Multifuel Ecodesign
Purchased a Stovax Stockton 8 Multifuel Ecodesign Stove back in November 2022 from Stoves Direct. Had it installed in Apr'23. Sweep came out at the end of the winter season (approx. Mar'24) and could not remove the baffle plate pin sleeves, they were not budging at all. He said this is the 4th of this exact stove that he has experienced the same issue with and suggested it is possibly a design flaw. He returned a few days later at a weekend and spent a few hours working the sleeves free so the flue could be swept. Fast foward to Mar'25, the sweep had the same issue and again he finally managed to release the sleeves. Fast forward to 02/Jun'26 and the exact same situation. Only this time he cannot get the sleeves to come off, despite all his efforts. I have joined a few stove forums and this seems to be a common fault with this model of stove. It really needs to be looked at. When Stovax were contacted about the issue on 07/Apr/25 they suggested I (the user) was at fault...for burning wet wood! We don't burn wet wood, we burn dry Newburn smokeless only. Now I'm stuck with a flue that cannot be swept as we cannot drop the baffle to access it. Not an ideal situation eh! EDITED: Despite Stovax's response saying they have emailed, no-one has!
2 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
We are sorry that you are having issues with the baffle in your stove.
Please let me assure you, we take the design and quality of our products very seriously and our fires and stoves pass all the relevant quality, performance and safety regulations.
Over time and use the baffle pins can become difficult to remove as they can seize up if not cleaned regularly. This is due to the extreme heat generated by the stove and ash which naturally circulates as the fuel burns. Overfiring, damp wood/environment and some smokeless fuels containing high levels of Petro coke (which contains sulphur) can also exasperate the situation. This is not unique to our products.
However, as your engineer can no longer remove the baffle to sweep the chimney, we would like to work with you to find a solution.
As you have provided your email address; I have emailed you direct to discuss your issue.
UPDATE 22/06
Customer Care sent an email on the 10/06/26 to the gmail.com address you provided, requesting additional information inc the serial number, so that we could work with you to resolve the issue. I am not sure why you have not received it, but it is worth checking your junk mail. Alternatively, please email Customer Care, so we can make sure the email address we have for you is correct and we can progress your complaint.
Kind regards, Customer Care
customercare@stovax.com
Reza,
Reza,
Your engineer did an amazing job.
He was very professional, polite, tidy, and demonstrated excellent knowledge and a great attitude. I wish all engineers were like him.
I can only give him 5 stars because there isn’t an option for 10.
Thank you, Reza, a million times.
9 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Charles
Thank you for your 5-star review.
We always love hearing what a great job our engineers do onsite, and Reza is a great example of just how good they all are.
With training on all our products our engineers are not only very knowledgeable, they also take great care to treat you and your home with respect.
I will pass on your comments to Reza, as I know he takes great pride in the work that he does.
Kind regards, Customer Care
customercare@stovax.com
Excellent
Excellent - Tim was great arrived on time, fixed the fire and did a great service.
9 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Catherine
Thank you for your 5-star review
It is lovely to hear that Tim has done a great job servicing your fire and was able to resolve the issue by replacing the consumerable part. (which had worn with use) Leaving your fire looking and working like new.
I will pass on your comments to Tim as I know he takes great pride in his work.
Kind regards, Customer Care
customercare@stovax.com
A rare find, a perfect service engineer!
What a delight to meet Reza, our gas service engineer! I can only commend his professionalism, knowledge and above all, his politeness during the service to our glass fronted fireplace. We felt that the service was undertaken meticulously, with great care and as in a previous review, Raza clearly explained what he had done and had time to share some advice on how to use the remote control more effectively, thank you again Raza!
I would wholeheartedly agree, a true asset to the company!
26 de mayo de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Rohney
Thank you for your 5-star review
Reza takes great pride in the quality of the work he carries out and is one of the reasons we can offer the exceptional aftercare we are so proud of.
Our engineers are trained on all our products which allows them to not only service your fire or stove, but be able to give sound advice on how to use and care for your product properly.
I will pass on your comments to Reza as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Stovax repair and service
Engineer Jon Thompson repaired our fire quickly and efficiently. He was polite, friendly and explained everything that he did. Very please with the outcome.
2 de junio de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Fiona
It is lovely to hear that you are happy with the quality of the work our engineer Jon carried out.
Jon like all our engineers takes great pride in leaving your fire working and looking like new, I will therefore pass on your comments as I know he will be pleased.
Kind regards, Customer Care
customercare@stovax.com
Service carried out 20 May 2026
Service carried out 20 May 2026. Engineer rang to say what time he would arrive. Very pleasant manner. Stripped down the appliance and gave it a thorough clean and an excellent service. Extremely hard working engineer, he explained everything he was doing. We are very pleased with whole experience. Engineer Tim Smith, job number 1953536.
20 de mayo de 2026
Opinión espontánea
Respuesta de Stovax Gazco
Dear Dotty
Thank you for your 5-star review
It is lovely to hear that Tim did a great job servicing your fire.
Tim, like all our engineers, works hard to provide the 5-star aftercare we are so proud of, so I will pass on your comments, as I know he will be pleased you felt he'd provided an excellent service.
Kind Regards Customer Care
customercare@stovax.com
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