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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Clueless. Like extracting teeth trying to get information about products. Often had to do my own research and they then said yes they were wrong. Eventually ordered what they recommended based on in... Ver más

Valorada con 5 estrellas sobre 5

Strength Shop UK Support Team and Customer Care are the best service I have ever experienced. I needed some help shipping some equipment to Italy which is not the most efficient place to send stuff to... Ver más

Valorada con 5 estrellas sobre 5

I've bought from Strength Shop many times over a number of years. All products are good - good delivery, fair pricing etc... Occasionally I have a problem or need an exchange. They're still bril... Ver más

Valorada con 5 estrellas sobre 5

Strength Shop equipment is excellent. I recently bought their cambered bench & row bar. I was desperate for it to arrive, when it did, it certainly didn't disappoint! At first I struggled to bring the... Ver más

Información sobre la empresa

  1. Tienda de equipos para fitness
  2. también en la categoría
  3. Tienda de deportes

Escrito por la empresa

Strength Shop was established in 2009 to provide high quality, yet affordable strongman/strength orientated goods. In the early years we largely specialised in Strongman, Powerlifting, Olympic Weightlifting and Crossfit - but now we have expanded our range of products to cater for every lifter from someone who is just getting into fitness, to the professional athlete performing at the highest level of their sport.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

325 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 75% de las opiniones negativas

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4,5

Todas las opiniones

(325)

31 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Absolutely fraud this website

Absolutely fraud this website.

Ordered from strength shop.ie I paid shipping and vat at the checkout.

I then recieved an email claiming I now needed to pay ups more shipping and more vat. As the item was coming from the UK.
Again I ordered from an Irish website. I paid shipping and vat already.

They claim this I sent to you. As I explained yes it's sent after you make a purchase not beforehand.

So I'd ordering from Ireland be aware you actually ordering from the UK. My order was 260 euro and the extra fees they where looking was just shy of 100 euro.

12 de marzo de 2025
Opinión espontánea
Logotipo de Strength Shop

Respuesta de Strength Shop

Hi Kenneth,

Thank you for your review.

I can only apologise for any inconvenience or upset this may have caused you, this is far from our intentions.

We have owned an operated both Strength Shop UK and Strength Shop IE since pre-Brexit where we were able to collect VAT at the point of sale.

Unfortunately since then, we are no longer able to include VAT in your order and as such we have a note on each product page advising that items are dispatched from the UK and would be subject to VAT/duty fees upon arrival in the chosen destination country.

There are also several messages throughout the checkout process advising the same and as such I can only apologise if this had not been made clear.

Any VAT/duty fee charges are out of our control and are a legal requirement to be paid, taking this into consideration, as the courier processes the shipment through customs on your behalf they would then collect any VAT/duty fees on behalf of your local government.

Kind regards,
Chris

Valorada con 1 estrellas sobre 5

Delivery

They advertise as Strength shop.ie but ship from the uk. I've been charged €17 for delivery and am now asked to pay €22 for customs also. If buying from them internationally they are a scam of a company now.

10 de marzo de 2025
Opinión espontánea
Logotipo de Strength Shop

Respuesta de Strength Shop

Hi David,

Thank you for your review.

I can only apologise for any inconvenience or upset this may have caused you, this is far from our intentions.

We have owned an operated both Strength Shop UK and Strength Shop IE since pre-Brexit where we were able to collect VAT at the point of sale.

Unfortunately since then, we are no longer able to include VAT in your order and as such we have a note on each product page advising that items are dispatched from the UK and would be subject to VAT/duty fees upon arrival in the chosen destination country.

There are also several messages throughout the checkout process advising the same and as such I can only apologise if this had not been made clear.

Any VAT/duty fee charges are out of our control and are a legal requirement to be paid, taking this into consideration, as the courier processes the shipment through customs on your behalf they would then collect any VAT/duty fees on behalf of your local government.

Kind regards,
Chris

Valorada con 5 estrellas sobre 5

Great customer service.

Great customer service.

Level belt recently got delivered without a buckle, but Reece sorted it out and had a new buckle shipped out within a day.

Would definitely recommend.

25 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Late order, unknown if item will be received

Ordered item still not even shipped after one month. Finding out their products likely poor quality with no refunds and even worse, the shop app used to track item steals your email data (likely sent to a foreign government spying). Total crap business and won't properly respond to call or requests for refunds. Do not buy anything from this company!

13 de enero de 2025
Opinión espontánea
Logotipo de Strength Shop

Respuesta de Strength Shop

Hi there,

This is far from the standards we aim to deliver to our customers and as such I would like to resolve this issue for you.

As advised on your previous review, the Shop app is designed and ran by a third party company - this is not something that we have any control over.

I have had a look and cannot locate any orders or emails under your name relating to any recent orders.

I am more than happy to look into this for you, however, in order for me to do so I would require an order number or email address to investigate this.

I have requested some additional information from you, however, please feel free to contact us directly at support@strengthshop.co.uk with your order number and we'll get back to you as soon as possible with a resolution.

Kind regards,
Chris

Valorada con 5 estrellas sobre 5

First class customer service

Purchased a weight belt for my son’s Christmas which on inspection had some minor damage. I contacted Strength Shop and quickly received a response from Katie. Within the same day a new belt was despatched with a returns label for the original with no quibbles or queries. Quick and polite communication, no issues or delays. I have used Strength Shop in the past and will continue to do so. Excellent products and first class customer service.

6 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Top tier products, even better customer service

I've recently placed some new orders with the Strength Shop - I used to be a customer years ago before falling out with the gym, and I wanted to get some fresh new gear.

There was a slight issue with 1-2 of the products that I ordered (mainly cosmetic/convenience), to which I emailed the support mail on the 30th of December. I received a response from Reece 54 minutes later, acknowledging the fault and asking for my address to reship brand new products - later that day I received the shipping notification email.

I've not seen customer service this proficient often!

On the product side of things, everything works phenomenal and ask expected.

30 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products and exceptional customer service

I ordered lever belt and knee sleeves, both offering good amount of support and do what there are designed for,
I got an issue with belt and contacted customer service on boxing day, despite holiday period I have replacement sorted by end of next day! Shout out to Katie who dealt with my enquiry in very professional manner and made sure replacement is shipped by the end of the day,
I am waiting for replacement belt to arrive (due to the weekend), but will definitely use this company in the future.

26 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Phenomenal service

The products from Strength Shop are of a high quality. The service, though, is phenomenal. The staff really care. They went out of their way to ensure I was completely satisfied with my purchase. It was a real pleasure dealing with Reece and Katie. Thanks guys, you're awesome.

10 de diciembre de 2024
Valorada con 5 estrellas sobre 5

Renewed faith in customer service

I’ve bought and used many Strength Shop products and feel they fit in a value for money and quality bracket like no one else. Unfortunately, my last order had some new Olympic Riot Collars, which in my opinion weren't fit for purpose. After my initial disappointment, Chris the service manager reached out and has been very keen to resolve my issue. I'm not sure I could ask for anything more.

8 de diciembre de 2023
Opinión espontánea
Logotipo de Strength Shop

Respuesta de Strength Shop

Hi Ben,

Thank you for your review.

I have looked into this and can see that your order was from December 2023 and when you contacted us at the time we had advised that flip lock collars were not suitable to be use with loadable dumbbell handles.

We pride ourselves on the service we provide to our customers and always aim to reach a suitable resolution - such as suggesting an alternative set of collars which would be more suitable to the loadable dumbbell handles that you had ordered whilst noting that flip lock collars are better suited for barbell work.

Unfortunately we never heard back from you in December 2023 otherwise we'd have been happy at the time to get these exchanged for you.

As you have been a long standing customer of ours, if you'd like to get in touch, I'd be more than happy to sort a discount on some suitable collars for you.

Kind regards,
Chris

Valorada con 5 estrellas sobre 5

I would 100% recommend Strength Shop…

I would 100% recommend Strength Shop for there fast response in sorting my faulty pair of lifting shoes, they made the process so easy and no complications whatsoever, especially Reece who dealt with my issues his customers service was 5 stars, I be very happy to shop with this company again.

2 de diciembre de 2024
Opinión espontánea

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