Stressless Australia Opiniones 

598
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased two Stressless Consul Recliners; one for myself (medium)n and one for my husband (large). They are so comfortable. We have been looking at the Consul Recliners for a few years and finall... Ver más

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Valorada con 5 estrellas sobre 5

We purchased our lounge and footstool from strictly comfort in Cremorne in Sydney. The sales consultant was exceptional. Listen to what we needed, was very patient, provided multiple leather samples,... Ver más

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Valorada con 4 estrellas sobre 5

The Couch is excellent. The delivery people were careful but did not connect one of the pieces correctly. After calling Berkowitz they sent someone out the next day and were able to adjust the couch... Ver más

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Valorada con 5 estrellas sobre 5

Ricky at Easy living Nedlands was very helpful and friendly and really served Stressless well. I invested in the chair for my wife and she absolutely loves it - thank you very much for design and com... Ver más

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Información sobre la empresa

  1. Fábrica de muebles

Escrito por la empresa

Norwegian comfort that cannot be explained but simply must be experienced.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

598 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(598)

58 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Stressless leather lounge suite: pros and cons

Purchased a Stressless $18k leather lounge suite after testing a display model. Bit disappointed for a couple of reasons.
Firstly, the comfort of the one purchased is not as good as the one on display. I hope it will wear in. The foam of the one I tested seemed more plush.
Secondly, the leather seems easy to damage (as it was during delivery). So I'm not confident of its lifespan.
Thirdly, it's too expensive overall!
On the plus side,
Firstly, delivery was quicker than expected.
Secondly, Stressless are sending someone out to deal with the scratch... I will expect a replacement component.
Thirdly, construction is of ply and it seems well built under the leather.

22 de febrero de 2024
Logotipo de Stressless Australia

Respuesta de Stressless Australia

Dear Peter,

Thank you for your review of your Stressless sofa.
Regarding the comfort level, the foam is always firmer from new and will soften with use over the first few months.
Stressless furniture is designed with a soft top layer of foam which will mould to the body with use creating optimal comfort allowing you to sit in your furniture instead of on it.

Paloma leather is a very soft, supple and natural leather with a protective top coat.
As with all natural leather, it will need to be well maintained to ensure it’s longevity; for more information on leather care please visit the Stressless website here: https://www.stressless.com/en-au/inspiration/materials/leatherfabriccare
We can see that the technician has an appointment scheduled with you for the end of the month to resolve the scratch that occurred during transit.

If there should be anything further you wish to discuss please feel free to email us at service.au@stressless.com

Kind Regards,
Stressless Customer Care Team

Valorada con 5 estrellas sobre 5

A truly great product

The Lounge suite we bought ticked all the boxes for what we were looking for - style, size and comfort.
The items arrived sooner than expected and was a very pleasant surprise. We are very happy with the lounge suite and found the salesman very informative discussing our wants and needs.
A truly great product.

5 de marzo de 2024
Valorada con 1 estrellas sobre 5

Personnel at the retail store does not…

Personnel at the retail store does not reply to questions sent by message.
The warranty claim form has a requirement that only very literate computer users can do.
Ie; the very last box to assist verification

17 de febrero de 2024
Logotipo de Stressless Australia

Respuesta de Stressless Australia

Good Morning,

Thank you for your Stressless review and we are sorry to hear you are having issues with submitting a warranty claim.

So we can assist you further could you please send us an email to service.au@stressless.com with your issue and order information.

Kind Regards,
Stressless Customer Care Team

Valorada con 3 estrellas sobre 5

The leather is very dry and not great…

The leather is very dry and not great quality. The stitching on the headrest is uneven.
The link for warranty does not list the recliners we bought. Admiral.

5 de febrero de 2024
Logotipo de Stressless Australia

Respuesta de Stressless Australia

Dear Ian,

We are sorry to hear that you feel there is an issue with your Stressless recliner.

Please submit a warranty claim and we can arrange for a technician to come onsite and inspect the recliner for you.
To submit your warranty claim please go to www.stresslesswarranty.com.au and complete the web-form.

Kind Regards,
Stressless Customer Care Team

Valorada con 1 estrellas sobre 5

We ordered a sofa in June 23

We ordered a Stella sofa & ottoman, 2 recliner chairs and 6 dinning chairs in June 23.
7 months later we still have no idea when they will be delivered.
Apparently they are in dispute with the shop we bought them from and its not there problem.
They took a 50% deposit on order placement June 23.
So we would suggest you be very careful with this company as they can hold your goods as long as they like. And just ignore the end customer.
Typical northern European arrogant behavior.
Apparently the chairs are very nice to bad about the company.

7 de febrero de 2024
Opinión espontánea
Logotipo de Stressless Australia

Respuesta de Stressless Australia

Hello,

We sincerely empathise and understand the situation that you are presented with and despite this being no fault of Stressless, wish to apologise for the frustration and inconvenience caused.

We wish to express our equal frustration and disappointment that particular and valued Sydney customers are facing these impositions.

As this is now a legal matter, we cannot comment further until resolved.

Thank you for your undeserved patience and support,
Stressless

Valorada con 4 estrellas sobre 5

Opal chair

My Opal chair had button problems which required many warranty repairs until Ekornes replaced the chair with a modified up down button. Of course it took four months to arrive. At no cost

31 de enero de 2024
Valorada con 4 estrellas sobre 5

Recliner feedback

The recliner was delivered at the agreed time without any hitches. The delivery was made with care. The recliner comfort was as expected. I am truly satisfied with my purchase.

16 de enero de 2024
Valorada con 4 estrellas sobre 5

My Garda recliner was delivered evening of the…29 December 2023

My Garda recliner was delivered on the day promised. I was very happy with the sales service I got from Francis, the Sales Consultant at Domayne Belrose.
I only noticed the next day that there were a few wrinkles on the leather seat (puddling). When I queried this with the store, the advice was to leave it alone to smooth out in time. Cushion is not removable (for me to fluff) so there is nothing I can do but to get used to the look, I suppose. Today, into the first month later, situation remains the same.
A bit disappointed especially since recliner wasn’t cheap, I don’t think the upholsterer or assembler did a 100% good job, although chair is most comfortable; hopefully it will remain comfortable for many years as per Stressless reputation!

29 de diciembre de 2023
Valorada con 5 estrellas sobre 5

timely delivery

After Covid, Rowes, Toowoomba, Australia (where we bought the sofa) asked us to wait 20 weeks. It was great to get the sofa in 16 weeks, before Christmas.

It looks great and works well - thanks Stressless.

9 de enero de 2024
Valorada con 5 estrellas sobre 5

Excellent product and staff knowledge is exceptional for the Stressless Range

We were shown the range of Stressless products in store with no pressure to purchase, we
were allowed to sit in the chairs to find the right size, we were also shown a frame of the chair to help us understand how these chairs are designed. Clint is very helpful and knowledgeable about the products and Mick delivered to us as was confirmed. The chairs and stool were covered to avoid any damage in transport. Very impressed with our chairs.

20 de diciembre de 2023

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