Stressless Opiniones 196

We bought a chair 3 years ago. The fabric has bobbled and no longer looks smart. We contacted the shop we bought it from who contacted Stressless who stated because we chose a natural fabric we have to shave it and the rear of the back of the chair looks immaculate because it isn't sat on...Not only was the response condescending but why on earth would the company use a material that requires this and surely in time, after defuzzing and shaving; this will thin the material... I'm incredibly disappointed by the diligence exercised in the fabrics provided. We bought this expensive chair due to my back problems, I don't anticipate it lasting any great length of time. It seems this is another company that relies on it's name rather than quality.
13/08 - thank you for reiterating information for the benefit of anyone who reads reviews and not addressing my issue. I would never recommend Stressless nor will I purchase

Na 7 jaar gratis nieuwe stoelpoot dopjes toegezonden voor onze Paris stoelen. Keurig binnen 14 dagen ontvangen. Vriendelijke customer support in Duitsland.

Das Plastikteilchen das den Arm der Swing-Tablette fixiert war gebrochen(durch meine Schuld).Binnen 10 Tagen hatte ich ein Ersatzteil. Ein guter Service freut einen. Danke

Home Office chair too low for a desk. Not fit for purpose — premium price, zero accountability. Don't touch them.

I bought the Stressless Buckingham loveseat 7 months ago. I have never had back problems in my 60 years, but NO lumbar support in the loveseat has caused bad back pain. I now use a lumbar pillow and am much more comfortable. $3000 for a poorly designed, badly named (Stressless??) loveseat.

Soucis de fonctionnement du verrouillage de la bascule d'un canapé.

Discours du SAV, c'est systématiquement la faute du client et ils cherchent à vous mettre en tord.

Pourtant ils prennent en charge au final.

Au vu du prix et de la considération du client, je pense qu'il vaut mieux chercher ailleurs

Via een mail (met foto's) bij de fabrikant gemeld dat een onderdeel van mijn Stressless relaxstoel van 2017 afgebroken was.
Gratis werd een repairkit (BalanceAdapt repair kit for Stressless star base) toegestuurd.
Stoel is weer als vanouds. We zijn er heel blij mee.
Uitstekende service, goed begeleid met mailcontact.

My wife and I spent our retirement savings purchasing 2 Emma Stressless recliner sofas in 2023. After a year, the seat and back cushions started to collapse on my seat. Having 2 of these sofas I moved them about hoping to share the wear on the cushions. (No mean feat as they are really heavy). They seat and back cushions have now completely failed, as a result the leather has no support. Emails to Ekornes (Stressless furniture) were replied with a standard reply referring to the Sale of goods act in this country and go back to the shop you bought them from. No, we have not been back to the shop, that has yet to be done.
Sorry to say that nearly £9,000 worth of furniture was money NOT well spent. Now I can see we are going to have to face confrontation which I don’t need at this stage of my life. No fool like an old fool.

Got a second hand couch years ago and a while ago one of the moving parts broke. Sent the company an email hoping i could lrder the part as it was just a small piece of plastic. Instead of being able to order they shipped the part and what it was attached to free of charge.
Staff was very friendly and helpful.
And of course the seats we have had for years is still as comfortable as when we got it.

Achat de 2 fauteuils, constatation adressée au magasin vendeur aussitôt : malfaçons des assisses, dossiers, accoudoirs et un pouf qui présentent aspect fripé et manque de rembourrage.
Selon le vendeur stressless accepte de changer "a titre commercial" les assisses et dossiers mais pas les autres éléments défectueux. Inadmissible de traiter les clients ainsi car en achetant 2 fauteuils pour 6200 E on est en droit d'attendre une qualité impeccable

Een service verzoek werd goed en snel afgewikkeld

Deux fauteuils achetés avec repose pieds. Dès la première année le cuir tendu a l’origine s’est fortement plissé. Nous avons contacté le distributeur situé sur Chambéry. STRESSLESS a mandaté une entreprise spécialisée pour faire une expertise. Le technicien qui s’est présenté à notre domicile nous a indiqué que le cuir n’était pas en cause mais que les mousses utilisée n’était pas assez qualitatives dans le sens où elle s’affaissent et ne maintiennent plus le cuir tendu qui, de fait, se plisse irrémédiablement. Nous avons reçu de STRESSLESS le résultat écrit de l’expertise et, comme par hasard, il n’y était pas indiqué ce problème de mousse mais que l’usure était normale. C’est un pur scandale dans le sens où STRESSLESS est juge et partie dans cette expertise.
Je tiens à la disposition de qui le souhaite les photos de ces fauteuils. En résumé, fuyez cette marque dont la qualité reste insuffisante au vu du prix payé et dont les garanties sont illusoires.

Ik ben de tweede eigenaar van een prachtige Stressless Paris fauteuil. Het draaisysteem ging echter defect. Opmerkelijk voor zo'n dure stoel en de set die ik gekregen heb om te repareren is ook totaal anders en veel steviger, dus ik denk dat het een kinderziekte was. Punt is dat ik ,ondanks dat ik geen klant ben, gratis geholpen ben en deze exclusieve fauteuil nu gelukkig nog jaren mee kan. Erg blij mee!

Bedste service, sendte uden beregning reservedel til mig i danmark. De er bare helt fantastiske og det er ikke

Purchased my stressless recliner from Modern Sense Furniture in Ontario Canada in September 2025.
Delivered November 2025.
Stopped working December 2025.
Follow up with stressless and the Modern Sense Furniture store was horrifying - at this time it is February 7th 2025 and I recieve an email on instructions on how to fix it?!
It’s under warranty. I am not an electrici furniture technician nor am I physically able to based on current medical state. Send someone to fix it. Overpriced and overhyped - poor quality and even poorer service.

Jag köpte två kontorsstolar från Stressless via Mio och trodde att jag investerade i kvalitet. Det visade sig vara en katastrofal felkonstruktion. Stolarna är för låga även på sitt högsta läge och går inte att använda vid ett standard-skrivbord.

Jag reklamerade felet omedelbart, men Stressless och Mio vägrar erkänna att det är ett problem. En kontorsstol som inte går att använda vid ett skrivbord – hur kan det inte vara ett fabrikationsfel?

Stressless gör kanske bra fåtöljer, men de de är inte så bra på att tillverka kontorsstolar.

ich hatte vor einiger Zeit ein gebrauchtes Sofa (Ella) mit Fußhocker gekauft, wegen der Relaxfunktion (Kippfunktion der Sitze). Das Sofa an sich machte durch das feine Leder einen hochwertigen Eindruck. Leider kann man ja - gerade bei einem Privatkauf - ein Sofa nicht vorab stundenlang probesitzen, deshalb fiel mir erst im täglichen Gebrauch auf, dass in der gekippten Position die Kante des Sitzes unangenehm in meine Kniekehlen drückte. Da die Füße auf dem Hocker tiefer liegen als die Knie, ergab sich daraus eine unbequeme Haltung für mich - ich bin 1,68 m groß und normal proportioniert. Ferner bietet das Sofa nicht genug Unterstützung im Lendenwirbel-Bereich, sodass ich dort immer noch ein extra Kissen zwischen klemmen musste.
Für den hohen Anschaffungspreis (selbst gebraucht) bietet Stressless hier meiner Meinung nach nicht genug Komfort.
Inzwischen habe ich mir von der Marke Koinor das Sofa "Eddie" gekauft und bin damit sehr zufrieden.

Bought a Stressless recliner from Paul Schatz for $2991, waited 3 months for it to arrive and it's HARD AS A BOARD and my butt goes numb after sitting in it for any length of time.

The arch support is NOT enough either. Complete waist of way too much money!

Paul Schatz return is 45% = $1310.18 RESTOCKING FEE.

Paul Schatz's excuse for their PREDITORY return policy is because they're "a high end furniture store".

Being a high end furniture store doesn't give you right to rip people off with a ridiculous restocking fee! How is this legal?!

They claim it cost a lot of money to clean a chair.... I've had my chairs professionally cleaned a few times and it was less than $100; it doesn't cost over $1300 to clean a chair!!

Don’t ever buy this product! We bought a Stressless chair and sofa that was delivered in May, 2023. After a year, I noticed the leather on the arms on the chair and the center cushion on the couch were peeling. I contacted the company after 15 months and they said I had to go thru my local stressless dealer for a leather evaluation. The dealer evaluated the leather and agreed that there was a defect. They submitted their evaluation to Stressless headquarters. Contrary to their local leather expert that they have on staff, Stressless responded by saying it must be a lotion or sunscreen issue causing the problem (not true) and the one year warranty has expired. $6,000 down the drain. I’ve owned leather couches for 50 years and have never seen anything like this.