Kirby Street Residence is an amazing, well-located accommodation just a 2 minutes walk from the Station and bus stops. Not forgetting the variety of supermarkets and stores available. I had the best... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I arranged my accommodation through this place, and I had a great experience. The receptionist was Turkish, and he was incredibly helpful. His communication skills were excellent, and he was... Ver más
La empresa ha respondido
Consider the fact that they are busy with booking enquires for this period, a bit slow email response can be accepted. The Wechat customer service saves everything. He/she responds instantly and sol... Ver más
La empresa ha respondido
Though the price is a bit expensive, the experience is worth it. Excellent security, the room is big, nice and clean. There is leaner who cleans hallway almost everyday. And it is near by train stat... Ver más
La empresa ha respondido
Comfort
Well as a person who is living alone, it was good to have a double size bed. The table is big enough to place lots of things. The place is quiet enough at most of time because it is not next to some crowded zones. But it is still close to an underground station.
14 de septiembre de 2022
Respuesta de Stuhomes
Jiahua, it is great to hear you have enjoyed living at our Kirby Street property and your point about it being quiet but still very central is what makes this location such a gem.
Wonderful experience
Wonderful experience! enjoy living here! Nice staff, amazing location, super convenient!
2 de junio de 2023
Opinión espontánea
Respuesta de Stuhomes
Thanks so much for the kind words.
Best experience
A very pleasant living experience! The room is so nice and all staff are soooo friendly! 🥰
1 de junio de 2023
Opinión espontánea
Respuesta de Stuhomes
We are delighted you enjoyed your experience of living at a Stuhomes property.
Poor customer services
No response to any email queries. Extremely indifferent to its customers. Did not provide convenient payment options. Completely overlook customer experience, and the only thing you do promptly was chasing tenants to make payment.
29 de mayo de 2023
Respuesta de Stuhomes
Dear Chris, we a sorry to hear you didn't have a positive experience. We take customer feedback seriously. We will look into the matters you have raised and be in touch to give you feedback on our improvements.
They don't care about you, they just want your money
My university moved me to their own accomodation for mental health reasons and wrote a letter to stuhomes explaining, but stuhomes refused to return any of the extortionate rent I had been charged well in advance. Nothing illegal - I signed the contract - but no human decency to be found at all. This was after many months of constantly chasing them up on replies and facing serial unresponsiveness and unprofessionalism. I would absolutely never consider recommending them to anyone, in any situation, ever.
18 de enero de 2023
Respuesta de Stuhomes
Dear Jai, we are extremely sorry to hear you didn't have a positive experience. We are looking at your case as a matter of urgency and will be in touch with you ASAP.
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