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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

First and foremost the Sunnylife product is beautiful. I bought two pieces. However, some children decided to use the pool chair as a trampoline and the fabric tore. I immediately ordered another chai... Ver más

Valorada con 1 estrellas sobre 5

I am placing my first order with Sunnylife this year, purchasing items for the swimming pool—three items in total. Unfortunately, two of them are defective. The first item is a balloon with a swan... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I ordered two Luxe Lie-On Loungers in Rattan from SunnyLIFE and they are beautiful. The quality is great and they look very high end. Customer service is extremely helpful and responsive. I highly rec... Ver más

Valorada con 5 estrellas sobre 5

We love our Sunnylufe Luxe Lie-On Lounger! Originally had it in olive and after much use, the cover began to tear. As soon as I reached out to Sunnylife to inquire about ordering a new cover, they (... Ver más

Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de decoración e interiorismo
  3. Tienda de accesorios de moda
  4. Piscina

Escrito por la empresa

Designed for a life lived under the sun, SUNNYLiFE is the world's leading summer lifestyle brand. Born on the beaches of Sydney in 2003, the brand was established with a simple goal: to share Australia’s authentic summer style with the rest of the world. Today our products can be found on beaches, in pools and at sun drenched holiday destinations across the globe. SUNNYLiFE is recognised for its vast seasonal collections featuring every must-have summer item imaginable. Bold graphics, show-stopping prints and trend-setting packaging are all part of our trademark look. We are continually committed to creating a range of sunny essentials that deliver on innovation, quality, style and functionality; the perfect summer lifestyle solution.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

161 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 37% de las opiniones negativas

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4,3

Todas las opiniones

(161)

69 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Dreadful products

I purchased eight inflatable products. Four of them deflated over the next 48 hours and were completely defective. This was a real pity as they were very expensive. In total only two stayed inflated. I thought I was buying quality. They are not worth the money. Customer services could not help me at all. Though they did respond suggesting I take them back to the retailer.Interestingly John Lewis is not selling sunnylife this year. I spent over £500 pounds on them in total- do not waste your money and look elsewhere for quality pool products. This brand is far from that! Such a pity as they looked really good.

14 de junio de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Seb,

Thank you for your review and I'm so sorry to hear that the items you purchased were faulty! If the items were purchased directly from our SUNNYLiFE site within the last 12 months of when you originally reached out we can definitely help with that. However, if these were purchased from John Lewis or another retail partner, any refunds or replacements will need to go back through them

Thank you! Libby and the SUNNYLiFE team x

Valorada con 5 estrellas sobre 5

Excellent product selection and…

Excellent product selection and quality! Have ordered several times and love everything they make.

13 de marzo de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Thank you Nicole!

We're so glad to hear you're loving your SUNNYLiFE!

Libby and the SUNNYLiFE team x

Valorada con 2 estrellas sobre 5

Worst armbands quality

Bought armbands for my son multiple times.It’s his third pair and it lasted only 3 days of use.The ones we owned before lasted for a week,which is not ok too.Poor quality but cute design.

8 de mayo de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Anastasia,

Thank you for taking the time to let us know and I'm so sorry to hear you've had trouble with our arm bands. Can you please reach out to our Customer Service team at hello@sunnylife.com so we can look into this further for you?

Thank you, Libby and the SUNNYLiFE team x

Valorada con 5 estrellas sobre 5

Beach chair you can take anywhere

My order arrived so quickly! My wife was shocked. The beach chair that you can wear on your back has been thoroughly used this summer. We’ve taken it everywhere. Beach, bushwalking, the park. So convenient.

27 de abril de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

my new favorite pool/beach brand

I found this brand online and decided to give it a try. Love the design, love the quality and my kids still play with anything SunnyLife, they LOVE their smiley goggles! I will definitely be buying more for the summer.
As for customer service, I had an issue with one of their products and got a reply back within 24-48hrs, which is totally normal and they helped resolve the issue I had with no reservations. Since then, I have recommended SunnyLife to my friends.

4 de abril de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Vanessa,
Thank you for your review and Congratulations! You're the winner of a SUNNYLiFE prize pack valued at $150AUD. Please reach out to us at hello@sunnylife.com.au so we can arrange to send it your way.
Chris and the team at SUNNYLiFE!

Valorada con 5 estrellas sobre 5

Sunnylife is THE BEST!

I love all of the Sunnylife floats and products! I have probably 20+ floats and keep ordering more! They are super cute and very high quality. Their beach accessories make for great gifts and I couldn’t be more pleased with my purchases!

7 de marzo de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Kira,

Thank you so much for your review! Congratulations! You've won our review prize pack valued at $150. We'll contact you via email so keep an eye on your spam folder if you don't see anything in your inbox.

Thank you! Libby and the SUNNYLiFE team x

Valorada con 4 estrellas sobre 5

Best products for the beach and pool

Best products for the beach and pool. Especially love the glitter products. I have the float and the beach ball. Love the sling floats I have as well. Cute design and high quality. Lasts for multiple years. I recently replaced my worn out Sunnylife pool bag with a new one and was disappointed that it was smaller and that the handles were fabric. The old version was very large and the handles were built into the bag itself. Please make another one that is similar. It was the best!

1 de enero de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Thank you for your feedback! We will pass this on to our design team for consideration on future seasons x
Libby and the SUNNYLiFE team x

Valorada con 4 estrellas sobre 5

Fun for everyone

The White Swan is, and always will be, the centrepiece of our pool every summer. The kids love it and so do we!

17 de febrero de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Thank you Simone!

Whether it's the Flamingo, the Unicorn or the Swan, we love our Luxe Ride on range here at SUNNYLiFE

Thank you, Libby and the SUNNYLiFE team

Valorada con 1 estrellas sobre 5

Horrible product, even worse customer service.

My daughter used the unicorn vest 8 days ago, the strap on the bottom chafed her so bad, it hasn’t healed till now, and will probably leave a nasty scar. The material is way to harsh for a child to use. After sending a message to the customer service, i got a standard email with instructions how to wear the vest. No apologies were made, no solutions were offered. I recommend steering clear of this company.

5 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sparkle with the Glitter Hammock

I love the Glitter Hammock. This is the best float, so compact that I was able to pack it in my luggage for my holidays. Came with a repair patch and inflation instructions to which was handy.

23 de enero de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Thank you Katie,

The Glitter Hammock is a sure way to win the summer with an extra bit of sparkle

Thank you, Libby and the SUNNYLiFE team x

Valorada con 1 estrellas sobre 5

Poor quality

Poor quality, Lilo lasted 3 uses and the seams split. $90 product, don't waste your money.

1 de enero de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Nigel,

Thank you for your review. I'm so sorry to hear that your Lilo is faulty! Can you please reach out to our team at hello@sunnylife.com.au so we can assist you further with this issue?

Thank you! Libby and the SUNNYLiFE team x

Valorada con 1 estrellas sobre 5

Terrible quality!!!!!!!!

If you’re after a “designed in Australia” but 100% made in China beach umbrella then this is for you.

Quite possibly the cheapest possible parts have been hand picked to assemble this overly priced designed in Australia product.

I can’t believe the price of this thing considering the parts would literally cost cents.

This product has been carefully crafted with one purpose in mind, this purpose is to make as much money as possible per unit whilst leaving the customers guessing as to how many days this cheap product will actually last.

Ours lasted an amazing 5 trips to the beach. Before the so cheaply hand picked parts just started to crumble.

So yes, choose this product if you’re after a fun beach activity and betting game between the family to see if it will make it through your week long holiday.

21 de enero de 2023
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi John,

Thank you for your review. I'm so sorry to hear that your Umbrella is faulty! Can you please reach out to our team at hello@sunnylife.com.au so we can assist you further with this issue?

Thank you! Libby and the SUNNYLiFE team x

Valorada con 1 estrellas sobre 5

Order Not Despatched!

I placed my order for 2 beach chairs 6 days ago, my payment went through immediately. My chairs have not been despatched and my emails/telephone calls go unanswered! It is the height of summer, im on my last days of leave and dont have my beach chairs - am sitting on my towel on the sand at the beach! Not happy or impressed. Bad follow up customer services.

30 de diciembre de 2022
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

HI Maryanne,

Thank you for your review and I'm sorry to hear about your frustration! I can see in our Customer Service portal that your emails were responded to however it sounds like these may have gone to your junk mail and not been received. I'm so sorry about that as I understand it would have appeared as if no one was responding.

I can see that the delay in the shipment of these goods was due to the New Years break/warehouse closure which meant the delivery may have taken a little longer than you may have expected however our team were working hard to get all orders out as quickly as possible. I can see that since this review we have been in contact via email to resolve this matter. If there is anything else I can do to help. don't hesitate to reach out to us at hello@sunnylife.com.au for assistance.

Thank you, Libby and the SUNNYLiFE team x

Valorada con 5 estrellas sobre 5

My wife loves her new chair

My wife loves her new chair, fast delivery

30 de noviembre de 2022
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Thank you Stephanie!

We love our beach chairs. So perfect for every occasion.

Thank you, Libby and the SUNNYLiFE team x

Valorada con 2 estrellas sobre 5

Received wallet less than ten days ago.

Received wallet less than ten days ago.
Zipper was defective after two days and the wallet that arrived did not resemble the one advertised
Notified supplier who offered me a very satisfactory arrangement!
Great company to deal with !

1 de noviembre de 2022
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Paul,
Thanks for reaching out. I think you may have mistaken us for another brand as we do not sell wallets. We are a summer essentials brand that specialises in Pool Floats, Beach Umbrellas, Outdoor Chairs and more!
I hope this helps.
Thank you,
From Lisa and the team at SUNNYLiFE.

Valorada con 5 estrellas sobre 5

LOVE LOVE LOVE

LOVE LOVE LOVE!
I always find what I need for summer through these guys and their customer support team are so helpful too 🥰

7 de noviembre de 2022
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Thank you Ann,
We're so happy to hear that you love SUNNYLiFE as much as we do!

Thank you, Libby and the SUNNYLiFE team x

Valorada con 5 estrellas sobre 5

I really like these products

I really like these products, we used them on a family holiday recently and everyone loved how colourful it all is.

2 de septiembre de 2022
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Dear Jenny,
Thank you so much for your kind words. We are thrilled to hear about how much everyone loved our styles!
Enjoy! Thank you, Lisa and the team at SUNNYLiFE.

Valorada con 1 estrellas sobre 5

Service client incompétent

Service client incompétent qui finit même par ne plus vous répondre…

Impossible d’obtenir des pièces détachées (pour un produit qui a moins de deux ans)… seul moyen racheter le produit dans son ensemble.

Pour information la qualité des bases électriques des lampes néons est de très mauvaise qualité 2/2 grillées en moins de deux ans.

27 de agosto de 2022
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Faure,

Thank you for reaching out to us and sharing your feedback.

Sadly we do not have any spare parts available for our Neon Lights. They are a discontinued style and we did not receive any from the supplier.

Neon Lights do burn out however with newer technology there are advancements being made to extend their lifespan.

I'm sorry we were unable to achieve your desired outcome and appreciate you sharing your thoughts with us.

Thank you, Lisa and the team at SUNNYLiFE.

Valorada con 5 estrellas sobre 5

Their towels are the best!

Their towels are the best, I always have them in the car ready for a dip at the beach during summer.

1 de agosto de 2022
Opinión espontánea
Logotipo de SUNNYLiFE

Respuesta de SUNNYLiFE

Hi Yonn,
Sounds like you are living your best SUNNYLiFE each summer! We appreciate the feedback and hope you enjoy the upcoming summer range that we are launching daily on-site.
Thanks again, from the team at SUNNYLiFE.

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