Have tried for 2 days to order a mug they advertise and website will NOT let me even put it in basket ... so WHY advertise it!
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Received my order today and can truthfully says its beautiful. Bracelet made in good quality leather. Clasp heavy and NOT flimsy Inscription beautifully written. In a lovely red pouch ideal for... Ver más
Communication is slow and poor. They used MyHermes to deliver who apparently delivered the item through the letterbox , good trick that getting a mug through a letterbox ! Suffice to say I haven't... Ver más
Absolutely disgusting no customer service at all ..ordered a personalised present before christmas ...it didn't arrive although it was promised that it would arrive in time....my email was answered ev... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Personalised Gifts For Every Occasion!
Información de contacto
Reino Unido
- supermug.co.uk
2,5
Malo
168 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
ALL PROBLEMS RESOLVED.
Having placed various orders for items from this Company as Gifts for a number of Friends,some problems with delivery and Condition of received products was encountered, 'SuperMug' moved Heaven & Earth to resolve the Problems (not of their making !) to great effect,I would recommend this Company and It's products without hesitation.
14 de enero de 2019
Opinión espontánea
Non delivered items despite payment taken
Nearly a month ago I bought some personalised keyrings through Supermug - they claim I put an incorrect address (which I did not as their shipping address also shows my name incorrect). They say they have to wait for the item to be returned to them to repost. When I asked for proof of postage they have not provided this. So far the item still has not been reposted. Having read the reviews on this site I regret buying these.
12 de enero de 2019
Opinión espontánea
Shop elsewhere!!
They are quick to take your money, but do not deliver the product, claiming it is "lost in the post"!. Not trustworthy and non reliant! Shop elsewhere is my suggestion!
3 de enero de 2019
Opinión espontánea
Promised shipping before Christmas…
Promised shipping before Christmas (paid extra for this!) No reply to any of my emails and no update to my item via email once payment was taken. Absolutely appalling service.
2 de enero de 2019
Opinión espontánea
Poor - no item no refund
Ordered keyrings as Christmas presents, received confirmation that my order was on its way, only to receive another email 2 week later telling me the item was now out of stock - this was a week before Xmas so too late to order an alternative from elsewhere! Nearly 2 weeks later and still no refund, luckily paid with PayPal so should get a refund
27 de diciembre de 2018
Opinión espontánea
Mugged Off
Now 18 days since order. Zero contact. Took the money speedily enough. Can't even call. Pathetic.
24 de diciembre de 2018
Opinión espontánea
I'm a super mug for shopping here.
I'm a super mug for shopping here.
No choice for delivery, have to pay for 1st class. Don't want nor need first class.
Prices are not cheap. Unfortunatly family members have already bought from here and i wanted matching for a present.
23 de noviembre de 2018
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.