It turns out the book I ordered and received is actually designed to teach Chinese. When looking at the online description it seemed to indicate that it was designed to teach a Chinese speaker Engli... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I thot the service was outstanding in all respects. They kept me abreast of all the movements being done regarding my order. Upon receipt of my order, I promptly thank them via e mail for their outsta... Ver más
The puzzle book arrived as expected, firmly protected from damage. We have not yet worked on any of the puzzles as we have not completed our current puzzles; however, I was very pleasantly surprised t... Ver más
I was initially skeptical about placing an order because books I was interested in were the cheapest I've seen an online retailer have. I have nothing but good things to say about my order, though. I... Ver más
Información sobre la empresa
Escrito por la empresa
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles. We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles. Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Información de contacto
Estados Unidos
- surprisecastle.com
4,6
Excelente
88 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent Experience
Ordered a hard to find book that I could only find at Surprise Castle and was very satisfied with the promptness and speed of the delivery. The book was in the exact condition as advertised. Would recommend and order from them again!
5 de marzo de 2026
Opinión espontánea
That dvd was great to watch.
23 de febrero de 2026
Opinión espontánea
Book was packed well
Book was packed well, delivered in a timely matter. I do love the name surprise castle....I was surprised how fast and efficient they are
12 de febrero de 2026
Opinión espontánea
Love the books I got for my baby…
Love the books I got for my baby niece!! I'm building her library and all these beautiful books will fill it!
12 de febrero de 2026
Opinión espontánea
The inspiration from the calendar…
The inspiration from the calendar reminds me of the most important thing too put GOD first
27 de enero de 2026
It arrived in a timely manner and…
It arrived in a timely manner and cheaper than Amazon. Thanks Robert
20 de enero de 2026
Opinión espontánea
Great to use
22 de enero de 2026
Great customer service and fast shipping
Great customer service and fast shipping
22 de enero de 2026
Ts was so bomb Bru 10/10
8 de enero de 2026
Opinión espontánea
Got exactly what I ordered with no…
Got exactly what I ordered with no damages and arrived on said delivery time.
22 de diciembre de 2025
I have yet to receive my order
I have yet to receive my order. It's going in a circle. From Louisville to Evansville. Back to Louisville and then back to Evansville. When it gets to Evansville it sits there for 2 days or longer. At this point I'm not very happy at all. This was purchased for my granddaughter for Christmas. At the rate it's going she'll get it when she has kids or grandkids of her own.
24 de noviembre de 2025
Respuesta de Surprise Castle
Hi Christi,
Thank you for reaching out, and I’m really sorry for the frustration with the tracking updates.
Your order was shipped promptly. Unfortunately, we don’t have control over USPS’s internal routing decisions, and sometimes packages move between regional facilities in ways that appear unusual.
The good news is that the tracking clearly shows it is scheduled for delivery today by 9 PM.
Please know we’re closely monitoring this from our side as well. If, for any reason, you don’t receive your package by Monday, we will immediately arrange a free replacement so you’re not left without your grandkid’s gift before Christmas.
We’re here to help until this is fully resolved, and we truly appreciate your patience.
UPDATE: The package was delivered just a few hours later on December 5th at 11:50 AM. We’re glad it arrived safely.
Book arrived in good condition
Book arrived in good condition. Tracking was updated frequently.
23 de octubre de 2025
Everything was fine.
19 de octubre de 2025
Top-notch customer service
Fast delivery. Great price. Spot on tracking. Company communication. All earns a 5 star review.
15 de octubre de 2025
Easy transaction
Easy transaction, great prices and excellent customer service. Thank you
7 de octubre de 2025
Opinión espontánea
A good experience!
A good experience!
The book was delivered quickly and in good condition.
6 de octubre de 2025
What I like was the fast shipping and…
What I like was the fast shipping and prompt reply, the item was properly packages and I recieved it in great condition. However, what I recieved was not what I purchased . The book I purchased had the original Indie cover in the advertisment and also in the invoice . I recieved a different cover other than advertised . While they were apologetic and attempted to fix the problem . I still felt I got the short end . I was offered to keep for a 50% refund or a full refund at my own expense . I know they are a small budiness but I feel they should have sent me a shipping label for a full return . Not wanting to spend more money I opted for the 50% refund which was quick as well.
21 de octubre de 2025
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.