It turns out the book I ordered and received is actually designed to teach Chinese. When looking at the online description it seemed to indicate that it was designed to teach a Chinese speaker Engli... Ver más
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Consulta las opiniones de los clientes
I thot the service was outstanding in all respects. They kept me abreast of all the movements being done regarding my order. Upon receipt of my order, I promptly thank them via e mail for their outsta... Ver más
The puzzle book arrived as expected, firmly protected from damage. We have not yet worked on any of the puzzles as we have not completed our current puzzles; however, I was very pleasantly surprised t... Ver más
I was initially skeptical about placing an order because books I was interested in were the cheapest I've seen an online retailer have. I have nothing but good things to say about my order, though. I... Ver más
Información sobre la empresa
Escrito por la empresa
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles. We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles. Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Información de contacto
Estados Unidos
- surprisecastle.com
4,6
Excelente
88 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The book I ordered packaged very well…
The book I ordered packaged very well and sealed on. No damages in a book
4 de mayo de 2025
Fun & highly informative book quickly…
Fun & highly informative book quickly arrived in mail. It was in excellent condition & waterproof wrapped to prevent rain water damage.
24 de abril de 2025
Opinión espontánea
5/5 stars
I've never had an issue with delay or any cracks on my CD case or CD 5/5 stars
13 de mayo de 2025
Opinión espontánea
My order came booked neatly
My order came booked neatly. I didn't have too much of a wait to get them through the mail. The reads were easy, informative. Over all satified with my order.
10 de mayo de 2025
great customer service
I ordered 5 cds and 2 weren’t shipped but the issue was resolved as soon as I reached out! They immediately helped me and sent me the missing cd and gave me a refund for one that wasn’t in stock. Thanks so much for the help!
9 de mayo de 2025
Opinión espontánea
INCREDIBLE!!
I couldn’t recommend this company more!! The customer service was absolutely incredible and Mate couldn’t have been more helpful! The product arrived quickly and was in perfect condition and the whole process was easy and enjoyable! 10/10!!
30 de abril de 2025
Opinión espontánea
I got all 10 books
I got all 10 books. Wonderful customer service. Help me right away when I need helped. I will order from you again. 5 stars.
2 de abril de 2025
Great service and fast shipping
14 de abril de 2025
Opinión espontánea
The site offers exclusive products and…
The site offers exclusive products and great deals you don’t often find elsewhere. I appreciated how easy it was to track my order and how quickly it arrived. It was an all-around excellent shopping experience.
5 de diciembre de 2024
Opinión espontánea
I haven't yet received this product so…
I haven't yet received this product so I can't give an honest rating
3 de marzo de 2025
Very good product and customer service.
3 de febrero de 2025
My package didnt arirve at my house nor…
My package didnt arirve at my house nor my mailbox.
7 de enero de 2025
Respuesta de Surprise Castle
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused by your package not arriving as expected.
Your order was handed over to USPS on January 7th, just two days after it was placed. Unfortunately, due to severe weather conditions caused by Winter Storms Blair and Cora, USPS has reported delays in delivery across multiple regions. These delays are beyond our control, but we understand how frustrating this situation can be.
While we are unable to control USPS delays, we want to make this right for you. If you would like, we can initiate a full refund for your order. Please let us know your preference, and we’ll take immediate action.
Thank you for your patience and understanding during these unforeseen circumstances. If you have any further questions or concerns, feel free to reach out to us directly at info@surprisecastle.com
Surprise Castle Order Review
Thank you for the great item at a great price! Great service! And fast shipping!
1 de diciembre de 2024
Fast delivery and they kept me up to…
Fast delivery and they kept me up to on the shipping when it would be delivered. Plus they follow-up with your purchase.
28 de octubre de 2024
It is for a Xmas gift
It is for a Xmas gift. Can’t revel the condition of the CD as will not be opened by the recipient until Xmas. Won’t open the wrapping either. My hopes will be that it sounds and looks good. Appreciated fast response and quick shipping.
22 de octubre de 2024
Quick and timely was item was in great…
Quick and timely was item was in great shape when it got here
26 de septiembre de 2024
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