It turns out the book I ordered and received is actually designed to teach Chinese. When looking at the online description it seemed to indicate that it was designed to teach a Chinese speaker Engli... Ver más
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Consulta las opiniones de los clientes
I thot the service was outstanding in all respects. They kept me abreast of all the movements being done regarding my order. Upon receipt of my order, I promptly thank them via e mail for their outsta... Ver más
The puzzle book arrived as expected, firmly protected from damage. We have not yet worked on any of the puzzles as we have not completed our current puzzles; however, I was very pleasantly surprised t... Ver más
I was initially skeptical about placing an order because books I was interested in were the cheapest I've seen an online retailer have. I have nothing but good things to say about my order, though. I... Ver más
Información sobre la empresa
Escrito por la empresa
Surprise Castle is an independent online retailer for collectors and people who still buy the real thing. The catalog includes over a million products: 4K UHD steelbooks, Blu-rays, DVDs, vinyl records, CDs, plus Funko Pops, coloring books, video games, books, toys, and collectibles. We stock the formats, editions, and titles that mainstream retailers often skip: rare steelbooks, complete-series sets, vinyl from independent labels, niche imports, out-of-print collectibles. Whether you're hunting a specific 4K release, looking for a gift for a Funko collector, or rebuilding your DVD library, we ship fast across the US, free on orders over $75.
Información de contacto
Estados Unidos
- surprisecastle.com
4,6
Excelente
88 opiniones
Ha contestado el 100% de las opiniones negativas
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The shipping labels was created on the…
The shipping labels was created on the 16th. It's now the 20th and there's been no updates on the tracking. I can only assume that it still hasn't actually shipped yet.
20 de octubre de 2025
Respuesta de Surprise Castle
Hi Thomas,
Thank you for your review.
We can confirm that your order was placed on October 15th and handed over to USPS on October 16th, within 24 hours.
Once a package is in USPS’s possession, we don’t have control over their internal scanning or tracking updates — and sometimes tracking updates are delayed while items move between distribution centers.
Please note that USPS Standard Shipping typically takes 2–8 business days, as outlined in our shipping policy. Based on the tracking information, your package is currently moving as expected and is scheduled to arrive on October 24th.
We always ship promptly and do our best to ensure smooth delivery, but if you ever experience delays or issues, please contact us directly at info@surprisecastle.com
— We’re always happy to help with tracking updates, replacements, or refunds if needed.
Thank you,
Fast shipping
Fast shipping, large assortment and good prices. A very good store. I recommend
1 de octubre de 2025
Quick action
30 de septiembre de 2025
Perfect condition exactly what I order
Perfect condition exactly what I order, amazing!
31 de julio de 2025
Great customer service
The customer service was great. I received my course books for school much sooner than expected. I really appreciated the service and respectfulness of Surprise Castle. I must say it's in the name. They will surprise you with exceptional service.
31 de julio de 2025
Surprise Castle is great!
Surprise Castle was great. I ordered 30 copies of one book to give out to friends. Surprise Castle had the best price, delivery and communications from the time of the order until receipt. I highly recommend them!
1 de agosto de 2025
Opinión espontánea
Great order
Everything I ordered came in good condition, and matched the description. Shipping was also very fast and accurate, would buy from here again :).
25 de julio de 2025
Opinión espontánea
Trustworthy
When I need a DVD of any movie or tv series surprise castle usually has the item in stock or they will have it by the next day and they will send me a message telling me that the item is in stock and when I purchase something from they it is always sent out no later than the next day, they do not mess around and they give me a tracking number that is for real and I can completely rely on them to get everything accomplished when they say so. I trust in surprise castle and I will continue to purchase from them in the future.
4 de agosto de 2025
Shipped very fast with everything…
Shipped very fast with everything correct in the order.
2 de julio de 2025
Respuesta de Surprise Castle
Hi David,
I sincerely apologize for the inconvenience caused by your package not arriving as expected.
Your order was handed over to USPS on January 2nd, within 24 hours after it was placed. Unfortunately, USPS has not delivered it to you yet, and we do not have control over USPS.
Tracking still shows that you'll receive the item within the next few days.
That said, your satisfaction is our top priority. We’d be more than happy to either send you a replacement or issue a full refund—whichever you prefer. Just let us know what works best for you, and we’ll take care of it right away.
If you have any further questions or concerns, feel free to reach out to us directly at info@surprisecastle.com.
We're happy to help.
Thank you,
I ordered The Blackwood Institute Omnibus
I ordered The Blackwood Institute omnibus on June 18 and it arrived on June 23. My book was very well packaged and arrived in perfect condition. I’ve been looking for an affordable price for this book and even with shipping it was the best pricing on any site.
18 de junio de 2025
Opinión espontánea
I appreciate the order
I appreciate the order, it is what I wanted, and it is less expensive, however, could you have the sender t I put it in some plastic before shipping due to rain. My book worp a little but it could have been worse. Thank you
13 de junio de 2025
Opinión espontánea
My cd came in perfect condition!
13 de junio de 2025
Opinión espontánea
Useful book, well-priced
Found a great little find, the Shadow Warrior Edition: L.I.N.E Combatives. What a great find!
5 de junio de 2025
Opinión espontánea
Ordered 5 movies, Only got 3
Ordered 5 movies total. The 2 Blu-rays were the main things I wanted and I added on a few cheaper DVDs since I was already paying the shipping cost. The DVDs shipped and arrived with no mention of the 2 Blu-rays. I reached out to customer service and they told me the warehouse couldn’t find them and they’d refund me the cost for those. Why not tell me that BEFORE you ship part of my order? I would have rather get a refund on the entire order before you shipped part of it.
29 de mayo de 2025
Opinión espontánea
Respuesta de Surprise Castle
Hi Jared,
Thank you for your feedback. We sincerely apologize for the inconvenience and understand your frustration. Items being unavailable should have been communicated before any part of your order was shipped. This was a miss on our part, and we’re addressing this internally to prevent similar situations in the future. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right in the future.
– The Surprise Castle Team
on time and in good condition
Book arrived on time and in good condition.
9 de mayo de 2025
Opinión espontánea
Awesome customer service
After having delivery issues with an order surprise castle replaced my item. Thanks for such awesome service. Highly recommended.
30 de mayo de 2025
Opinión espontánea
Great service and customer care
This place is great! I made a mistake with the book I ordered, and they quickly responded, issued a refund, let me keep the book, AND helped me find the one I was actually looking for! That’s crazy!
Great experience overall! 🤗
29 de mayo de 2025
Opinión espontánea
Great Ordering Experience
I received my order quickly and my books were in perfect condition! Great ordering experience, I definitely recommend buying from Surprise Castle.
27 de abril de 2025
Opinión espontánea
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