My recent call to Swan regarding some faulty goods was dealt with by Elle. She proved to be an absolute joy to deal with and provided a polite, prompt and efficient service. Swan are to be commended o... Ver más
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Consulta las opiniones de los clientes
I contacted Swan Customer Service via email to report a fault on a toaster we purchased in just under 2 years ago so still under the warranty. I received a response later the same morning asking for a... Ver más
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I recently dealt with Sara regarding a faulty Swan kettle, and she was absolutely lovely from start to finish. She was friendly, professional and genuinely helpful throughout the process. She made eve... Ver más
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My new DustMaster didn’t work Customer services tried to talk me through possible cures. No luck. Asked for photos tests reference numbers etc all took time and Sean kept saying messages had no... Ver más
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Información sobre la empresa
Escrito por la empresa
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Información de contacto
PO Box 3117, ST4 9GD, Stoke on Trent, Reino Unido
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Excelente
5 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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Brilliant customer service received…
Brilliant customer service received from Kai, thank you for resolving the issue so quickly.
11 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Natasha,
Thank you for your 5-star review!
We’re delighted to hear that Kai was so helpful and able to resolve your issue quickly. We really appreciate your kind words and will be sure to pass your feedback on to Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
Sadly their warranty is useless
Sadly their warranty is useless, or they are! We brought matching microwave, kettle and toaster. Only to have the toaster fail. Despite have registered the warranty Swan have been giving us the run around for months and refuse to replace it. There requests are unreasonable for cut cables and provision of a batch number, which we can’t find. If you are thinking you are buying into a brand that cares and will honour its warranty commitments. THIS IS SIMPLE UNTRUE.
10 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Jon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you experienced with your toaster and understand how frustrating this must have been.
We reached out to you via Trustpilot to request some further information so that we could look into your experience and see if there was anything further we could do to assist. Unfortunately, we did not receive a response, so we were unable to investigate this further.
We’re sorry that we were unable to resolve this for you and would still welcome the opportunity to look into your concerns. Please do get back in touch with us via Trustpilot if you would like us to assist further.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant customer service Julija at…
Brilliant customer service Julija at Swan on my old fridge that needed some TLC good advice and even a free emblem replacement! Second to none!
9 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Julija was so helpful and provided great advice, even arranging a replacement emblem for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan were absolutely brilliant when my…
Swan were absolutely brilliant when my order for a microwave went wrong. The first one arrived and had been damaged in transit. I returned it and they sent a replacement within 3 days!
Then I was using the second one when it suddenly stopped working. After proving this with photos and video they sent me a third microwave. I’m currently using this one. The customer service from Zoe and others was exemplary. The correspondence between us was very speedy. I am very happy with Swan as a company.
10 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Julia,
Thank you for your 5-star review!
We’re delighted to hear that Zoe and the team were so helpful and responsive throughout, especially after the issues you experienced with your microwaves. We really appreciate your kind words and are so pleased to hear you’re happy with Swan. We’ll be sure to pass your lovely feedback on to Zoe and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service. Fault during use and was handled efficiently and speedily
7 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Pauline,
Thank you for your 5-star review!
We’re delighted to hear that your issue was handled efficiently and quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Top Class customer service
The customer service assistant, Zoe, was very helpful, my query was dealt with professionally, speedily and perfectly!! Thankyou very much Zoe
2 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Neil,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was so helpful and dealt with your query quickly and professionally. We really appreciate your kind words and will be sure to pass them on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service!!
I had a fault with my Tower breadmaker and it has been dealt with quickly and efficiently by Julita at their customer service department. Most impressive in these days of “don’t care attitudes” and it will ensure that I return to this brand in future.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Sandra,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to deal with the issue with your breadmaker quickly and efficiently. We really appreciate your kind words and are pleased to hear you’ll continue to choose Tower. We’ll be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Today I phoned Swan with a problem I…
Today I phoned Swan with a problem I had with my carpet cleaner . The lovely Diane helped sort the problem. She sorted me out with a new part free of charge !!! No questions about how long I had had the product just sorted it !!!!!!
Thankyou so much Swan and Diane 5🌟service
3 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Patricia,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and able to arrange a replacement part for your carpet cleaner. We really appreciate your kind words and will be sure to pass your lovely feedback on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
2 slice Toaster wouldn't recommend
Bought a Swan Toaster and it looks great but the sides and top gets very hot. Be careful!
Unfortunately I cannot find my POP so I have to suffer the loss and replace it.
27 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding the temperature of your Swan toaster and understand your disappointment with the experience.
Unfortunately, as no further information was provided, we’ve been unable to look into this with you directly. We appreciate you taking the time to share your feedback, and your comments have been noted.
Kind Regards,
Tanya - Customer Service Operations Manager
All sorted.
Had a problem registering 2 Swan Brand products ,
customer services persevered with my concerns and contact ended with both products registered.
Excellent service and understanding 5X.
Derek
2 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Derek,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to help get both of your Swan products registered. We really appreciate your kind words and will be sure to pass your feedback on to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Good Support From Joseph
Had trouble registering my toaster for the extra warranty and Joseph was very helpful and sorted it all for me.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Andy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help with your warranty registration and get everything sorted for you. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Swan yesterday and today…
I contacted Swan yesterday and today they are arranging for replacement Fresh Water Tank to be shipped to me. The need for a replacement is entirely down to my stupidity
28 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Timothy,
Thank you for your 5-star review!
We’re delighted to hear that our team were able to arrange a replacement fresh water tank so quickly. We’re always happy to help, and we really appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
I ordered a swan air fryer in early…
I ordered a swan air fryer in early July
I sent emails to find out where it was to get an email on 10th August to tell me they were out of stock so would give me my money back into bank account.
I still had not received my refund so emailed on 27th August to find out where my refund was and they told me they hadn’t done it right but was fixing that day.
Today 28th still not in my bank and have now been told it will take upto 14 days to be in my bank.
This is not good enough I will definitely never use them again.
Maxine Tibbals
10 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Maxine,
Thank you for taking the time to share your experience.
We’re genuinely sorry for the frustration and inconvenience caused by the delay with your order and refund. We completely understand your disappointment, particularly after waiting so long to receive your air fryer, only to then be informed it was out of stock and that your refund had not been processed correctly.
Unfortunately, the delay was due to an error on our part, and we sincerely apologise that this was not identified and resolved sooner. We appreciate that being asked to wait a further 14 days for your money to reach your account is far from the experience you should have received.
We understand your frustration and are very sorry that we have let you down on this occasion.
Kind Regards,
Tanya - Customer Service Operations Manager
Had to contact their customer services…
Had to contact their customer services regarding one of their products. Received excellent after sales care and a replacement product. Highly recommended. Superb customer service.
26 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Stuart,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent after-sales care and that our team were able to arrange a replacement for you. We really appreciate your kind words and recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent CS
I had an issue with an otherwise excellent product and the way it was handled by Diane was first class.
25 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and handle the issue so professionally. It’s wonderful to hear that you were happy with the service you received and found her support to be first class.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane customer service executive was…
Diane customer service executive was very helpful Evri lost out Sean microwave and she help sort out a replacement. In no time
25 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you when your microwave was lost by the courier and arrange a replacement so quickly. It’s wonderful to hear that she was so helpful and made the process as straightforward as possible for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Exceptionl customer service
Exceptionl customer service. The measuring cup from my egg cooker had broken.
I emailed to ask if I could purchase a replacement & they said it wasn't in stock, but they took the trouble of contacting the warehouse. A replacement was received within a few days with no charge.
Thank you Allison & Sara!
20 de abril de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Allison and Sara were able to go the extra mile and arrange a replacement measuring cup for you so quickly. It’s wonderful to hear that they took the time to contact the warehouse and help resolve this for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on.
Kind Regards,
Tanya - Customer Service Operations Manager
my cordless hoover started making a…
my cordless hoover started making a rather scary loud noise emailed customer services and after sending video of the issue i was offered a replacement straight away thank you ezmie for your outstanding help
18 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Charlotte,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you so quickly and arrange a replacement for your cordless vacuum cleaner. It’s wonderful to hear that she provided such outstanding service and made the process so straightforward for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Dirtmaster
The last few months I have been having a problem with my swan dirt master water tank I’ve had a couple of lovely girls help me solve the problem and sent me a new dirt master they have been very god and sorted it quickly
14 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to assist you with the issue you experienced with your Dirt Master and arrange a replacement so quickly. It’s wonderful to hear that you received such helpful and friendly service throughout the process.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
The customer service team were great
The customer service team were great. When you get older, technology becomes harder to understand. Joseph and the team were great
18 de agosto de 2026
Opinión espontánea
Respuesta de Swan Brand
Hi Alan,
Thank you for your 5-star review!
We’re delighted to hear that Joseph and the Customer Service team were able to provide such helpful and supportive service. It’s wonderful to know that they made the process easier and were there to assist you when you needed it.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Joseph and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
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