Swansway Motor Group Opiniones 

8400
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Five start service by Danny in service /parts . Pleasant friendly and attentive. Kept me informed of how long I would need to wait and ensured I had drinks and biscuits. I was having a particularly h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have an Audi Etron which I have had some issues with, not bought from Preston Audi but I took it there for the warranty work, dealt with Kieran in the service department, a credit to this company. T... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

When you contact company over a car , I made an offer expected a come back and get totally ignored, even cst service kept saying someone will be intouch if this is pre sale god help after sales. When... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Swansway Garage Preston. Big shout out to Chris Reid. Best customer service experience we’ve had in a long time. Made purchase easy and seamless. All issues dealt with immediately and everything c... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Servicio de automóvil
  4. Tienda de accesorios para automóviles
  5. Tienda de neumáticos
  6. Tienda de reparación de automóviles

Sobre Swansway Motor Group

Escrito por la empresa

Hello, we're Swansway Motor Group. With over 50 years' experience in helping people find and service their vehicles.

As a family owned and run Motor Group it really matters to us what our customers think.

We're as passionate about giving great customer service as we are about motors.

Whether you're buying or servicing your first car, or your hundredth, we want to give you the same fantastic service every time!

Search Vehicles in Stock Get a Free Valuation Book a Service / MOT Search Motability Vehicles

Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

8 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 93% de las opiniones negativas

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3,9

Todas las opiniones

(8400)

176 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I bought from them a Toyota Rav4…

I bought from them a Toyota Rav4 Hybrid, they delt in very professional way and in less than 30 minutes i've concluded my purchase with them with confidence.

14 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Afternoon Mehdi,
Thank you so much for your kind words about the team and this 5 star review. we trust you are enjoying your new Rav4 .
Thank you for your business and we look forward to welcoming you back in the future .
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Excellent Service When Buying My Sealion 7

I recently bought my new Sealion 7 from Swansway Motor Group in Crewe, and the service was fantastic from start to finish. The whole process was smooth, professional, and friendly.

A special mention to Olivia, who went above and beyond to make sure everything was clear and easy — nothing was too much trouble, and her customer care really stood out.

I’m absolutely delighted with my new car and wouldn’t hesitate to recommend Swansway Crewe to anyone looking for great service and genuine care.

17 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good afternoon Andrew,
Thank you kindly for your 5 Star Review. We are delighted to hear that your customer journey with Olivia and the team went smoothly. We trust you are enjoying the driving your new Sealion 7. Can we also take this opportunity of thanking you once again for your custom and we look forward to welcoming you back again in the future.
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Salesman Jabe was knowledgeable and…

Salesman Jabe was knowledgeable and very helpful throughout. He made the purchase extremely pleasant and hassle free.

20 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Morning Mark,
Thank you for your review. Your recommendation to others is gratefully received and your feedback will assist other customers who may be considering using our dealerships. We are thrilled that Jabe made made your customer journey pleasant and hassle free.
Sharon - Swansway Motor Group

Valorada con 4 estrellas sobre 5

Friendly

Friendly, helpful staff and an efficient service.

11 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Afternoon Lauren, Thank you for your 4 star review! We are delighted to hear about your great experience with our Dealership .
Sharon - Swansway Motor Group

Valorada con 1 estrellas sobre 5

I've had a very poor experience with…

I've had a very poor experience with this group after purchasing a VW Tiguan from the Wrexham garage,
The salesman was good and has done all he can to rectify matters but the problems should not have been encountered, I will list them here:
(1) I had arranged for a rear bumper scuff protector to be fitted free of charge as part of the deal, this hadn't been done on collection of the vehicle and the part hadn't been ordered, it has since been supplied.
(2) Vehicle was to be supplied with a full tank of fuel; it wasn't but was rectified by me sending in a receipt.
(3) The wrong registration plates were supplied on the vehicle - they should have been PJ68 but PJ69 had been supplied - only discovered when stopped by Police; new number plates were sent out!
(4) I took the car to an independent specialist to check and there were numerous fault codes on the vehicle; further to this the DSG Gearbox only had 2.5ltrs of oil in it and it should have 5.5ltrs! The vehicle clearly hasn't been given a service by the dealer which is very poor!

Overall I have no faith in their abilities; great helpful salesman let down by a poor service, can not recommend I'm afraid.

18 de septiembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Morning Fraser,
Thank you for your review. I have communicated this feedback to senior management, who have verified that the rear bumper protector was on back order, resulting in a delay in its availability at the time of handover. I can confirm that the dealership has apologised and addressed the issues regarding the fuel and number plates. The dealership is not aware of any additional concerns you may have.

Thank you for bringing your concerns to our attention.

Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Great people to deal with

Car buying how it should be.
After searching for ages for a low mileage RS6 I found “the one” at Stoke Audi and paid a holding deposit online and went to see the car the next day.
Philip the sales agent made the process very easy with no pressure selling for any add ons, he explained what was available and I made my choice.
Super professional and a great hand over experience.
Thanks

17 de septiembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Peter, thank you for taking the time to leave this lovely 5 star review! We are delighted to hear you found your perfect RS6 with Stoke Audi. Wishing you many happy miles in your new car.

Valorada con 5 estrellas sobre 5

Great service and staff was fantastic.

Great service and staff was fantastic.
Made you feel welcome and reassured you when you had any concerns with the vehicle. They did not bother you or applied any sort of sales pressure which was reassuring.
I enjoyed my experience with Motor Match Crew branch.

16 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Raj, thank you for taking the time to leave this lovely 5 star review! We are delighted to hear about your great experience with Motor Match Crewe.

Valorada con 5 estrellas sobre 5

Great experience

I'd endorse Motor Match Crewe because emma was super helpful and friendly I have had a tough time before when looking at a new car but emma and the team made it so simple couldn't recommend them enough!

13 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Afternoon Ross ,
Thank you for your wonderful five-star review! We will share your kind words with Emma as she will be delighted to know that you were pleased with her customer service.
Thank you so much for your business and we look forward to welcome you back in the future .
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Real personal service

Personal service, same people we have grown to trust and a fantastic brand.

1 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good afternoon Mr Jamieson, Thank you for your 5 star review .
We are thrilled read that you have received great customer service . We trust you are enjoying your new car . Thank you so much for your business.
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Great company to deal with

Very knowledgeable salesman. Excellent customer service before and after the sale.

3 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Mick, thank you for taking the time to leave this 5 star review. We are delighted to hear that you had a great experience!

Valorada con 5 estrellas sobre 5

I'd definitely recommend BYD Stoke to…

I'd definitely recommend BYD Stoke to friends and family because their customer service is excellent from initial enquiry through to purchase and drive away of new vehicle and a courtesy call a couple of days after using your new car. Very friendly and extremely helpful staff.

7 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Afternoon Tony ,
Thank you for your 5 star review.
We are thrilled to hear that your are enjoying your new BYD and you had an amazing customer journey with Team.
Sharon - Swansway Motor Group

Valorada con 1 estrellas sobre 5

Disappointed can only describe my …

Disappointed can only describe my Experience i bought my wife a 6 month old discovery sport from Stafford Land Rover, she had the car for 2 days she then told me she didnt like the car, thats a problem so i contacted Mark France from Stafford Land Rover the guy i bought the car of 3 days later explained the problem, i knew i would lose some money only to be told i don’t think we are buying cars in, bear in mind i had the car for 3 days, i gave him a solution told him take the car back plus i will trade my 90 defender and take a new discovery off him, surely that would help solve the problem, Mark told Me they he would ask the question and get back to me on the Monday, i knew by his tone he wasn’t interested so i picked the phone up to Hatfields Shrewsbury and within 3 hours a deal was struck they took the discovery sport off me and my defender 90 and i replaced the 2 vehicles with a brand new discovery tempest.
Which i picked up 4 days later thats what i call a proper dealer. I will be contacting Land Rover he’d office

4 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Morning Susan,
Thank you very much for your review.
We have escalated your concern to Senior Management, and I understand that they will reach out to you to discuss the issues you have highlighted.
Thank you for bringing this to our attention.
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Great service time after time.

After one phone call, vehicle available and ready to collect within a week. I have dealt with Dan Telfer 3 times and always impeccable.

19 de septiembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Afternoon Alistair,
Thank you for your 5 star review.
We are delighted to hear that you received excellent service and communication from Dan on this 3 occasion.
Thank you so much for your loyalty and your repeat business
We look forward to welcoming you back again in the future.
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Everthing from test drive to handover…

Everthing from test drive to handover was great ,they way i was looked after as a customer was brilliant few times had to chase e mails for info but otherwise highly recomend Oldham VW

26 de septiembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good afternoon Nigel,
Thank you very much for your outstanding 5-star review.
We are thrilled to learn that you had an excellent experience at Oldham. Your feedback is greatly appreciated, and we will certainly share your wonderful comments with the team.
We would also like to take this moment to express our gratitude for your custom. We eagerly anticipate your return in the future.
Sharon - Swansway Motor Grou

Valorada con 5 estrellas sobre 5

My experience at CUPRA Oldham

My experience at CUPRA Oldham was positive because I felt valued and cared. The salesperson - Rachael who served me was very polite and patient in answering my questionssss. She was also very familiar with the products.

21 de septiembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good Morning Mr Chow,
Thank you very much for your outstanding 5-star review.
We are thrilled to learn that you had an excellent experience with Rachael at Oldham. Your feedback is greatly appreciated, and we will certainly share your wonderful comments with the team.
We would also like to take this moment to express our gratitude for your custom. We eagerly anticipate your return in the future.
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Gemma has been very professional

Gemma has been very professional, kind and on point through the whole process.

6 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Good morning David ,
Thank you kindly for leaving a positive review.
We are thrilled you received great service with Gemma . We trust that you are enjoying your new car.
Thank you so much your business and we look forward to welcoming you back in the future .
Sharon - Swansway Motor Group

Valorada con 5 estrellas sobre 5

Thought I'd give Stoke Audi a try

Decided to use Stoke Audi which was a little further away than my local dealership as they had a good range of RS3 models with more coming soon. Quickly found the one that matched what I was looking for and it was delivered as expected within 6-8 weeks. The whole process was smooth and hassle free.

30 de septiembre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Mike, thank you for taking the time to leave a review on your experience with Stoke Audi. We are delighted to hear you found the perfect car you were looking for and that the process was smooth and hassle free! We wish you many happy miles in your new car!

Valorada con 5 estrellas sobre 5

Competitive prices and friendly

Competitive prices and friendly, professional service. Highly recommended.

3 de octubre de 2025
Opinión espontánea
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Respuesta de Swansway Motor Group

Hello Andy, thank you for taking the time to leave this lovely 5 star review!

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