Swansway Motor Group Opiniones 

Great service good deal happy to recommend

From the outset, I was reassured by Darren via text message that the vehicle had a full-service history and that the gearbox had a valid service certificate. This reassurance was the primary reason I proceeded with the purchase. Forking out £17008 of my hard-earned money.

However, several issues became apparent immediately:

The parcel shelf was missing on collection and, to this day, has never been provided despite repeated assurances.

The sunroof light was promised to be fixed, yet no repair has ever been completed.

Upon the recent return of the vehicle, I discovered damage on the driver-side door.

The car was also due its MOT within a week of purchase, something that should have been addressed prior to sale.

Following this, the vehicle was put in for a service and a DSG service. However, after receiving the car back from Honda Swansway, the emergency gearbox problem occurred on the 2nd October — and this issue has now repeated itself three times since purchase (again on the 3rd November and recently again on the 17th November). It is clear the vehicle was never fit for purpose from the day we purchased it.

The inconvenience, hassle, stress, and anxiety this situation has caused us has been unbearable. Whilst we should have been enjoying our newly purchased vehicle for a total of 80 days by now, Honda Swansway have actually had the car in and out of the garage for a total of 41 days. This is completely unacceptable for a vehicle sold as roadworthy and properly serviced.

At this stage, we feel we have been more than patient. We are therefore requesting a full refund for the vehicle. If this cannot be resolved promptly, we will have no alternative but to pursue legal action under the Consumer Rights Act 2015.

Let's see what happens............

Really good communication, vehicle arrived ahead of schedule and much cheaper than other comparison quotes. whats not to like!

If there was a minus button I’d give it that.

Spoke to Sean the sales manager if I could view a vehicle advised him I would turn up that night or the following day. Turned up the next day and was advised Sean tried calling me (he called for 5 seconds and didn’t even attempt to speak to me) he advised me once I made an hour n 30 min drive to the showroom the car has been reserved by someone else at no point did he inform me to reserve the vehicle or any information that the vehicle could be reserved when I questioned him in preston he said it’s not his duty to inform me got really aggressive and rude he was dressed completely unprofessional as though he’s come out of the gym. He and his colleagues refused to be of any service when we asked to look at an alternative vehicle this branch needs customer service lesson. I was completely disgusted on how I was treated and the fact both Sean and Rachel in CUPRA OLDHAM Sales behaved I asked to file a complaint on their behaviour but they refused to provide any information. All I can say is if you want to be treated like rubbish go deal with them. The cherry on the cake was after giving me abuse and being completely rude to me Rachel rang me the next day asking if I wanted to buy the car I initially went to view… delusional

I recently bought my used California from here. Dan was professional, knowledgeable and friendly throughout the process.

Although I had to undo the deal, the people behind the scenes have done everything by the book. Thomas and Daniel have been excellent and although it pains me that we did not finalise the deal I cannot fault them. Through things out of their control the delivery has been delayed and due to the busy nature of my business it was best to end things. However in the future when looking for a car, if they have anything of interest I will certainly reach out again.

Chris at Wrexham was fantastic from start to finish. I approached Chris at Wrexham which is normally outside of my cachement area due to exceptionally long lead times on a new model. Wrexham had the exact spec I wanted with an ultra low mileage model. Chris immediately responded with a competitive, no nonsense quote even after his shift had finished, no messing around with daft interest rates or other add on, even though he knew I was keen. This allowed me the confidence to purchase the car based on trust straight away. Exceptional sales process and testament to the ethos at Wrexham. I will be returning for all my servicing and follow up care.

Great selection vehicles. No great sense of pressure of sales.

Knowledgeable staff who were friendly and helpful.
Have used them previously and would certainly use them again.

Great experience from start to finish. The buying process was easy and the hand-over was very professional and informative. The car is perfect and includes all the extras (first aid kit, both charging leads, cargo net etc). A very positive experience.

Excellence from initial contact to collecting my vehicle, would absolutely recommend 100%.

Great selection of vehicle. Staff were all very welcoming and friendly. And Jabe who helped me choose the car I wanted, and helped with from start to finish to get the finance in place was amazing.

Emma and Dean were very helpful when putting a deal together for me. Emma explained in detail everything to me when I arrived to collect my new car. Overall a very good experience when visiting motor match Crewe.

They answer the phone 1st & formost & do exactly what they say they will do.

I’ve been using Swansway Motor Group in Crewe for a few years and I’m always very happy with the results. The team is professional, efficient, and delivers excellent work every time. They always take great care with my car, and I really appreciate their attention to detail. Thank you to the whole team for their great work! I highly recommend them to everyone and will definitely continue using their services in the future.

Very disappointed with the service quality and aftercare.

I had a B Service carried out on my Honda Civic at Swansway Honda Stockport on 6th October 2025.
Less than three weeks later, my car suddenly developed a serious coolant issue – the reservoir was completely empty.

When I reviewed my Vehicle Health Check sheet, it clearly showed:
• “Anti-Freeze & Coolant – Not Inspected”
• “Fluid Leaks (Oil & Water) – Not Inspected”
• “Hoses/Pipes – Not Inspected”

Despite this, the service manager claimed that a B Service does not include a coolant check and that it was the owner’s responsibility to check coolant levels – which contradicts both Honda’s service standards and reasonable expectations of professional care.

What’s worse, the manager later denied that my car even received a B Service, even though the invoice clearly states “B Service” and we specifically requested a B Service when booking.

I chose to service my car at the official Honda dealer for peace of mind, believing all essential systems would be properly inspected. Paying for a B Service only to find that basic cooling system checks were not done – and then being told it’s my fault – is very disappointing.

I hope Honda UK reviews this situation, as it raises serious concerns about whether customers are actually receiving the level of service they’re paying for.

I'd recommend Stoke Audi to a friend because I found the service to be excellent...I have a gorgeous new car that is within my budget, as requested. The whole process was complete in a matter of a few days. Neal Martin who assisted me with my purchase was just fabulous. He made the whole experience very easy and enjoyable. His friendliness, easy going manner and obvious experience in the business made me feel completely at ease. His advice was very much appreciated and he found my car within 10 minutes. I honestly felt in great hands. Thanks to David Smyth also, who was a great help and who referred me to Neal. Thanks everyone...a lovely team of people overall at Stoke Audi...I was always met with a smile and an offer of a hot drink. Immaculate showroom also. Overall, wonderful experience, thank you David, Neal and Stoke Audi 😀

Terrible service received on more than one occasion from Blackburn Audi. Most recently when my extended warranty was coming to an end & the car would no longer be eligible for renewal, they simply ignored all my communication until the car was no longer covered. Then they sent a quote through for over £17,000 worth of repairs. In a car that’s only worth just over half of that.

Considering I’ve had every service (using their service plan) & MOT done with them and paid thousands in extended warranty payments over years (which I never claimed on), I’m disgusted at the way they treat customers. Total lack of communication.

It’s even takes me 3 requests over a 2 week period just to get a copy of the diagnostic report I paid £192 for recently.

Their Technicians had the car in & wanted me to replace the DPF, egr cooler, turbos, cylinder valves, brakes, suspension arm bushes etc etc etc, when the fault I actually took it to them for is really just the EGR cooler at fault. A common problem on my engine type, but they seem to know less at Blackburn Audi than most Audi specialists or even independent garages. £9,500 they wanted to replace the turbos which aren’t even in need of replacement.

Had I known the air & fuel filters were not part of their service plan (even for the major service, I would never had taken it to them. Edit: The dealership apparently put the air filter replacement on the report among all the other items they try to get you to replace, but I was never actually told in person that air filters were not part of the service plan. The only items I was told about verbally were the tyres, brakes and suspension arm bushes. Had the advisors told me in person that air filters were not included I would have asked for them to be done!!!

I would steer well clear of this garage!

I was happy with the service at Stafford Audi because the choice of nearly new - low mileage vehicles priced in a competitive manner, this removes the pantomine of haggling etc. Vehicles are well presented with excellent detailed video clips and high res photos. My initial enquiry was responded to very promptly and sales exec Georgina provided a detailed video and answered all questions. Buying was quick, efficient and seamless whilst relaxed and without pressure. Picked up car a few days later. 2nd car from here happily return again, despite living 230 miles away. Would be nice to link a review of model to vehicle - (Stable Vehicle Contracts do this - Very Informative)