Swansway Motor Group Opiniones 

Walked into VW Oldham and Aron helped me and wife get black edition Golf . Thanks for help

from me calling stafford landrover i got Aaran the sales man.i told him i was interested in a discovery i was spoilled for choice.i changed my mind three times and ended up gettin a velar.Aaran mad everything easy....THANKS...HAPPY CUSTERMER,,,,

Excellent service by friendly efficient staff.

I was happy with the service at Motor Match Chester because they are super friendly team. Very knowledgeable about their stock and can those niggling questions you have dispelling myths along the way too (e.g. second hand electric cars). No pushy sales tactics, just genuine enthusiasm for their craft and allow the customer time to reflect. Really really appreciate their help in buying my car.

Super experience all round.
Phill was excellent, he covered the admin really efficiently.
Handover , extremely thorough
Set up some of vehicle settings for me . Fully charged to get back to Norfolk and Id Buzz is simply superb 👌

Billy was great, I was a bit frustrated that a wall box was offered but then retracted, it's caveated to the max on the website so had no proof. I think we got a good deal overall but do feel a sense of loss with this

Graham Sharrock in sales made the purchase a very easy experience.
First class!

The prices were very competitive and the sales team very knowledgeable about the VW California we bought. Some places know the vans but not the camper side. Joshua was very helpful throughout the sale, many thanks.

I would highly recommend the service I received from Crewe SEAT, Imogen was so helpful and patient and explained about the options and products available, after looking at a few cars and test driving the one I loved, the purchase process was made easy with the help from Imogen and the sale was turned around within 24 hours.
Thank you again for your help and support.

Brilliant service!

Great friendly service whilst offering a great selection of models to choose from.

AVOID - Damage cars

Car went in for MOT and Service in August along with a Wheel alignment.

On completion of the work, I received my car back with a damaged Steering Wheel, and the wheel alignment not straight (Despite being told the work had been complete)

I spoke to Audi and they asked me to come in the following week to rectify this. On arrival at the dealership I was told the team had failed to book me in, they werent expecting me and to rebook for another time. Despite travelling 40 minutes from my house after being asked to bring the car back in.

When taking the car back in, I asked for a Diagnostic for the wheel alignment to which I paid for to be told the same thing as when I did not pay and the health check was complete on my car, along with this I was told they would not be looking into the damage and there is nothing they can do.

I find this absolutely appalling that I have paid for a service which has not been completed and they take no care or consideration for cars which come into the garage.

The reason I was given for the wheel alignment being wrong was that the wheels had been changed, despite the wheels on the car being an optional extra on the model at the time of registration.

I have been waiting weeks for a reply from the manager with nothing at all back.

UPDATE: Have emailed in as asked and still not had a reply.

Car booked in 3 weeks in advance. Dropped off and confirmed for 1 day job. Then received a call in the afternoon to say 2 day job. On day 2 called mid afternoon to be told they are too busy so won'tbe doing my car. Be another 3 days at a minimum. Collected car as I had a hire car for the 2 days and no definite date they would get to it. Refused to check the car for tyres without doing everything else. Received call today offering me a date in 6 weeks or if I wanted a car it wasnt possible didnt have any 2 day windows available all the way up to end of May. Disgraceful level of customer service. Would not recommend VW Wrexham!!!

I had a very disappointing experience with Swansway Peugeot Chester. I placed an online deposit to reserve an approved used vehicle and received a formal confirmation. Based on this reservation, I spent time discussing the details with a sales executive and we even agreed on a specific day and time for me to visit the dealership.

However, later I received an email stating that the car had been sold to someone else. The entire purpose of a reservation fee is to secure the vehicle and remove it from the market. Selling a reserved car to another party while holding a customer's deposit is highly unprofessional and a breach of trust.

I expected much higher standards from an authorised Peugeot dealer. If you are looking for a reliable reservation process that respects brand standards, I would suggest looking elsewhere.

Saw a vehicle on Autotrader and placed th £99 deposit to hold it. Called to see if they had recieved it and to arrange to go the following day to view it and if it was in good condition would be a definate sale.

Had a call back from the receptionist (Will i believe) confirming time and also informing me of a deep scratch/dent on one of the wings but assured me that if I bought the vehicle that it would be sorted out before collection.

Autotrader had also done the usual vehicle checks with the £99 deposit and had brought up that the last MOT (april 2025) had pointed out an advisory of exhaust gas leakage near the Catalytic Converter so I made a note of that to ask about it.

Upon arrival and viewing the car I mentioned to the sales person about what they had said about the scratch/dent and he said yes it would be sorted. I also asked about the MOT and how much it would come with and he said minimum of 6 months, but when I mentioned about the gas leak he got cagey about it (I also noted that 3 of the 4 tires were barely legal).

I still decided to test drive the car as I was told that all issues would be sorted.

after the test drive I decided that I would go ahead as they said the issues would be done.

without asking the salesperson started going through a finance application to which i told him i wouldn't be needing that as it would be a cash sale.

After this and just before the deal was to be done he did the usual car salesperson thing of disappearing to the managers office for 20 mins then came back saying that because the car was a non franchise vehicle then the scratch/dent would not be done but they could "get it done for cheap but would cost me £200" despite 2 times being told under no uncertain terms that the damage would be dealt with before I took the car (This is the only reason I decided to make the 98 mile round trip and using fuel to go to this dealership).

No mention about the gas leak either.

Needless to say that I didn't go through with the deal as if they lured me there under false pretenses and also lied to me before the etst drive then what else would they lie about?

Should not be allowed and if I could I would be claiming back the fuel costs and invoicing for my time wasted due to their lies.

Avoid this place like the plague.

Really poor company! I wanted to buy an Audi RS6 from their Crewe dealership. First off they offered me £2000 below We Buy Any Car valuation for my PX so well below trade. They then came back with an acceptable offer so I put a deposit on the car though their Auto Trader website link. They then wanted a further £1000 deposit?!
The next day I received 4 calls and 6 messages regarding their extras:
Life Shine - £495 basically Auto Glym £15 in Halfords
Wheel insurance - £395
Scratch Insurance - £395
Fabric guard seat protection - £295
Finance 12.5%
When I told them I didn't want any of it they said "why not!" Then they started to get difficult and aggressive. I wanted to collect at the weekend, "we don't do weekend collections" ok if I pay in full can I have the car delivered? "we don't do deliveries" "you need to collect the car at s suitable time for us, and pay in full first" I told them I was driving 300 miles to collect and they said they might be able to arrange a Saturday morning collection if I pay in full 48 beforehand.
I then said as I have a meeting I will get back to you later in the afternoon. At 5pm I had an email saying "sorry we can't do business I will refund your deposit"
WHAT A JOKE! I've never experienced such poor service, they literally got the hump because I didn't want any of their rip off extras and commission.
Don't bother complaining to the Swansway Group as its all family from the directors to the cleaners so nobody cares!
If you want to spend your hard earned money on an Audi there must be better dealers out there!

Thank you for your reply, I relaise that its hard to sell customers your extra products over the phone, hence the need to come into your dealership for the "hard sell" Your company are not customer focused, rude, unfriendly and unprofessional in my experiance.

Got a brand new Tayron on Xmas eve from Oldham and the hand over was basic to say the least, told to go online to find the car manual but the hand written vin number was wrong 3 numbers 222 was wrong should have been zzz called in the following Saturday and a young man put me right. Today 2feb rang for help because the tailgate kept opening and my dog jumped out onto the street, I read on line that it could be the soft touch that caused it, and asked for help couldn't get through to the service manager and was told I would be contacted directly hours later no response!! So went to another vw dealer who fixed it for me in seconds, I'm 73 and not computer literate so needed help urgently for safety reasons. To me once the keys were given to me that was it , not a happy man

good service

Bought our VW Golf from Oldham location. Service courteous, relaxed, clear and consistent fact based guidance from Frank,
who looked after us end to end, professional high standards, quality experience, cracking deal - highly recommended 👌

My experience at BYD Stoke was cracking because it was really relaxed, there was no pushing to buy, Owen was friendly, pointing out the various positives of the models in the showroom.
The cars were the stars.