Swansway Motor Group Opiniones 

Very professional service and loved the car I bought.

We had a very positive buying experience, the transaction was handled in a friendly but professional manner at all times.

Very helpful friendly staff, great prices and service

I’ve always been a huge Audi fan, but Alex Samardzic at Crewe Audi turned that passion into a reality in record time. I was amazed that we managed to secure and finish the entire purchase of my ideal car within just one week!

What really stood out was how Alex worked alongside my finance broker and the finance company to make sure everything stayed on track. From understanding my tailored needs to proactively fetching paperwork from third parties, Alex went above and beyond. The communication via phone and email was superb, and his patience during the process was much appreciated.

The stress is finally over, and the collection at the dealership was a fantastic experience. Alex is a top man and the best person to deal with if you want a deal done right. Thank you to Alex and all the staff at Crewe Audi—God bless you all. I’ll definitely be back for my next Audi in the future

Crewe Audi was a very pleasant place to do the exciting business of buying a car. But our pleasing experience began before our visit to the dealership, as Adam was so helpful in our various phone conversations, once we'd spotted the ad on the AutoTrader website.
His communication throughout was excellent and he made us feel valued as customers, clearly making an effort to secure a deal that made us happy. When it was time to collect the new Audi and hand over my traded-in vehicle, the process was smooth and hassle-free.
It was also good to meet manager, Ross, when the purchase was concluded and my lovely new S3 was unveiled. The lovely gift was also greatly appreciated. It's a real shame that we live so far from Crewe, as I wouldn't hesitate to continue using Swansway for servicing and future purchases, based on our experience this time.
The team there is a credit to the Audi brand.

Swansway Chester Peugeot were really helpful and I'd recommend them because they were very knowledgeable and polite. I never felt pressured into purchasing a car or additional additional ons. Aftercare was great too. Big shout out to Dan!

Kelly was the best help possible throughout the journey. I can’t recommend her enough, never pressuring, responding very quickly and extremely polite. Couldn’t have had a better journey with her.

Sales man treated us very well.
On road test drive was an excellent experiance.
After sales support was perfect.
Communications and response again excellent

I have never know a dealership like this one
I bought a 2021 Peugeot 5008 with 56012 miles it was sold to me stating 12 months mot and they would service it
On the day of collection we had to wait for the car to be valeted my grandson would have done a better job but I looked passed that
12 months mot without any advisories only found this out as I checked the gov site I had no mot certificate
14 days later the car had to go back in clunking on the front they diagnosed both front track rod ends also split cv gater and leaking urea injector yet it passed the mot with no advisories hmmm
Then the battery went yes it was replaced
Then within 3 months of owning the car I noticed that there was a clunk when the steering was rocked left to right ( the Mrs had been driving it and dosnt have any mechanical experience so she didn’t realise it still had this clunk)
I did phone motor match Chester and was asked to bring the car in straight away which I thought was great
After their so called master technician looked at it we were told that they couldn’t find any noise yet when it was brought back to the front of the business the technician said is this the noise and rocked the steering and guess what there was the loud knocking noise he said probably the steering rack which then we went back to the service manager just to be told oh it’s out of our 30 day warranty nowt to do with us jet under the sales of goods act I have 6 months so I told him ok I will see what my finance company will do another 2 months go by after many emails I’m told I can take it to a third party garage which I did and they found out that the tie rod on the n/s/f was basically ready to fall off as it was that loose so thanks for nearly killing my family also the telematics was faulty and you didn’t code the battery which caused the ecu and bcm to not be talking to each other because of all this the car has been sold setting the finance costing me £3500 extra put it one way I will be telling people not to use swansway motor match Chester

I would recommend Motor Match Chester to friends and family because the showroom is a fantastic and inviting space, all display vehicles easily accessible and well presented, with a calm and relaxed customer area. I would like to mention the valeting and body shop teams, who did a superb job in achieving the standard I was hoping for on my vehicle, and every member of staff I interacted with was friendly, professional, and helpful.
I especially want to focus on Lewis Atherton, who was my initial point of contact when I called Motor Match Chester. His communication was exemplary, professional and consistent throughout the entire process. He kept me fully informed at every stage and ensured that all my needs were met before, during, and after the sale. It is clear that he has a genuine passion for his work and is an employee Motor Match Chester can be extremely proud of.
Once again, thank you. I will certainly be recommending Motor Match Chester to anyone I know who is looking for a new car.

Had a great interaction with Andy Poole at Stafford. Walked in for a test drive on Friday and Drove out in a new Q8 on Monday. He gave me a great price for my immaculate RS3 too. So great service in an efficient and easy manner.

Followed up on the Tuesday too to ensure everything with the car was fine!

Great experience great people that work there rob was amazing and everything was smooth thanks for the great service will come again for sure and refer people

Five-star experience at Oldham Volkswagen! Huge thanks to Joshua Conway (no, not family!) for a seamless handover. I was in and out quickly with no hanging around, which I really appreciated. Love the new Polo!

Simon the Sales executive went above and to find the right vehicle for our fleet and found just what we was looking for at the right Price thank you for your help with the MWB Crafter and we will be using you again

Staff were very attentive to our requirements, kind and efficient throughout.

Great experience purchasing my car from Oldham Volkswagen. Had a fabulous sales executive Chris Mattimoe who walked me through the features of the car, helped with the paperwork, answered all questions and queries I had successfully. There was no pressure. From start to finish everything went smoothly. I would definitely rate them. Excellent service, thanks guys.

Booked my vehicle in at Swansway Stafford Land Rover for some engine work and during the two weeks it was with them someone had removed my phone holder from the vent above the centre console. There were hand prints all over the gloss black panel beneath where someone had clearly struggled to remove it.

Reported the incident to the Police as theft.

Internal investigation by Swansway/Stafford Land Rover proved that it was there when I booked my vehicle in from condition photos of the vehicle taken by staff. The investigation went nowhere. Nobody was held to account and I had to pay for a replacement out of my own pocket.

On top of that I was basically made out to be liar in the pathetic email response issued by the service manager, which I only got after chasing her down by phone after reporting the incident to service staff.

My advice to anyone sending their vehicle here is if it wasn’t factory fitted then remove it from the vehicle. Your belongings are not safe here.

UPDATE:

In response to the company's response:

The reason YOU could not confirm that it was not present when the vehicle left your facility is because you do not take condition photos of the vehicle upon exit like you do on arrival. How convenient for you.

I became aware that the phone holder was missing only the following morning when I attempted to place my phone on it; however, this timing is irrelevant. Within seconds afterwards I was on the phone to your service department reporting the missing item.

Your investigation may have been thorough from your point of view but it did not render any results that I could see and the culprit is no doubt still working inside your organisation.

Your service manager offered to pay for a replacement, under no admission of liability, in the same email in which she basically called me a liar for having suggested that the phone holder was stolen while the vehicle was in your care, and I did not refuse the offer, I simply ignored it since I found her email to be somewhat insulting and at the time I was seeking further action – or any action!

Following your ‘thorough’ investigation, you did not extend any offer to pay for the item even after establishing that the phone holder was fitted to the vehicle when the vehicle was handed over to Stafford Land Rover.

Bought a car recently from Chester Peugeot and the whole process was quick and straightforward. We were dealt with by Daniel Brotheron, who was helpful, answered our questions clearly, and talked us through the options without any pressure.

We found the car and were able to drive it away within 3 days, which was great. The cars were also in excellent condition – noticeably cleaner and better presented than many other local dealerships, to the point they looked almost new. Overall, a professional and efficient experience.

From first contact to last, everything was handled with great professionalism.

After a bad experience with my last car dealers (Chorley group) What a refreshing insight to a company that made everything so transparent. I was looked after by Daniel Brotherton and sitting with him at his desk the only thing missing was 2 pints.
Sitting there discussing what i needed my choice of car ect.
Everything was explained in detail and after Test drive all facts and figures were explained in my kind of language.
At the end of talks i was put under no pressure to make a decision, but because of the fair deal that had been put together. We shook hands on the deal.