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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Signing was canceled and I was never notified. I kept emailing and finally was told of the cancelation. Then tried to get a refund and was told it will take a long time fir my refund and item return.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My mail in item was sent, received, and acknowledge by SWAU. Once the signing was complete, I received notification that my item was being prepared and then notified when it was shipped to me. Gre... Ver más

Valorada con 5 estrellas sobre 5

I've had great to exceptional service every time I've used them for private signings for actors like Henry Cavill, Keira Knightley, David Corenswet, and most recently, Tom Holland. Signing schedules c... Ver más

Valorada con 5 estrellas sobre 5

I've been doing business with SWAU since day one. They have some incredible opportunities, and many first time signers. They pack items with care, using quality shipping materials. In addition to t... Ver más

Información sobre la empresa

  1. Tienda de artículos coleccionables

Escrito por la empresa

SWAU connects fans to their favorite celebrities with autograph opportunities from Star Wars, Marvel, DC and more. We help bring your favorite stars to the world's top comic conventions, and offer monthly auctions, autograph authentication and engaging online communities to collectors worldwide.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

239 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 71% de las opiniones negativas

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4,3

Todas las opiniones

(239)

59 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Disappointing

Had to cancel and order as I'd been waiting for 2 years for it and frankly it was starting to become a running joke.

When I requested this, they had the cheek to charge a 20% cancellation fee for something they hadn't lost any money on and could have opened up another slot for somebody else.

And the whole 'admin costs' excuse is laughable because it takes 3 clicks on PayPal to refund someone, you hardly need to employ JP Morgan to facilitate it

7 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I tried to get some signatures…

I tried to get some signatures authenticated on a 1951 yankees world series baseball at the bakersfield collector con 2025. Signatures included joe dimaggio and mickey mantle. I was given the run around for 6 hours. They said their people said Signatures were legit but they semd it to a different authenticator who supposedly never got back to them. I was very dissatisfied with my one and only experience with swau. Total waste of my time!

10 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shipment damaged but they made it right!

I have participated in several of SWAU's auctions for autographed memorabilia.

My most recent shipment from the July Auction arrived damaged. UPS bent the envelope to the point where the inner plastic protective sleeve was bent.

I reached out to SWAU and Shannon worked with me to make things right. Fortunately SWAU insured their shipments and worked with their insurance company rep to get things fixed.

Shannon acted quickly and communicated well with me throughout the process. Thank you!

8 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service and Prices

I’ve recently made a couple of purchases from SWAU and have been very pleased with the items and service. Items were signed where I asked and in the color I requested. No issues. I will continue to purchase items from them.

2 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful Experience

I had high hopes when I chose to work with SWAU, having paid a premium for a celebrity signing and following all required steps, including sending in my item well in advance. Unfortunately, the experience was marked by unprofessional and questionable business practices.

After receiving both my payment and item, SWAU unexpectedly demanded additional fees that were never part of our original agreement. When I declined to pay these new charges, they returned my item—despite no request on my part to do so—and without fulfilling the service I had paid for. While they refunded the signing fee, they refused to cover the shipping costs I incurred to send the item to them, even though the breakdown in the agreement was entirely on their end.

Worse, my efforts to communicate the issue were met with generic, dismissive responses that failed to address my concerns.

This experience reflects poorly on SWAU’s professionalism and accountability. I would strongly encourage others to proceed with caution before doing business with them.

22 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent first time auction…

Excellent first time auction experience. Constant communication throughout with bidding and auction completion. Received merchandise quickly, and well packaged.
My only complaint would be that there was a tiny crease in one of the photo's corners that may have occurred during packaging or shipping. Not earth shattering since it can be covered when matted and framed. Looking forward to my next experience with SWAU!

22 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Placed a pre order for the Bryan…

Placed a pre order for the Bryan Cranston send in. I’ve used them before for sending in, and they never disappoint. The product arrived perfectly safe, and I never have to worry if it’s going to show up or not. One of my favorite companies to use!

26 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bryan Cranston Funko

I ordered a Bryan Cranston autograph. SWAU was great to deal with from the start. They received my Funko. Followed my instructions and sent it back to be in excellent shape with a super-fast delivery. I couldn't be happier.

4 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

SWAU pre-order Finn autograph

For my pre-order Finn autograph, I got everything that I expected, and SWAU followed all my instructions to an amazing level. I am extremely satisfied with this autograph. I chose the picture, the ink color and the autograph and photo turned out beautiful.

12 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Send-in signing

Amazing service that exceeded my expectations! At first I was skeptical as this was my first “send-in signing” and had my concerns. I went ahead and placed the order yet realized I had done it incorrectly, I reached out to SWAU to ask if there was anything that could be done to resolve the problem and the customer service team responded promptly and helped me through the process to which I was very pleased! All of which was done within a few hours of reaching out 10/10 customer service! The details on SWAU to help with how to ship, what to send etc is also a very helpful resource that everyone should know about as this is what helped my item come back EXACTLY AS I SENT IN! The final result is absolutely astounding and can be seen it was treated with professionalism and respect while in their hands which helped preserve condtion! I will forever cherish in my collection as this was a very special signing to me and for that I would RECOMMEND SWAU over and over to anyone having second thoughts don’t hesitate you won’t be disappointed! 10/10 ALL AROUND I could not be happier, thankyou again to everyone at the Swau team.

6 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable source of authentic autographs

I have had only positive experiences with SWAU so far. All orders come with reference numbers and I receive multiple e-mails for confirmation, item received (for send-ins), dispatch, tracking and delivery which I appreciate for valuable items (autographed collectables). Their private signings have expanded over the years to offer many big names which you don't find elsewhere. I like that they also have an auction to allow people to sell their collectables. If you are looking to get a collectable signed or purchase an autographed collectable I would recommend SWAU.

11 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I love SWAU

I love SWAU. I sent an item in to get signed and got it back exactly how I wanted it. I even changed the color I wanted used to sign my Funko Pop but forgot to email them, so I put it on a sticky note and they made sure I got what I wanted. I highly recommend them and have already ordered another autograph from them.

30 de mayo de 2025
Opinión espontánea

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